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Recent guest reviews

The room I was in was VERY small and old and worn. Furthermore, it was not very clean, especially the bathroom. Fortunately I was only there for couple nights. The staff were very friendly and provided good customer service. However, it did not change the condition of the room.

feee hotel shuttle is very convenient. the room is very clean and

Did not receive the room shown in picture. Other than that the service and location were great.

Nice hotel and very good service. Hotel staff is very helpful, friendly, attentive and very accommodating.

The hotel room is good. Staffs are friendly. Only down side is the hotel location. It does not have any store down stair, although it provides shuttle service to central district and Causeway Bay where public transportations and stores are easily accessible.

Staff are friendly and helpful. Room size are good. It location is a little far from, it takes about 10 minutes walk, restaurant and convenience stores, although it offer free shuttle to public transportations and store areas.

I appreciate being appreciated to getting a free upgrade to executive room. The staff was very attentive and concerned that on a couple of unusually cold nights they brought extra blanket and small heater to my room immediately. I would definitely stay there again

It was a convenient, affordable hotel with excellent staff. It's sister hotel, The Dorsett, is around the corner, where tours leave from. The room was very small for two people and inconvenient for one to get in and out of bed. If we stayed here again, Inwould get a room with two beds.

We were given a suite on the 3rd floor which was nice. However the room itself was older and the furniture and paint was dated. One of the toilets backed up when flushed, but was quickly fixed by hotel personnel the next day. The buffet breakfast was excellent and the staff were friendly and helpful. Location was also good. There was a bus stop in front of the hotel and getting to the MTR station was only a short walk away. Overall it was a pleasant stay and hope would only wish that the suites were in better shape.

The lobby was fine. When I checked in, I was immediately informed about how small my room was and how there was promotion to upgrade. I figured I wouldn't be in my room much so I didn't need to upgrade. When I got to the room, it was in fact very small. So I called the manager and after some convincing he agreed to upgrade me to an executive room. The new room smelled like absolute feces. Actually! It smelled as if pure fart was coming from the AC vent. I hated my experience here. Also, wifi is not free at this hotel. You have to pay for it. This is not cosmopolitan like in vegas. It is a deceiving name. I fell for it. Never coming back here.

The staff was great. The pool was clean and very nice. The room was a little small but overall I would stay again next trip

375-377 Queen's Road East Hong Kong

Hotel highlights

  • Walking distance to Happy Valley Race Course and Wan Chai Road
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Wan Chai, Cosmo Hotel Hong Kong is within a 10-minute walk of popular sights such as Happy Valley Race Course and Wan Chai Road. This 4-star hotel has 142 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.


Dining

In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 142 rooms provide minibars, coffee makers, and free bottled water. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include safes, phones, and desks.


Property features

Guests of Cosmo Hotel Hong Kong enjoy features like a fitness center, free WiFi in public areas, and express check-out. For transportation, you can make use of an airport shuttle at scheduled times for HKD 150 per person one-way, as well as a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a terrace, laundry facilities, and a porter/bellhop.

Room options

Cosmo Two-Bedroom Suite - 14 Nights Self quarantine Package (Daily Breakfast Box for 4 people)

1 Queen Bed and 2 Twin Beds | Sleeps 4

Studio Triple Room

3 Twin Beds | 1 Queen Bed and 1 Twin Bed | Sleeps 4

Studio Quad Room

1 Queen Bed and 2 Twin Beds | Sleeps 4

Cosmo Two-Bedroom Suite

1 Queen Bed and 2 Twin Beds | Sleeps 6

Guest reviews for Cosmo Hotel Hong Kong

Everyone (12) Family (1)
2
Family

The room I was in was VERY small and old and worn. Furthermore, it was not very clean, especially the bathroom. Fortunately I was only there for couple nights. The staff were very friendly and provided good customer service. However, it did not change the condition of the room.

By , from U.S.A. on Dec 1, 2019

Review comment responded on Dec 2, 2019

Dear Valued Guest, Thank you for your comments. We regret to hear that you were not satisfied with your stay this time. On your next stay, you are strongly recommended to try out our other room types overlooking the amazing Causeway Bay city view that measure up to 83 sq. m for a more comfortable and spacious stay. We will also review the in-room cleanliness to ensure everyone a relaxing and comfortable stay with us. Rest assured that we will continue providing the best stay experience to all guests. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

By on Jul 4, 2019

Review comment responded on Jul 8, 2019

Dear Valued Guest, Thank you for your rating. We hope you enjoyed your stay with us and appreciated our location and services. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

By on Apr 7, 2019

Review comment responded on Apr 8, 2019

Dear Valued Guest, Thank you for your rating. We hope you enjoyed your stay with us and appreciated our location and services. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

5
Everyone

feee hotel shuttle is very convenient. the room is very clean and

By on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Valued Guest, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and services. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

Did not receive the room shown in picture. Other than that the service and location were great.

By , from TX on Oct 31, 2018

Review comment responded on Nov 1, 2018

Dear Ryan, Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our location and services. We will definitely pass your compliments to our staff to keep them motivated and strive for even better services. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

Nice hotel and very good service. Hotel staff is very helpful, friendly, attentive and very accommodating.

By , from New York on Sep 8, 2018

Review comment responded on Sep 10, 2018

Thank you for your comments. We are delighted to hear that you enjoyed your stay with us and appreciated our services. We will definitely pass your compliments to our staff to keep them motivated. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

The hotel room is good. Staffs are friendly. Only down side is the hotel location. It does not have any store down stair, although it provides shuttle service to central district and Causeway Bay where public transportations and stores are easily accessible.

By on May 27, 2018

Review comment responded on Jun 1, 2018

Dear Valued Guest, Thank you for your valuable comments. We are delighted to hear that you enjoyed your stay with us and appreciate our service. We will definitely pass your compliments to our staff to keep them motivated. While Cosmo Hotel Hong Kong is located amid Wanchai and Causeway Bay where the closest MTR station along with numerous shopping and dining options are just in minutes of walk, you could make use of our exclusive ‘eat and shop like a local’ guidebook that allows you to follow the insider-tips to explore the range of local boutiques and eateries near the hotel. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

4
Everyone

Staff are friendly and helpful. Room size are good. It location is a little far from, it takes about 10 minutes walk, restaurant and convenience stores, although it offer free shuttle to public transportations and store areas.

By on May 25, 2018

Review comment responded on Jun 1, 2018

Dear Valued Guest, Thank you for your comments. We are more than happy to hear that you enjoyed your stay with us and appreciated our service. We will definitely pass your compliments to our staff to keep them motivated and strive for even better services. While Cosmo Hotel Hong Kong is located amid Wanchai and Causeway Bay where the closest MTR station along with numerous shopping and dining options are just in minutes of walk, we hope you had the chance to make use of our free shuttle services that goes to 14 major destinations in town including the Causeway Bay subway station. Thank you again for visiting and we look forward to welcoming you back to our hotel soon.

5

clean and nice hotel in wan chai

Everyone

I appreciate being appreciated to getting a free upgrade to executive room. The staff was very attentive and concerned that on a couple of unusually cold nights they brought extra blanket and small heater to my room immediately. I would definitely stay there again

By , from new york. n. y. on Feb 19, 2018

Review comment responded on Feb 21, 2018

Dear hippo, Thank you very much for your great comments. We look forward to seeing you again very soon.

3

economical

Everyone

It was a convenient, affordable hotel with excellent staff. It's sister hotel, The Dorsett, is around the corner, where tours leave from. The room was very small for two people and inconvenient for one to get in and out of bed. If we stayed here again, Inwould get a room with two beds.

By , from Chicago on Jan 10, 2018

Review comment responded on Jan 12, 2018

Dear Bonnie, thank you very much and we highly recommend you to check out our other room types that measure up to 83 sq. m. for a more comfortable stay next time. Thank you!

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