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Recent guest reviews

Location to the tourist events by cab - McDonalds restaurant next door

On Dec.23,2018 it was second time I tried their breakfast. I stood outside the of the restaurant no one served us. Then we went inside . Someone came and asked my room number and gone. Later I asked for the water . I picked up the glass and smell inside something strange. Then the other days I won't go again.

Nice hotel, attentive staff, close to the metro station

Convenient location next to HKU MTR station, great price for the area, and comfortable accommodations for a couple of nights (for 3 people). It was tight with an extra bed, but I would definitely recommend this hotel for short stays!

Nice hotel. Many eateries nearby. Close to mtr. Nice sea view

Well trained staff, convenient location. Great service and the room was beautiful. i know i can always trust any Shangrr-La property

The staff at the club lounge were incredibly helpful and nice, they were rockstars!

Great hotel and wonderful breakfast buffet! Hotel staff were very helpful and gracious.

Due to tyfoon coming in and our flight canceled we had to stay 2 more nights. After already staying here for 11 nights, they raked us $300.00 per night because whole city was booked. I guess they don't care.

Hotel fit what we needed. Just stayed here couple of nights for business. No major complaints. Satisfied my needs.

I stayed 3 nights in this hotel and have to say that it was quite a hassle with all the chinese tour groups ...Its a nice and clean hotel but You just have this big chinese tour groups coming in and out every moment and that makes this hotel just worthless ...quite a hassle to go up and down with the small elevators ...I really don't suggest if you are a family or need your comfort zone ... The location is another con as there is no MTR around ...quite a walk to sheung wan MTR ...at least 30 Mins ...

Our visit was a short 4 days with packed pre-arranged meetings with friends. As hotel was located off the MTR line, got to hop on the free hourly shuttle bus to go to Central where the transport connections are, and where action is. A clean and tidy room with all necessary amenities well positioned. Will likely stay here again.

I'm not sure I'd call this a four star property but it was more than adequate and was a good value for what I paid. Location so-so but hey - it's still Hong Kong. Minor issues - only one 120 V outlet - in the bathroom. Breakfast buffett a little pricy but the restaurant was good.

Excellent and courteous service, great lounge on the 28th floor and overall a great experience and good value for money. The one thing is that its location is not yet reachable directly by an MTR subway station but is easily acessible by taxi and the regular shuttle bus that the hotel provides. Will definitely be going back for future trips.

Everything works out well for me since I just stayed in the hotel for the overnight layover in Hong Kong. I can easily find a local restaurant nearby the hotel for dinner. The hotel provides bus shuttle to HK international airport with a reasonable fare.

From the moment I checked in until I checked out, my stay was enjoyable and relaxing. The staff was willing to help 24/7 and the overall value was amazing. Would definitely stay here again!

Hotel is close to public transportation - buses and trams. It is also a short bus ride to the ferry terminals.

This hotel is very useful for visiting consulates (10 minute taxi ride). Clean, comfortable, with some good views of the harbour. My only complaint is their lousy Internet connection. It seems a lot of hotels use the same terrible software to manage the network, including sign up pages that hijack your http requests even though Internet is included in the room price. Terrible packet loss making VPN and RDP connections unusable for much of the day, and on top of that the transfer rate is capped per room... I would stay again if I had to visit the consulates, and had no online work to do.

This is a solid hotel for the price. It is convenient to ost desinations on HK Island.

508 Queens Road West Hong Kong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Central & Western District within a short walk of Victoria Harbour, JEN Hong Kong by Shangri-La is within a mile (2 km) of other popular sights such as Hong Kong - Macau Ferry Terminal. This 283-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Malaysian cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 283 accommodations feature a separate bedroom. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Refrigerators, coffee makers, and free bottled water are also standard.


Property features

At JEN Hong Kong by Shangri-La, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. If you drive, self parking is HKD 350 per night, or you can take advantage of the airport shuttle during limited hours for HKD 140 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Deluxe Harbour View Queen Room

1 Queen Bed | Sleeps 3

Superior City View Queen Room

1 Queen Bed | Sleeps 3

Deluxe City View Queen Room

1 Queen Bed | Sleeps 3

Deluxe Harbour View Twin Room

2 Twin Beds | Sleeps 3

Guest reviews for JEN Hong Kong by Shangri-La

Everyone (9) Couples (4) Business (7) Other (1)
5
Partner Couples

Location to the tourist events by cab - McDonalds restaurant next door

By on Dec 18, 2019

Review comment responded on Dec 19, 2019

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

2
Everyone

By on Nov 10, 2019

Review comment responded on Nov 12, 2019

Thank you for leaving us a rating.

3
Everyone

On Dec.23,2018 it was second time I tried their breakfast. I stood outside the of the restaurant no one served us. Then we went inside . Someone came and asked my room number and gone. Later I asked for the water . I picked up the glass and smell inside something strange. Then the other days I won't go again.

By on Jan 1, 2019

Review comment responded on Jan 8, 2019

Thank you for sharing your valuable comments on your most recent stay at Hotel Jen Hong Kong. It is concerning to learn of the unpleasant dining experience and the inattentive behaviour of our Restaurant colleagues. Please accept our sincere apologies for this and we have since shared this with our Food & Beverage Manager and the team; as to review our current standards and to ensure our colleagues provide professional and dedicated service for our guests. Even though at times the team might be busy, it should never be an excuse for lack of appropriate service levels. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. – Jen

5
Everyone

Nice hotel, attentive staff, close to the metro station

By , from Paramus, us on Dec 29, 2018

Review comment responded on Jan 2, 2019

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

5
Everyone

Convenient location next to HKU MTR station, great price for the area, and comfortable accommodations for a couple of nights (for 3 people). It was tight with an extra bed, but I would definitely recommend this hotel for short stays!

By on Oct 4, 2018

Review comment responded on Oct 5, 2018

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

5
Everyone

Nice hotel. Many eateries nearby. Close to mtr. Nice sea view

By on Aug 15, 2018

Review comment responded on Aug 17, 2018

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

5
Everyone

Well trained staff, convenient location. Great service and the room was beautiful. i know i can always trust any Shangrr-La property

By on May 11, 2018

Review comment responded on May 18, 2018

Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

5
Everyone

The staff at the club lounge were incredibly helpful and nice, they were rockstars!

By , from Hong Kong on Apr 11, 2018

Review comment responded on Apr 12, 2018

Thank you for your kind feedback and it is very comforting to read that you enjoyed your stay with us. We appreciate your kind compliments on the service from our Club Lounge colleagues and they are more than pleased to know that their caring service was a highlight of your visit. We look forward to the opportunity of welcoming you back soon. – Jen

5
Everyone

Great hotel and wonderful breakfast buffet! Hotel staff were very helpful and gracious.

By , from san francisco, CA on Nov 10, 2017

Review comment responded on Nov 18, 2017

Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

4

nice hotel, but high priced

Everyone

Due to tyfoon coming in and our flight canceled we had to stay 2 more nights. After already staying here for 11 nights, they raked us $300.00 per night because whole city was booked. I guess they don't care.

By , from Hong Kong on Oct 22, 2016

Review comment responded on Dec 28, 2016

Thank you for taking the time to share with us your feedback. We regret to hear that you did not thoroughly enjoy your time with us. We have taken note on your comments and will review the case and make necessary improvement. We sincerely hope to have another opportunity to welcome you back, and to offer you a delightful experience.

JEN Hong Kong by Shangri-La

508 Queens Road West, Hong Kong,
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