Single Traveller. Expedia Platinum. I stayed 4 nights in the OSIM suite....I have stayed at lots of properties (including other Dorsett properties in Hong Kong, Singapore, Australia)...this is the worst. Sadly, the staff are just unwelcoming and uncaring. I ask a simple question and get completely ignored. Only one staff (I think Victoria) even helped me at the front desk. The elevators are fine, restaurant is fine, the hallways are fine, shower is fine, bed is good, suite is fine....it's just the staff. I will not return. I will stay at a competitor hotel and spend my money elsewhere.