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JEN Hong Kong by Shangri-La

4.0 star property

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

A modern hotel entrance with a glass facade, a prominent logo, and a clean, minimalist design.
Seasonal outdoor pool
A modern room with a large window, a round table, two chairs, a sofa, and a TV mounted on the wall.
A hotel room with two beds, a nightstand with a phone, a window with a city view, and a framed picture on the wall.
A modern interior with a long dining area, kitchen, and large windows offering a view of the sea.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
508 Queens Road West, Western District, Hong Kong
  • Place, University of Hong Kong
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪2 min drive‬
  • Place, Soho
    ‪2 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior City View Queen Room

A hotel room with a large bed, a desk with a chair, a TV, and a window with a view.

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room (Jen Residence)

A modern hotel room with a bed, sofa, kitchenette, and a large window.

Room (Jen Residence)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Cityscape)

A hotel room with a bed, a nightstand, a phone, a framed picture on the wall, and a window with a view.

Room, 1 King Bed (Cityscape)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room (Cityscape)

A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall.

Twin Room (Cityscape)

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Harbourscape)

A hotel room with a bed, bedside tables, a phone, a picture on the wall, and a window with a view.

Room, 1 King Bed (Harbourscape)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room (Harbourscape)

A hotel room with two beds, a nightstand with a phone, a window with a city view, and a framed picture on the wall.

Twin Room (Harbourscape)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed (Harbour)

A hotel room with a bed, desk, chair, and a large window offering a city view.

Club Room, 1 King Bed (Harbour)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Twin Room (Harbour)

A hotel room with two beds, a view of the sea, a framed picture on the wall, and a nightstand with a phone.

Club Twin Room (Harbour)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed (Mountain)

A hotel room with a bed, desk, chair, TV, and a bathroom.

Club Room, 1 King Bed (Mountain)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Twin Room (Mountain)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Club Twin Room (Mountain)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Suite, 1 King Bed

A modern hotel room with a large bed, a bedside table with a lamp, a built-in wardrobe, a bathroom with a mirror and sink, and a ceiling with recessed lighting.

Club Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 2 Twin Beds

A modern hotel room with a large bed, a desk, a chair, and a view of the city.

Club Suite, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Studio, 1 King Bed (Essential)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Studio, 2 Twin Beds (Essential)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Hong Kong Island

Located in Central & Western District within a mile (2 km) of Victoria Harbour, JEN Hong Kong by Shangri-La is within 2 miles (3 km) of other popular sights such as Hong Kong - Macau Ferry Terminal. This 283-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • University of Hong Kong - 3 min walk - 0.2 miles
  • Hollywood Road - 15 min walk - 0.8 miles
  • Victoria Harbour - 2 min drive - 1.1 miles
  • Soho - 2 min drive - 1.3 miles
  • Lan Kwai Fong - 2 min drive - 1.6 miles

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca - ‬1 min walk
  • ‪McDonald's 麥當勞 - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk
  • ‪Fineprint - ‬2 min walk
  • ‪Baan Thai - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

At JEN Hong Kong by Shangri-La, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. You can take advantage of limited parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to August.
  • Pool access available from 7:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Is free cancellation available at JEN Hong Kong by Shangri-La?

JEN Hong Kong by Shangri-La offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on Jul 19, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to JEN Hong Kong by Shangri-La?

This hotel is situated in Central & Western District within a short 20-minute walk of Victoria Harbour and also 17 minutes on foot from Hollywood Road. You'll also find Hong Kong - Macau Ferry Terminal and Soho within a short drive.

Will I be able to park at JEN Hong Kong by Shangri-La?

Yes, though parking is limited parking.

Does JEN Hong Kong by Shangri-La feature a casino at the property?

No, JEN Hong Kong by Shangri-La doesn't have a casino.

Will I find an indoor pool at JEN Hong Kong by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 7:00 AM and 8:00 PM and the seasonal pool is normally open from June until August.

What will couples enjoy most about a stay at JEN Hong Kong by Shangri-La?

Couples will appreciate amenities at this hotel, including free wired internet and slippers in each guestroom, and some feature harbor view.

Are there hot tubs at JEN Hong Kong by Shangri-La?

No, this hotel doesn't have a spa tub.

Does JEN Hong Kong by Shangri-La feature a restaurant that includes a breakfast menu?

Yes, JEN Hong Kong by Shangri-La serves buffet breakfast for a surcharge each morning at Cafe Malacca.

Will JEN Hong Kong by Shangri-La allow pets to stay for free?

No, pets aren't allowed at JEN Hong Kong by Shangri-La.

Are there connecting rooms at JEN Hong Kong by Shangri-La?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to JEN Hong Kong by Shangri-La?

The closest major airport to JEN Hong Kong by Shangri-La is Hong Kong International Airport (HKG), which is 22.1 mi away (31 minutes by car).

Can I book a room with a balcony at JEN Hong Kong by Shangri-La?

No, there aren't any guestrooms at JEN Hong Kong by Shangri-La that offer a balcony.

Does JEN Hong Kong by Shangri-La have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at JEN Hong Kong by Shangri-La.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1000 reviews
Rating 8 - Good. 353 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfy bed, quiet and convenient location
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, high quality service for the price
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

king man

Liked: Cleanliness, staff & service, property conditions & facilities
The room is newly renovated. Very very nice . Every time when I visit Hong Kong , I stayed at this hotel . I like the hotel more and more . Highly recommended
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Nowin

Liked: Cleanliness, staff & service, amenities
Nice location. Clean, staff were nice.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Chau Lin

Liked: Staff & service
Staffs very helpful
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Location and Staff
Stayed 2 nights in Dec 2025
Verified

8/10 Good

ALAN

Liked: Staff & service
More option dining
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities
Check in/Check out
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Dan

Liked: Cleanliness
Good firm mattress, house keeping staff excellent, great location for authentic HK food around the hotel, and within walking distance to hiking trails, 2 minutes to MTR station.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities
clean room nice staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

HAO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Yuyao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Tetiwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Because the Jen is undergoing renovation the whole experience was very much less than we had experienced in previous visits. No pool, no club rooms, no club lounge. Interaction with staff very limited in comparison with previous years
Stayed 16 nights in Feb 2026
Verified

10/10 Excellent

Chuck

Great location!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Harshal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location to the MRT (less than 1 min walk)
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, within a quiet neighbourhood with good accessibility
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Andrew Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Great stay near Victoria tram way and harbor cruise Restaurant were very attentive Door staff were more than ready to help with wheelchair Great harbor view no other entertainment required
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Helena

Liked: Cleanliness, amenities
Staff are courteous and efficient. Room was a bit outdated, but they are undergoing renovations. Hope that when we visit next time, it will be fully upgraded with new renovation.
Stayed 4 nights in Nov 2025
Verified

2/10 Terrible

Chin Koon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
everything not working
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Estelle

Liked: Cleanliness, amenities, property conditions & facilities
There were renovations in progress close to our room, causing it to be very noisy. On our arrival, we found it way too noisy. We were moved to a more quiet side of the hotel. Staff very accommodating without an6 hassles.
Stayed 3 nights in Oct 2025