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The Palms Resort of Mazatlan

3.0 star property

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
On the beach, beach volleyball
Front of property
Garden
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Place, Cerritos Beach
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 7190 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(48 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(58 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Mazatlán

Located in Zona Dorada within 2 miles (3 km) of The Mazatlan Malecón, The Palms Resort of Mazatlan is within a few miles (5 km) of other popular sights such as Witches Beach. This 189-room, 3-star resort welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 10 min walk - 0.6 miles
  • Punta Camaron Beach - 2 min drive - 1.2 miles
  • The Mazatlan Malecón - 3 min drive - 2.0 miles
  • Cerritos Beach - 3 min drive - 1.7 miles
  • El Cid Country Club Golf Course - 4 min drive - 1.2 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk

About this property

The Palms Resort of Mazatlan

The Palms Resort of Mazatlan features an outdoor pool, a children's pool, and a gym. A stay here includes free valet parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and safes are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,973 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MXN 400.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Is a free cancellation option available at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Palms Resort of Mazatlan?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at The Palms Resort of Mazatlan on Mar 17, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Palms Resort of Mazatlan?

This resort is situated in Zona Dorada within a short 13-minute walk of Playa Brujas. You'll also find The Mazatlan Malecón and El Cid Country Club Golf Course within a short drive.

Is there parking available at The Palms Resort of Mazatlan?

Yes, uncovered valet parking is offered for free at the resort. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Is there a spa at The Palms Resort of Mazatlan?

Spa services at the resort include massages.

Does The Palms Resort of Mazatlan feature a casino?

No, The Palms Resort of Mazatlan doesn't have a casino.

Is there an indoor pool at The Palms Resort of Mazatlan?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about The Palms Resort of Mazatlan?

This beachfront resort offers plenty of amenities for couples including a beachfront restaurant, an outdoor pool, and a swim-up bar.

Are there hot tubs at The Palms Resort of Mazatlan?

No, there isn't a spa tub at this resort.

Does The Palms Resort of Mazatlan have a restaurant with a breakfast menu?

Yes, The Palms Resort of Mazatlan serves a cooked-to-order breakfast for a surcharge each morning at Restaurant Panama.

Does The Palms Resort of Mazatlan allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Palms Resort of Mazatlan.

Are there connecting rooms at The Palms Resort of Mazatlan?

Yes, this resort has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Palms Resort of Mazatlan?

The closest major airport to The Palms Resort of Mazatlan is General Rafael Buelna Intl. Airport (MZT), which is 21.6 mi away (31 minutes by car).

Are there rooms with balconies at The Palms Resort of Mazatlan?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean and mountain views.

Does The Palms Resort of Mazatlan have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Palms Resort of Mazatlan.

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1007 reviews
Rating 8 - Good. 229 out of 1007 reviews
Rating 6 - Okay. 97 out of 1007 reviews
Rating 4 - Poor. 45 out of 1007 reviews
Rating 2 - Terrible. 27 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous but some frustration with staff not understanding English. Our friends did not have a fridge in their room and that was very inconvenient for them. We had a fridge in our room which was wonderful for water, beverages and food. Please keep fridges in rooms!😀 Pool area wonderful!! Food excellent in Panama restaurant and bakery!!
Stayed 7 nights in Jan 2026

6/10 Okay

Delia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, I would definitely come back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Guilda

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room well worth it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Joyce, St Paul

Liked: Cleanliness
Overall excellent experience. Staff is very friendly and accommodating. Room was clean and great view of greenery and the ocean. My only recommendation would be to put a normal showerhead in the bathroom. Our room had a rainfall shower head but the pipe from the wall was too short for that type of showerhead so you were showering 6 inches away from the wall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Maria Graciela Cruz, huntington park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service and everything was cleaned
Stayed 5 nights in Nov 2025

6/10 Okay

Armando

Disliked: Cleanliness
The room wasn’t cleaned very good
Stayed 1 night in Dec 2025

4/10 Poor

Tanya

Traveled with partner
Disliked: Staff & service
My husband and I both went to the front desk to complain about loud music after 1:00 a.m. The front desk clerk said we could move to a different room, for more money, but we would probably still hear the music. Music was coming from the party room in the building next door. Finally we fell asleep after 3:30.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was very helpful and kind, professional. The room was clean and had a beautiful view to the sea. The internet signal was a bit unstable and the remote control for the smart tv did not work. Other than that, my stay was pretty enjoyable. I would return to this place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Karla

Stayed 2 nights in Nov 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Nov 2025

10/10 Excellent

octaviano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

Janaka

Stayed 2 nights in Nov 2025

10/10 Excellent

Jay

Stayed 5 nights in Nov 2025

6/10 Okay

CECILE, NEW BRIGHTON

Traveled with family
Staff are not prepared for English speaking guests. It seemed the staff went out of their way to make us feel unwelcome There was loud construction/drilling in the room next to ours. We had to ask for clean towels and toilet paper because staff did not provide them when the room was cleaned each day. Sometimes the room was not cleaned until evening.
Stayed 7 nights in Nov 2025

10/10 Excellent

Abundio

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience, We Usually Assume‘You get What You Pay’ But not this time,from 1 to 10 I’ll give 11 Thanks!!
Stayed 3 nights in Nov 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right on the beach and hotel restaurant & bakery makes dining easy Bus stop right in front of the hotel, takes you along the beach all the way to the market downtown. Great option to save on transportation
Stayed 5 nights in Nov 2025

10/10 Excellent

Melissa, Juarez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Siempre fueron muy atentos, resolvieron todas nuestras dudas y peticiones
Stayed 3 nights in Oct 2025

10/10 Excellent

Barry, Capitola

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and waves sound were so peaceful
Stayed 7 nights in Nov 2025

8/10 Good

chelle

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Palms Resort was beautiful. Pool and service was amazing. Room service and the whole experience was great. Only thing was the shower water pressure for the hot was mediocre and don’t expect a hot shower either. I tried explaining to them but the language barrier was the most difficult thing on our trip. Overall it was a 4.8stars
Stayed 5 nights in Nov 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
yes, the part is always really nice. I thought it was extremely strange. They did not have a microwave in the room.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2025

10/10 Excellent

david

Stayed 2 nights in Oct 2025

6/10 Okay

abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2025

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