Star Palace Hotel

Hotel on the beach, with outdoor pool

VIP Access

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Where to?

Dates

October 2025

November 2025

Standard Room, Ocean View | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
All inclusive
Pool
Breakfast available
Housekeeping
Room service

Explore the area

Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

Place, Cerritos Beach
‪17 min walk‬
Place, El Cid Country Club Golf Course
‪4 min drive‬
Place, Mazatlán Aquarium
‪9 min drive‬
Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
‪35 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Room Standard

290 sq ft
Sleeps 4

Room Superior with Sea View

290 sq ft
Sleeps 4

Standard Room, 2 Double Beds

Good

City view
Sleeps 4
2 Double Beds

Standard Room, Ocean View

Ocean view
Sleeps 4
2 Double Beds

Room Standard with Pool View

290 sq ft
Sleeps 4

Standard Room

Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, No view

Sleeps 4
2 Double Beds

Room Economy

290 sq ft
Sleeps 4

About the neighborhood

Mazatlán

Located in Zona Dorada, Star Palace Hotel is within a 5-minute walk of sights such as Islands and Protected Areas of the Gulf of California and Playa Brujas. This 3.5-star hotel has 120 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

Playa Brujas - 2 min walk - 0.1 miles
Cerritos Beach - 17 min walk - 1.0 mile
El Cid Country Club Golf Course - 4 min drive - 1.7 miles
Mazatlan International Center - 6 min drive - 3.1 miles
Mazatlán Aquarium - 9 min drive - 4.1 miles

Getting around

General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

‪Diego's Beach House - ‬2 min walk
‪La Catrina Restaurant y Cantina - ‬3 min walk
‪Las Palomas - ‬5 min walk
‪Grand Central Bar at Oceano Palace - ‬2 min walk
‪Los Panchos-pueblo Bonito - ‬5 min walk

About this property

Star Palace Hotel

Hotel on the beach, with outdoor pool

Guests of Star Palace Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. This beach hotel also has a terrace.

Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers

Pool
All inclusive
Kids pool
Waterslide

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking

Food and drink

Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
3 restaurants
A bar/lounge
A poolside bar

Restaurants on site

Oceano Pizza and Grill
Pacífica
Pelican
Sushi Market

Things to do

Gym
Outdoor pool

Family friendly

In-room crib
Outdoor pool

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Housekeeping (daily)

Outdoors

On the beach
Pool loungers
Pool umbrellas
Terrace

Accessibility

Elevator

Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free crib

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Toilet paper
Towels provided

Entertainment

40-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 5 years old and younger stay free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 9:00 AM to 9:00 PM.
No rollaway or extra beds are available.

Property is also known as

Star Palace Hotel Mazatlan

Star Palace Mazatlan

Star Palace Hotel Hotel

Star Palace Hotel Mazatlán

Star Palace Hotel Hotel Mazatlán

Frequently asked questions

Are free cancellation options available at Star Palace Hotel?

Star Palace Hotel provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What is there to do near Star Palace Hotel?

This hotel is situated in Zona Dorada, just steps from Playa Brujas and Islands and Protected Areas of the Gulf of California. You'll also find The Mazatlan Malecón and Cerritos Beach within a short drive.

Is parking available on site at Star Palace Hotel?

Yes, self parking is offered for free at the hotel.

Does Star Palace Hotel include a casino?

No, Star Palace Hotel doesn't have a casino.

Will I find an indoor pool at Star Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Star Palace Hotel a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does Star Palace Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Star Palace Hotel have a restaurant that serves breakfast?

Yes, Star Palace Hotel has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Star Palace Hotel allow pets to stay free of charge?

No, pets aren't allowed at Star Palace Hotel.

Does Star Palace Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Star Palace Hotel?

The closest major airport to Star Palace Hotel is General Rafael Buelna Intl. Airport (MZT), which is 16.3 mi away (33 minutes by car).

Can I book a room with a balcony at Star Palace Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or pool views.

Star Palace Hotel Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Excellent

Jorge

Apr 2, 2025

Stayed 5 nights in Mar 2025

8/10 Good

Araceli M

Oct 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was awesome it’s in a great area.

Stayed 2 nights in Aug 2024

4/10 Poor

JOANNA

Jul 7, 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Alondra Loya

Jul 7, 2024

Stayed 3 nights in Jun 2024

2/10 Terrible

Patrick

Traveled with family

May 15, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!

Stayed 6 nights in Apr 2024

6/10 Okay

Agustin

Traveled with group

Apr 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms needed. Mini fridge,.microwave

Stayed 4 nights in Apr 2024

6/10 Okay

stephen

Traveled with family and small children

Apr 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.

Stayed 7 nights in Apr 2024

6/10 Okay

michael

Traveled with family

Apr 15, 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....

Stayed 4 nights in Apr 2024

4/10 Poor

Jorge

Traveled with family

Feb 18, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.

Stayed 1 night in Feb 2024

10/10 Excellent

Humberto

Nov 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Traveled with family

Jul 7, 2023

Disliked: Staff & service, property conditions & facilities

the service is bad and if you don't have branded clothes they don't take good care of you

Stayed 3 nights in Jul 2023

6/10 Okay

Amanda

Traveled with group

Mar 26, 2023

Liked: Cleanliness

This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.

Stayed 7 nights in Mar 2023

8/10 Good

Jennifer Lee Ann

Traveled with partner

Feb 17, 2023

Liked: Staff & service, amenities, property conditions & facilities

Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities

Stayed 7 nights in Feb 2023

4/10 Poor

ANGUS

Traveled with partner

Feb 10, 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace

Stayed 14 nights in Jan 2023

2/10 Terrible

Vernen

Traveled with group

Feb 1, 2023

Disliked: Staff & service, amenities

The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.

Stayed 21 nights in Jan 2023

8/10 Good

Luis

Jan 14, 2023

Liked: Staff & service

10/10 Excellent

Enrique Jr

Traveled with family

Dec 30, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

liked the fact that meet all expectations for a place like this to make it a fun vacation

2/10 Terrible

Enrique

Traveled with family

Dec 30, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.

Stayed 1 night in Dec 2022

6/10 Okay

SILVIA

Traveled with family

Sep 13, 2022

Disliked: Amenities, property conditions & facilities

Front desk staff

Stayed 4 nights in Sep 2022

8/10 Good

Allison

Aug 6, 2022

Stayed 1 night in Aug 2022

2/10 Terrible

Celene Puente

Traveled with family and small children

Apr 14, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.

Stayed 3 nights in Apr 2022

4/10 Poor

Efrain

Traveled with family

Dec 24, 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay

Stayed 3 nights in Dec 2021

8/10 Good

vardan, san jose

Traveled with family

Oct 16, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

GOOD

Stayed 7 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with family

Jul 17, 2021

Liked: Cleanliness, staff & service

Disliked: Amenities

Has what you need but nothing fancy and facilities could be better

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family

Jun 14, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bueno

Stayed 2 nights in Jun 2021

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Star Palace Hotel

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Photo gallery for Star Palace Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room Standard

Room Standard

View all photos for Room Superior with Sea View

Room Superior with Sea View

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

View all photos for Standard Room, Ocean View

Standard Room, Ocean View

View all photos for Room Standard with Pool View

Room Standard with Pool View

View all photos for Standard Room

Standard Room

View all photos for Standard Room, 2 Double Beds, No view

Standard Room, 2 Double Beds, No view

View all photos for Room Economy

Room Economy

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DoubleTree by Hilton Mazatlan

About the neighborhood

Mazatlán

What's nearby

Getting around

Restaurants

About this property

Star Palace Hotel

Similar properties

Viaggio Resort Mazatlán

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Star Palace Hotel Reviews

Reviews

Good

8.2/10

7.8/10

7.4/10

7.8/10

7.4/10

Reviews

10/10 Excellent

Jorge

Jorge

8/10 Good

Araceli M