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Dorsett Wanchai Hong Kong (Formerly Cosmopolitan Hotel HK)

4.5 out of 5.0

Recent guest reviews

The hotel was nice the staff was really great but there are no stores near by.

Only one thing I don't like is shopping and MTR not close by

Well located, very friendly staff and comfortable facilities. A very nice stay overall.

Hotel was great - clean, comfortable and well equipped. Every room came with a complimentary mobile phone for use during the duration of stay that could be a mobile wifi broadcaster as well as provide free IDD calls to many countries including Australia, USA and Singapore. Staff were very friendly and accommodating. In-room wifi was relatively fast at a tested 100Mbps.

This is the perfect location if you want to be close enough to people yet far enough from the crowds in hk. It's about a 10 mins walk to Wan chai (kind of hilly if you are carrying luggage) and causeway bay station. Hotel is dead smack in the middle between both stations. Not too many shops around below but they are accessible once you go thru the underpass. Also a lender phone is available for mobile hotspot with unlimited calls to 12 countries ( usa, Canada, etc). The elevators are tiny and hard to tell when they are there. So pay attention to them if you are in a rush. I've missed it several times this trip.

When I checked in I was told that you HAD to give them 400HK for a security deposit, or I couldn't check in. I had just converted some money and it was all I had, so I gave it to them to check in. Afterward, I found out I could use my credit card even though they never said they would allow that, so I asked my money back and gave them my card instead. Later, I found out my room was next to the elevator which makes a horrible metal clanging sound through the walls when it moves all night. So I requested a new room, and they put me in a smaller room. After changing rooms I was denied access to the wifi(which requires sign-in to use)-- this was eventually fixed by the hotel after a call to the front desk. Both rooms had very frosted windows so there was no outside light or visuals. The breakfast was good the first day, but very poor after that. In spite of the shortcomings, the hotel staff was very good about fixing my issues. They were incredibly helpful in helping me find spots about the city, and transportation.

Staffs are friendly,you are being welcome as always. Rooms are clean and quiet but smoking still not completely under control especially along hallways.

Very nice hotel, clean, friendly staff. Room a bit small, but clean. I could hear the noisy neighbours though - they cream really loud outside of their rooms... But this is not the hotel's fault. It is just that I had some inconsiderate neighbours during my visit. Bathroom is clean, though I prefer to have a full shower instead of a bathtub with half of it shielded with a glass panel, as it is impossible to take a satisfying shower without wetting the entire bathroom. Love the free phone service - acts as a free wifi connection. Extremely convenient. This is the reason why I booked this hotel rather than others. There are other ones in HK with the free cell phone service, but the price is amazingly high. Best price for what you get. Only limitation is that it is not close to a metro station. Shuttle bus service available. Going from hotel is always easier. Shuttle frequency can be increased. Alternatively you can take the tram, and it is pretty convenient to go to Wanchai metro.

The room was smelly and extremely small. The wifi was free for only one device otherwise, you had to pay a ridiculous amount per hour, day, or week. Not very convenient to the Subway System (Octopus). Not very close to anything except horse racing if you're lucky enough to have one during your stay. They do, however, have shuttle buses to most areas on Hong Kong Island.

Convenient shuttle service and super helpful staff. ...great view of the course from our room. Can't beat the price! And the added cell phone for free makes it all more convenient. Will definitely stay there again!

We had a quick stay in Hong Kong on our way home from China and stayed at the Cosmopolitan. Overall our stay was nice. VERY small rooms but I believe that is standard in HK. The breakfast buffet wasn't all that great compared to what we had at other hotels. They upgraded one of our rooms and we had a front row seat for the races one night so that was awesome!

The Hotel is more than fair to have agood stay in Hong Kong, easy access, mobile phone free, wifi free, the only thing is that the staff is not so friendly, but so far much better than the other hotels I use to stay in HK.

Out of all of the hotels my friend and I stayed at in mainland China and Hong Kong, 2 weeks worth, this one had the softest more western style beds. It was a nice surprise to have that at our last stop!

It is a bit a long walk to the main shopping areas, but very doable.

Nice, clean, modern, quiet hotel. I especially like the WiFi cellphone provided by the hotel for internet surfing and free international long distance call up to 5 countries.

I stayed here for 2 nights from August 29-31. There is not much immediately around the hotel but it is in a good location. It is about a $25 hkd cab ride to the hong kong train station that will easily take you to the airport. The concierge was friendly and informed me that the hotel is under renovation and that there would be noise from 10am-6pm in my room. The room was nice but very small. The full size bed too up most of the space in the room. There was no ironing board or iron which was a bummer.

The front desk staff vary in their commitment to customer service. Professional standards should be consistently evident no matter who is at the front desk. On the plus side, the ground crew are the best in the city. The luggage handlers do their work with impressive skill and consideration for guests. The hotel greeters, door openers, and room cleaners keep the hotel running smoothly and make people feel welcome. The downside during the summer of 2014 was hotel renovation/ construction, which went on June - August. In June, during our first stay, it was hard to get a good night's sleep. In August, during our second stay, moving up to a high floor made a big difference in the noise level. Also be sure to get a room away from the tour groups in which adults and children treat the hallways as an extension of their rooms (yelling, slamming doors and generally disregarding the "Please do not disturb" signs on other guests' doors.) Off season, the hotel will be quieter. The location is fine for people willing to walk to Times Square to catch the MTR.

Good location, close to subway. But next to cemetery. Small room, but clean.

I made my reservation for 3 adults and one child with the breakfast included., i paid in advance for this but the hotel didn't respond for this, they just gave me 3 tickets per day. I paid the other breakfast in cash, The money it was no the problem, the attitude it's the real one.

387-397, Queen's Road East Hong Kong

Hotel highlights

  • Walking distance to Happy Valley Race Course and Times Square Shopping Mall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Wan Chai, Dorsett Wanchai Hong Kong (Formerly Cosmopolitan Hotel HK) is adjacent to Queen Elizabeth Stadium and within a 10-minute walk of other popular attractions like Happy Valley Race Course. This 4.5-star hotel has 454 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi. It's in central Hong Kong and also close to Times Square Shopping Mall and Hong Kong Convention and Exhibition Centre.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Chinese cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Dorsett Wanchai Hong Kong (Formerly Cosmopolitan Hotel HK)'s 454 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Laptop-compatible safes, phones, and desks are other standard amenities.


Property features

Guests of Dorsett Wanchai Hong Kong (Formerly Cosmopolitan Hotel HK) enjoy a 24-hour fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is HKD 500 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for HKD 150 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a business center, express check-out, and laundry facilities.

Room options

Superior Room

Queen 1 | Twin 2 | Sleeps 2

Executive Suite

King 1 | Twin 2 | Sleeps 3

Standard Room

Queen 1 | Twin 2 | Sleeps 3

Osim Massage Suite (Newly Renovated)

King 1 | Twin 2 | Sleeps 3

Guest reviews for Dorsett Wanchai Hong Kong

Everyone (9) Couples (10) Business (16) Family (15) Friends (6) Other (6)
4

no stores near by

Everyone

The hotel was nice the staff was really great but there are no stores near by.

By on Jan 30, 2017

4

great service, price and location

Everyone

By , from Los Angeles on Nov 11, 2016

4

nice hotel

Everyone

Only one thing I don't like is shopping and MTR not close by

By , from usa on Oct 7, 2016

4
Everyone

Well located, very friendly staff and comfortable facilities. A very nice stay overall.

By on Aug 28, 2016

5

great hotel within walking dist. of causeway bay

Everyone

Hotel was great - clean, comfortable and well equipped. Every room came with a complimentary mobile phone for use during the duration of stay that could be a mobile wifi broadcaster as well as provide free IDD calls to many countries including Australia, USA and Singapore. Staff were very friendly and accommodating. In-room wifi was relatively fast at a tested 100Mbps.

By on Aug 13, 2016

4

perfect for being local yet removed

Everyone

This is the perfect location if you want to be close enough to people yet far enough from the crowds in hk. It's about a 10 mins walk to Wan chai (kind of hilly if you are carrying luggage) and causeway bay station. Hotel is dead smack in the middle between both stations. Not too many shops around below but they are accessible once you go thru the underpass. Also a lender phone is available for mobile hotspot with unlimited calls to 12 countries ( usa, Canada, etc). The elevators are tiny and hard to tell when they are there. So pay attention to them if you are in a rush. I've missed it several times this trip.

By on Aug 4, 2016

3

nice people poor situation

Everyone

When I checked in I was told that you HAD to give them 400HK for a security deposit, or I couldn't check in. I had just converted some money and it was all I had, so I gave it to them to check in. Afterward, I found out I could use my credit card even though they never said they would allow that, so I asked my money back and gave them my card instead. Later, I found out my room was next to the elevator which makes a horrible metal clanging sound through the walls when it moves all night. So I requested a new room, and they put me in a smaller room. After changing rooms I was denied access to the wifi(which requires sign-in to use)-- this was eventually fixed by the hotel after a call to the front desk. Both rooms had very frosted windows so there was no outside light or visuals. The breakfast was good the first day, but very poor after that. In spite of the shortcomings, the hotel staff was very good about fixing my issues. They were incredibly helpful in helping me find spots about the city, and transportation.

By on Aug 3, 2016

5

close to shopping area,shuttle to most places.

Everyone

Staffs are friendly,you are being welcome as always. Rooms are clean and quiet but smoking still not completely under control especially along hallways.

By , from San Francisco on Jun 26, 2016

4

great hotel - love the free phone!!

Everyone

Very nice hotel, clean, friendly staff. Room a bit small, but clean. I could hear the noisy neighbours though - they cream really loud outside of their rooms... But this is not the hotel's fault. It is just that I had some inconsiderate neighbours during my visit. Bathroom is clean, though I prefer to have a full shower instead of a bathtub with half of it shielded with a glass panel, as it is impossible to take a satisfying shower without wetting the entire bathroom. Love the free phone service - acts as a free wifi connection. Extremely convenient. This is the reason why I booked this hotel rather than others. There are other ones in HK with the free cell phone service, but the price is amazingly high. Best price for what you get. Only limitation is that it is not close to a metro station. Shuttle bus service available. Going from hotel is always easier. Shuttle frequency can be increased. Alternatively you can take the tram, and it is pretty convenient to go to Wanchai metro.

By , from Montreal, Quebec, Canada on Apr 20, 2016

3

smelly small room w/ limited wifi

Families

The room was smelly and extremely small. The wifi was free for only one device otherwise, you had to pay a ridiculous amount per hour, day, or week. Not very convenient to the Subway System (Octopus). Not very close to anything except horse racing if you're lucky enough to have one during your stay. They do, however, have shuttle buses to most areas on Hong Kong Island.

By on Dec 13, 2015