The room was flooded as I walked in at Chelin, the bed with no sheets or blankets, dirty towels. I’m walking away no one at the front desk. ??? What do I do?
Everything, staff very friendly and helpful. Housekeeping kept my room very clean.
Hotel seems old but besides that appliances not working properly, amenities not many elevator so inconvenient food not good this hotel needs maintanance period
The check in was terrible. It wasn’t on time. They gave me my room more than one hour later.
The Jacuzzi was unusable. The water was dirty and yellow coming into the tub. Also lack of security. I had a drunk couple banging on my door at 1am and outside for 30 minute making noise and continued without the staff checking the problem. They were very loud and i can't see how other residents could sleep with all the noise
This is the worst hotel I have ever stayed at. When we arrived they d id not have our room ready. They then give us a different room that did not have the view our room was supposed to. We then had to wait about 2 1/2 hours for our luggage to be delivered. The next morning there was only cold water for the shower. They let our room run out of toilet paper and cleenex. The toilet would not flush properly. There was no water at all one evening. They did not even give us fresh towels without us asking for them. I would never stay here again even if it was free
Upon check in, elevator did not work. Hairs on the bed sheets, no shampoo, no towels. Called front desk many times and was ignored. Front desk mgr Carlos said he would comp the night and failed, he never followed up by phone or email. Terrible property and staff. Don’t stay at this place.
Although the staff was very nice, the pool amazing and the restaurant items tasty, this place is in need of a little work. There was initially a glitch with my reservation in that the front desk had no record of it, but once I showed them my confirmation email, they resolved the matter quickly. The staff was most accommodating in moving us to a second room when we had an issue with noisy guests next door, but unfortunately neither room was very clean - dirt, dead bugs, and long black hairs everywhere. The infinity pool was wonderful and had amazing views of the ocean and the islands around Mazatlan, but with only a couple of umbrellas and one small awning, shade was nearly impossible to come by. Also, what pool bar closes at 3pm? The restaurant staff was incredibly attentive and the food items (dinner then breakfast the next morning) were very tasty and fairly priced. Just a little cleaning and a few inexpensive upgrades would make this well situated property a real contender.
Located in Marina Mazatlan within a short walk of Cerritos Beach, Park Royal Beach Mazatlán is within a mile (2 km) of Bula. This 90-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including La Veranda, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7 AM to noon.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Change of towels is available on request.
Guests of Park Royal Beach Mazatlán enjoy a full-service spa, an outdoor pool, and a gym. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
The room was flooded as I walked in at Chelin, the bed with no sheets or blankets, dirty towels. I’m walking away no one at the front desk. ??? What do I do?
Everything, staff very friendly and helpful. Housekeeping kept my room very clean.
Estimado Sr. José: Gracias por tomarse el tiempo de compartir sus comentarios sobre sus vacaciones en Park Royal Mazatlán; nos complace saber que su estancia fuera placentera. Haremos saber a nuestros colaboradores sus comentarios desde nuestra camarista, hasta nuestro bell boy ya que cada una de sus menciones les alienta a seguir mejorando y brindándole el servicio que usted y su familia merece. Gracias por recomendarnos y hablar de su agradable experiencia en Park Royal Mazatlán. Con mucho gusto: Guest Service Park Royal Mazatlán
Hotel seems old but besides that appliances not working properly, amenities not many elevator so inconvenient food not good this hotel needs maintanance period
Dear Mr. Javier Iván: We appreciated the time you took to share your experience with Us; Receive our sincerely apology for the inadequate service that you received form our side during your stay. At Park Royal Mazatlán, we take your comments and evaluations very seriously; Therefore, be assure that we will talk to our staff and encourage them to provide the excellent service that all our guest deserves, we will emphasize in the quality and warmth that distinguish us and make us different. Thank you again for your feedback; we will continue to work in improving our service. Sincerely: Guest Service Park Royal Beach Mazatlán
Estimado Huésped: Agradecemos el compartir con nosotros su evaluación; por su evaluación sabemos que aun necesitamos esforzarnos para mejorar y poder ofrecerle servicios a la altura de sus necesidades. Para todos los que colaboramos en Park Royal Mazatlán su evaluación es muy valiosa y nos alientan a seguir atendiéndole como usted y su familia merece. Muchas gracias. Guest Service Park Royal Mazatlán
The check in was terrible. It wasn’t on time. They gave me my room more than one hour later.
Dear guest: We are sorry that your experience with us has not been pleasant, we appreciate the time you take to share with us your comments about your recent experience at Park Royal Mazatlán. We know that some situations occurred during your stay that were not totally satisfactory and therefore we offer an apology; We guarantee that we are taking the necessary actions so that situations like this do not recur. Your suggestions and recommendations are always welcome and help us improve. We hope to have the opportunity to serve you again and fulfill your expectations 100%. Sincerely: General Management Park Royal Mazatlán
The Jacuzzi was unusable. The water was dirty and yellow coming into the tub. Also lack of security. I had a drunk couple banging on my door at 1am and outside for 30 minute making noise and continued without the staff checking the problem. They were very loud and i can't see how other residents could sleep with all the noise
Dear Mr. Adam: We appreciate in advance the time it takes to share with us your comments about your recent experience in Mazatlan. We know that during your stay some situations occurred that were not completely satisfactory and therefore we offer an apology; We guarantee that we are taking the necessary actions so that situations like this are not repeated. Your suggestions and recommendations are always welcome and help us improve. We hope to have the opportunity to serve you again and meet 100% of your expectations. Sincerely: General Manager
Estimado Huesped: Gracias por haber tomado el tiempo de evaluar su reciente estancia en Park Royal Mazatlán sabemos que aún nos falta camino por recorrer para lograr satisfacer sus necesidades al 100% y lograr una mejor evaluación. Para todos los que colaboramos en Park Royal Mazatlán su evaluación es muy valiosa y nos alientan a seguir atendiéndole como usted y su familia merecen. Muchas gracias. Gerencia General Park Royal Mazatlán
Dear Mr. Julio:We appreciated the time you took to share your experience with Us; Receive our sincerely apology for the inadequate service that you received form our side during your stay.At Park Royal Mazatlán, we take your comments and evaluations very seriously; Therefore, be assure that we will talk to our staff and encourage them to provide the excellent service that all our guest deserves, we will emphasize in the quality and warmth that distinguish us and make us different. Thank you again for your feedback; we will continue to work in improving our service. Sincerely:Guest Service Park Royal Beach Mazatlán