Standard Room - Breakfast at Kam Kee Café
from $80
Cosmo Hotel Hong Kong
4.0 out of 5.0
3.0
out of 5
Average Guest Review
See all 19 reviews
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Recent guest reviews
We were given a suite on the 3rd floor which was nice. However the room itself was older and the furniture and paint was dated. One of the toilets backed up when flushed, but was quickly fixed by hotel personnel the next day. The buffet breakfast was excellent and the staff were friendly and helpful. Location was also good. There was a bus stop in front of the hotel and getting to the MTR station was only a short walk away. Overall it was a pleasant stay and hope would only wish that the suites were in better shape.
The lobby was fine. When I checked in, I was immediately informed about how small my room was and how there was promotion to upgrade. I figured I wouldn't be in my room much so I didn't need to upgrade. When I got to the room, it was in fact very small. So I called the manager and after some convincing he agreed to upgrade me to an executive room. The new room smelled like absolute feces. Actually! It smelled as if pure fart was coming from the AC vent. I hated my experience here. Also, wifi is not free at this hotel. You have to pay for it. This is not cosmopolitan like in vegas. It is a deceiving name. I fell for it. Never coming back here.
Place really hard to get there without car access, MTR staff at Hong Kong station said their shuttle bus always gets delay. Rooms are small, when I unpacked my carrier room was almost full. 'Free internet' is not free, it's free for first few hours, and after that it's deducted from your deposit.
the staff are friendly., Hugo is very nice and helpful. Wifi and free international call are great .. unlimited ( 9 countries ) . Great ! only odd was far from mtr .
I stayed at this place 4 years ago. Today is much worse than then.
generally ok. not the most convenient location. room is small.
Had a little mix up with the hotel next door to begin with but this little hotel was great and very helpful staff. I needed assistance with printing g boarding pass for my next flight, staff at front desk let me email Boarding pass to them and printed it for me free of charge,. The room was clean and even had electrical adapter for me to use to charge phone. The price was good considering it's hk. I would recommend this hotel
Hotel was average, however the drain in the shower area was an issue. I requested to be to fixed twice and it continues to get stuck
Cosmo is a basic hotel, it's clean and comfortable, although my shower head needed repair when I moved into the room. The main issue I had was that it is out of the way from HK Island's MTR system which is the transport lifeline for the city. This was partly offset by taxis being plentiful at the location, even during busy periods I had no problem. (Obviously the taxi costs more than the MTR !) Staff very friendly and accommodating.
The queen size bed was actually 2 twin beds put together. Very rough to sleep in the middle of the bed. Elevators are very old and does not run on logic. I was on the 26th floor with an elevator sitting on the 25th and the other on the G floor. The G floor elevator came up while the 25th did not move. Happened a lot. The view of the cemetary was not very pleasent either.
The staff was great, the room was clean, the shuttle service was fantastic. The room was tiny, there was no restaurant for a single traveller (only a place for members only and a restaurant for the large chinese style group dining), and wifi was not included and the prices were misleading. I'd definitely go back, but not stay longer than a couple nights.
We picked this hotel because of the location. It's near time square. The lobby is way too small for people to chill and use wifi. Only few single sofas, and NO table for you to put your laptop on. If free-wifi is must, book somewhere else. The 5th floor breeze (mini balcony) is the area where you can get free coffee, smoke and free wifi. They only open from 7am - midnight. and only 6 tables. It should open 24hrs..... I would not book this hotel again!
shattle bus very convinient, but very hard find bus stop in the city, no mark at all.
Easy acces from airport, great location. Room super clean and staff helful
The lifts in the hotel are horrible. You can easily wait 5 mins and the lifts will not leave the floors they are on. I was on the ground floor, one lift was on 2 and the other was on 25. After waiting for about 5 mins, the lift from the 25th floor came down to the ground floor....just doesnt make any sense. The area is nice and quiet from busy Hong Kong. But the lifts are just a joke. The staff is a joke as well. The doorman picks who he opens the door for. My hands were full and he just looked at me.....not pleased
The standard rooms are tiny especially if room is shared by 2 adults. Upgraded rooms are not much better. Hotel provided shuttle service to all nearby sights. Taxi service is inexpensive. Walking distance is OK but not so on hot humid days. Staff helpful and fluent in English.
Hotel was very nice, friendly people, room small but very clean, computer in the room, good breakfast. Shuttle from airport to hotel and back was extremely efficient and low cost. Would stay there again.
It was not very close to the MTR station so we had to take a cab everywhere. the room was really small and so was the bathroom... it would have been better if they nixed the whole "living room" and "work desk" area... and made it just one big room. there was also no room service... which would have been nice. Being from another country, our sleep pattern was off, so we were left starving until breakfast. Breakfast buffet there is pretty terrible too. Thank goodness they atleast made eggs to order. The staff is super nice though. And the concierge is knowledgeable and always was able to help us.
A very comfortable and nice hotel. However, it is a bit far from the MTR station.
Hotel highlights
- Walking distance to Queen Elizabeth Stadium and Happy Valley Race Course
- Free WiFi and wired Internet in rooms and public areas
- Bar/lounge
- Concierge services
Located in Wan Chai, Cosmo Hotel Hong Kong is adjacent to Queen Elizabeth Stadium and within a 10-minute walk of other popular attractions like Happy Valley Race Course. The 142 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs. It's in central Hong Kong and also close to Times Square Shopping Mall and Hong Kong Convention and Exhibition Centre.
Dining
For your convenience, breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Rooms
All of Cosmo Hotel Hong Kong's 142 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include safes, phones, and desks.
Property features
At Cosmo Hotel Hong Kong, guests have access to free WiFi in public areas, express check-out, and laundry facilities. For transportation, you can make use of an airport shuttle for HKD 150 per person one way, as well as a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This family-friendly hotel also has a porter/bellhop.
Guest reviews for Cosmo Hotel Hong Kong
acceptable accomodation
Everyone
We were given a suite on the 3rd floor which was nice. However the room itself was older and the furniture and paint was dated. One of the toilets backed up when flushed, but was quickly fixed by hotel personnel the next day. The buffet breakfast was excellent and the staff were friendly and helpful. Location was also good. There was a bus stop in front of the hotel and getting to the MTR station was only a short walk away. Overall it was a pleasant stay and hope would only wish that the suites were in better shape.
this is not the cosmopolitan hotel! very deceiving
Everyone
The lobby was fine. When I checked in, I was immediately informed about how small my room was and how there was promotion to upgrade. I figured I wouldn't be in my room much so I didn't need to upgrade. When I got to the room, it was in fact very small. So I called the manager and after some convincing he agreed to upgrade me to an executive room. The new room smelled like absolute feces. Actually! It smelled as if pure fart was coming from the AC vent. I hated my experience here. Also, wifi is not free at this hotel. You have to pay for it. This is not cosmopolitan like in vegas. It is a deceiving name. I fell for it. Never coming back here.
Review comment
Cosmo Hotel Hong Kong responded on Sep 7, 2017
Thank you for your comments. We regret to know that your stay didn’t meet your expectation this time. Please be assured that this is definitely not the kind of service we strive to deliver to our guests and we will look into that to prevent similar incidents in the future. We also hope you had the chance to make use of our free smart phone that offers unlimited 4G internet and Wi-Fi hotspot for multi-device connectivity during your stay. We sincerely hope this single experience will not prevent you from staying with us again. We look forward to welcoming you back soon. Thank you.
there's always a reason for a such price
Everyone
Place really hard to get there without car access, MTR staff at Hong Kong station said their shuttle bus always gets delay. Rooms are small, when I unpacked my carrier room was almost full. 'Free internet' is not free, it's free for first few hours, and after that it's deducted from your deposit.
family trip
Families
the staff are friendly., Hugo is very nice and helpful. Wifi and free international call are great .. unlimited ( 9 countries ) . Great ! only odd was far from mtr .
it gets much worse
Couples
I stayed at this place 4 years ago. Today is much worse than then.
ok
Couples
generally ok. not the most convenient location. room is small.
very nice and helpful staff
Families
Had a little mix up with the hotel next door to begin with but this little hotel was great and very helpful staff. I needed assistance with printing g boarding pass for my next flight, staff at front desk let me email Boarding pass to them and printed it for me free of charge,. The room was clean and even had electrical adapter for me to use to charge phone. The price was good considering it's hk. I would recommend this hotel
holiday stay
Singles
Hotel was average, however the drain in the shower area was an issue. I requested to be to fixed twice and it continues to get stuck
basic but out of the way
Singles
Cosmo is a basic hotel, it's clean and comfortable, although my shower head needed repair when I moved into the room. The main issue I had was that it is out of the way from HK Island's MTR system which is the transport lifeline for the city. This was partly offset by taxis being plentiful at the location, even during busy periods I had no problem. (Obviously the taxi costs more than the MTR !) Staff very friendly and accommodating.
average
BusinessTravelers
The queen size bed was actually 2 twin beds put together. Very rough to sleep in the middle of the bed. Elevators are very old and does not run on logic. I was on the 26th floor with an elevator sitting on the 25th and the other on the G floor. The G floor elevator came up while the 25th did not move. Happened a lot. The view of the cemetary was not very pleasent either.
Dear Guest, Thank you for your comments. We appreciate your feedbacks about our room facilities and we will definitely bring this up to our management for improvements. We do look forward to welcoming you back for another promising stay soon. Thank you.