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Luna Palace Hotel and Suites

3.0 star property
Family-friendly beachfront location with outdoor pool
VIP Access

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Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Property video
View from room
Front of property
Breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • All inclusive

Explore the area

View in a map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • Place, Playa Brujas
    ‪2 min walk‬
  • Place, Cerritos Beach
    ‪14 min walk‬
  • Place, Witches Beach
    ‪6 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪36 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board

Family Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Garden View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, No view

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout drapes, iron/ironing board

Studio, Kitchenette, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mazatlán

Located in Zona Dorada, Luna Palace Hotel and Suites is next to Playa Brujas and Islands and Protected Areas of the Gulf of California. This 71-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Playa Brujas - 2 min walk - 0.1 miles
  • Cerritos Beach - 14 min walk - 0.8 miles
  • Punta Camaron Beach - 4 min drive - 2.0 miles
  • Bula - 4 min drive - 1.7 miles
  • Witches Beach - 6 min drive - 2.0 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Diego's Beach House - ‬3 min walk
  • ‪Grand Central Bar at Oceano Palace - ‬2 min walk
  • ‪Las Palomas - ‬4 min walk
  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly beachfront location with outdoor pool
Luna Palace Hotel and Suites features an outdoor pool, a children's pool, and a gym. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and express check-in.
29-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include kitchenettes, balconies, and refrigerators.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MXN 300 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children
  • Rollaway bed fee: MXN 300 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Is free cancellation available at Luna Palace Hotel and Suites?

Luna Palace Hotel and Suites provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do around Luna Palace Hotel and Suites?

This hotel is situated in Zona Dorada, just steps from Playa Brujas and Islands and Protected Areas of the Gulf of California. You'll also find The Mazatlan Malecón and El Cid Country Club Golf Course within a short drive.

Will I be able to park at Luna Palace Hotel and Suites?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Luna Palace Hotel and Suites include a casino on the premises?

No, Luna Palace Hotel and Suites doesn't have a casino.

Is there an indoor pool at Luna Palace Hotel and Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Luna Palace Hotel and Suites a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Luna Palace Hotel and Suites?

No, this hotel doesn't have a spa tub.

Does Luna Palace Hotel and Suites have a restaurant that serves breakfast?

Yes, Luna Palace Hotel and Suites serves buffet breakfast each morning for a surcharge from its restaurant.

Does Luna Palace Hotel and Suites allow pets to stay free of charge?

No, pets aren't allowed at Luna Palace Hotel and Suites.

Does Luna Palace Hotel and Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Luna Palace Hotel and Suites?

The closest major airport to Luna Palace Hotel and Suites is General Rafael Buelna Intl. Airport (MZT), which is 16.4 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Luna Palace Hotel and Suites?

Yes, every guestroom at Luna Palace Hotel and Suites comes with a balcony with some featuring ocean or garden views.

Does Luna Palace Hotel and Suites have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Luna Palace Hotel and Suites.

Luna Palace Hotel and Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 289 out of 766 reviews
Rating 8 - Good. 266 out of 766 reviews
Rating 6 - Okay. 119 out of 766 reviews
Rating 4 - Poor. 38 out of 766 reviews
Rating 2 - Terrible. 54 out of 766 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

frederick c

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

8/10 Good

Cecilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, clean facilities, easy access to the beach, great views.
Stayed 3 nights in Jun 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is amazing. The staff super welcoming and friendly
Stayed 5 nights in Jun 2025

10/10 Excellent

Vaneza

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience
Stayed 6 nights in Apr 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Liked: Staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

10/10 Excellent

Joshua, Sunnyvale

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️
Stayed 7 nights in Mar 2025

10/10 Excellent

Maria E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here! Will come back
Stayed 6 nights in Mar 2025

8/10 Good

Joel, Rockport

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.
Stayed 11 nights in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Stayed 9 nights in Feb 2025

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.
Stayed 6 nights in Feb 2025

8/10 Good

MARTI

Liked: Cleanliness, property conditions & facilities, room comfort

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.
Stayed 7 nights in Feb 2025

10/10 Excellent

DEBRA JOANNE LESLIE, VANCOUVER

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.
Stayed 7 nights in Feb 2025

8/10 Good

Timothy David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Stayed 6 nights in Jan 2025

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 14 nights in Feb 2025

10/10 Excellent

Simona, Bowmanville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.
Stayed 8 nights in Feb 2025

8/10 Good

Anthony Brian

Stayed 14 nights in Jan 2025

8/10 Good

inis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after
Stayed 14 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
Stayed 2 nights in Feb 2025

4/10 Poor

Ricardo Rosales

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The hotel is relatively new and well-located, but the rooms require some improvement. Upon arrival, there was a moldy odor, the amenities could be enhanced. For instance, the breakfast menu at the hotel restaurant was repetitive, and we eventually discovered we could dine at the Oceano Palace. Knowing this beforehand, I might have chosen a different hotel. Furthermore, the advertised activities were only available at a different location. Why offer reservations at one location, yet require guests to travel elsewhere for meals and activities? In my opinion, the housekeeping staff could benefit from additional training—I have experience in the hospitality industry myself. The bathroom mirror remained unclean throughout our stay, despite multiple housekeeping visits. The amenities were lacking; for example, while coffee makers were provided, coffee was not. Guests must purchase coffee downstairs or by calling room service. I will likely stay at the Oceano Palace next time.
Stayed 5 nights in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Steph

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the beach.
Stayed 4 nights in Dec 2024

2/10 Terrible

Rogelio

Stayed 1 night in Nov 2024

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