The check in was terrible. It wasn’t on time. They gave me my room more than one hour later.
The Jacuzzi was unusable. The water was dirty and yellow coming into the tub. Also lack of security. I had a drunk couple banging on my door at 1am and outside for 30 minute making noise and continued without the staff checking the problem. They were very loud and i can't see how other residents could sleep with all the noise
This is the worst hotel I have ever stayed at. When we arrived they d id not have our room ready. They then give us a different room that did not have the view our room was supposed to. We then had to wait about 2 1/2 hours for our luggage to be delivered. The next morning there was only cold water for the shower. They let our room run out of toilet paper and cleenex. The toilet would not flush properly. There was no water at all one evening. They did not even give us fresh towels without us asking for them. I would never stay here again even if it was free
Upon check in, elevator did not work. Hairs on the bed sheets, no shampoo, no towels. Called front desk many times and was ignored. Front desk mgr Carlos said he would comp the night and failed, he never followed up by phone or email. Terrible property and staff. Don’t stay at this place.
Although the staff was very nice, the pool amazing and the restaurant items tasty, this place is in need of a little work. There was initially a glitch with my reservation in that the front desk had no record of it, but once I showed them my confirmation email, they resolved the matter quickly. The staff was most accommodating in moving us to a second room when we had an issue with noisy guests next door, but unfortunately neither room was very clean - dirt, dead bugs, and long black hairs everywhere. The infinity pool was wonderful and had amazing views of the ocean and the islands around Mazatlan, but with only a couple of umbrellas and one small awning, shade was nearly impossible to come by. Also, what pool bar closes at 3pm? The restaurant staff was incredibly attentive and the food items (dinner then breakfast the next morning) were very tasty and fairly priced. Just a little cleaning and a few inexpensive upgrades would make this well situated property a real contender.
Located in Marina Mazatlan within a 5-minute walk of Cerritos Beach, Park Royal Beach Mazatlán is within 2 miles (3 km) of other popular sights like Mazatlan International Center. This 90-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including La Veranda, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7 AM to noon.
The 90 rooms have an array of amenities, including coffee makers, free local calls, and safes. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Change of towels is available on request.
Guests of Park Royal Beach Mazatlán enjoy a full-service spa, an outdoor pool, and a gym. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
The check in was terrible. It wasn’t on time. They gave me my room more than one hour later.
Dear guest: We are sorry that your experience with us has not been pleasant, we appreciate the time you take to share with us your comments about your recent experience at Park Royal Mazatlán. We know that some situations occurred during your stay that were not totally satisfactory and therefore we offer an apology; We guarantee that we are taking the necessary actions so that situations like this do not recur. Your suggestions and recommendations are always welcome and help us improve. We hope to have the opportunity to serve you again and fulfill your expectations 100%. Sincerely: General Management Park Royal Mazatlán
The Jacuzzi was unusable. The water was dirty and yellow coming into the tub. Also lack of security. I had a drunk couple banging on my door at 1am and outside for 30 minute making noise and continued without the staff checking the problem. They were very loud and i can't see how other residents could sleep with all the noise
Dear Mr. Adam: We appreciate in advance the time it takes to share with us your comments about your recent experience in Mazatlan. We know that during your stay some situations occurred that were not completely satisfactory and therefore we offer an apology; We guarantee that we are taking the necessary actions so that situations like this are not repeated. Your suggestions and recommendations are always welcome and help us improve. We hope to have the opportunity to serve you again and meet 100% of your expectations. Sincerely: General Manager
Estimado Huesped: Gracias por haber tomado el tiempo de evaluar su reciente estancia en Park Royal Mazatlán sabemos que aún nos falta camino por recorrer para lograr satisfacer sus necesidades al 100% y lograr una mejor evaluación. Para todos los que colaboramos en Park Royal Mazatlán su evaluación es muy valiosa y nos alientan a seguir atendiéndole como usted y su familia merecen. Muchas gracias. Gerencia General Park Royal Mazatlán
This is the worst hotel I have ever stayed at. When we arrived they d id not have our room ready. They then give us a different room that did not have the view our room was supposed to. We then had to wait about 2 1/2 hours for our luggage to be delivered. The next morning there was only cold water for the shower. They let our room run out of toilet paper and cleenex. The toilet would not flush properly. There was no water at all one evening. They did not even give us fresh towels without us asking for them. I would never stay here again even if it was free
First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology.We are currently implementing action plans to revert this situation. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit. Thanks Angelica Hernandez General Manager Park Royal Mazatlán
Upon check in, elevator did not work. Hairs on the bed sheets, no shampoo, no towels. Called front desk many times and was ignored. Front desk mgr Carlos said he would comp the night and failed, he never followed up by phone or email. Terrible property and staff. Don’t stay at this place.
First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are truly sorry to read the inconveniences you went through during your stay. Proper measures have been taken alongside the staff to avoid future situations on these matters. We would be pleased to welcome you again to demonstrate the improvements achieved.
Although the staff was very nice, the pool amazing and the restaurant items tasty, this place is in need of a little work. There was initially a glitch with my reservation in that the front desk had no record of it, but once I showed them my confirmation email, they resolved the matter quickly. The staff was most accommodating in moving us to a second room when we had an issue with noisy guests next door, but unfortunately neither room was very clean - dirt, dead bugs, and long black hairs everywhere. The infinity pool was wonderful and had amazing views of the ocean and the islands around Mazatlan, but with only a couple of umbrellas and one small awning, shade was nearly impossible to come by. Also, what pool bar closes at 3pm? The restaurant staff was incredibly attentive and the food items (dinner then breakfast the next morning) were very tasty and fairly priced. Just a little cleaning and a few inexpensive upgrades would make this well situated property a real contender.
Dear “Karen” Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Best Regards
Estimado Huésped: Agradecemos el compartir con nosotros su evaluación; por su evaluación sabemos que aun necesitamos esforzarnos para mejorar y poder ofrecerle servicios a la altura de sus necesidades. Para todos los que colaboramos en Park Royal Mazatlán su evaluación es muy valiosa y nos alientan a seguir atendiéndole como usted y su familia merece. Muchas gracias. Guest Service Park Royal Mazatlán