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Luna Palace Hotel and Suites

3.0 star property
Family-friendly beachfront location with outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Exterior
On the beach
Front of property
Poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All inclusive

Explore the area

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • El Cid Country Club Golf Course
    ‪5 min drive‬
  • Mazatlan International Center
    ‪6 min drive‬
  • Cerritos Beach
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬
VIP Access
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Room options

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Kitchenette, Partial Ocean View

View from room

Junior Suite, Kitchenette, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Suite, 1 Bedroom

  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Kitchenette, No view

  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Kitchenette, Ocean View

Studio, Kitchenette, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Studio, Kitchenette, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Mazatlán

Located in Zona Dorada, Luna Palace Hotel and Suites is next to Islands and Protected Areas of the Gulf of California and Playa Brujas. This 71-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • El Cid Country Club Golf Course - 5 min drive - 1.8 miles
  • Galerias Mazatlan - 6 min drive - 2.5 miles
  • Mazatlan International Center - 6 min drive - 3.2 miles
  • Mazatlán Aquarium - 9 min drive - 3.8 miles
  • Cerritos Beach - 9 min drive - 3.1 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬4 min walk
  • ‪Sushi Yoko Restaurant - ‬7 min walk
  • ‪La Catrina Restaurant y Cantina - ‬1 min walk
  • ‪Los Panchos-pueblo Bonito - ‬3 min walk
  • ‪Restaurante Cilantros - ‬6 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly beachfront location with outdoor pool
Luna Palace Hotel and Suites features an outdoor pool, a children's pool, and a gym. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and express check-in.
29-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include kitchenettes, balconies, and refrigerators.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Is free cancellation available at Luna Palace Hotel and Suites?

Luna Palace Hotel and Suites provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Luna Palace Hotel and Suites?

As of May 20, 2025, prices found for a 1-night stay for 2 adults at Luna Palace Hotel and Suites on May 30, 2025 start from $166.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Luna Palace Hotel and Suites?

This hotel is situated in Zona Dorada, just steps from Islands and Protected Areas of the Gulf of California and Playa Brujas. You'll also find The Mazatlan Malecón and Mazatlán Aquarium within a short drive.

Is parking available on site at Luna Palace Hotel and Suites?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Luna Palace Hotel and Suites include a casino on the premises?

No, Luna Palace Hotel and Suites doesn't have a casino.

Is there an indoor pool at Luna Palace Hotel and Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Luna Palace Hotel and Suites?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Luna Palace Hotel and Suites?

No, this hotel doesn't have a spa tub.

Does Luna Palace Hotel and Suites have a restaurant that serves breakfast?

Yes, Luna Palace Hotel and Suites serves buffet breakfast each morning for a surcharge from its restaurant.

Does Luna Palace Hotel and Suites allow pets to stay free of charge?

No, pets aren't allowed at Luna Palace Hotel and Suites.

Are there connecting rooms at Luna Palace Hotel and Suites?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Luna Palace Hotel and Suites?

The closest major airport to Luna Palace Hotel and Suites is General Rafael Buelna Intl. Airport (MZT), which is 16.4 mi away (33 minutes by car).

Can I book a room with a balcony at Luna Palace Hotel and Suites?

Yes, every guestroom at Luna Palace Hotel and Suites comes with a balcony with some featuring ocean or garden views.

Does Luna Palace Hotel and Suites have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Luna Palace Hotel and Suites.

Luna Palace Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 265 out of 733 reviews
Rating 8 - Good. 260 out of 733 reviews
Rating 6 - Okay. 118 out of 733 reviews
Rating 4 - Poor. 38 out of 733 reviews
Rating 2 - Terrible. 52 out of 733 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 14 nights in Feb 2025

10/10 Excellent

Simona, Bowmanville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.
Stayed 8 nights in Feb 2025

8/10 Good

Anthony Brian

Stayed 14 nights in Jan 2025

8/10 Good

inis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after
Stayed 14 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
Stayed 2 nights in Feb 2025

4/10 Poor

Ricardo Rosales

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The hotel is relatively new and well-located, but the rooms require some improvement. Upon arrival, there was a moldy odor, the amenities could be enhanced. For instance, the breakfast menu at the hotel restaurant was repetitive, and we eventually discovered we could dine at the Oceano Palace. Knowing this beforehand, I might have chosen a different hotel. Furthermore, the advertised activities were only available at a different location. Why offer reservations at one location, yet require guests to travel elsewhere for meals and activities? In my opinion, the housekeeping staff could benefit from additional training—I have experience in the hospitality industry myself. The bathroom mirror remained unclean throughout our stay, despite multiple housekeeping visits. The amenities were lacking; for example, while coffee makers were provided, coffee was not. Guests must purchase coffee downstairs or by calling room service. I will likely stay at the Oceano Palace next time.
Stayed 5 nights in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Steph

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the beach.
Stayed 4 nights in Dec 2024

2/10 Terrible

Rogelio

Stayed 1 night in Nov 2024

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.
Stayed 11 nights in Dec 2024

10/10 Excellent

Murray Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Duc, quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 7 nights in Dec 2024

10/10 Excellent

Alastair Matthew, Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet
Stayed 28 nights in Nov 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!
Stayed 14 nights in Nov 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.
Stayed 14 nights in Nov 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, amenities
The location is perfect, the heated pool and beach are great & all the staff are great!
Stayed 26 nights in Nov 2024

10/10 Excellent

Brendan

Stayed 3 nights in Nov 2024

6/10 Okay

Crystal

Stayed 3 nights in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Brian Claude, Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.
Stayed 14 nights in Nov 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Pina

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

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