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Recent guest reviews

It was cleaned everyday!

.

Super clean and friendly staff.

The property is beautiful and recently redone. I do miss the old traditional feel of the old property but this is still great. The staff are the best. Took care of every possible need we could have. The only exception is there is no mini fridge in the rooms.

The way the staff become your friends is unique to Pueblo Bonito Mazatlan. Every room needs a mini fridge ASAP. This is a feature that is definitely lacking and will eventually make people choose a different place to stay if not corrected.

Quiet and clean. Excellent food. A true relaxing vacation

I have been coming here twice a year for a long time. The beach is the best in town and the staff is amazing. Patty at the front desk and Juan, Oscar, Alfredo, Antonio, Mateo at the pool. They make me feel at home every time.

We have been going here for 12 years now and they are in the middle of a remodel. They have completed 1/2 of the rooms but they don't really seem to be ready to be open. The other side is completely closed down. The new rooms are nice, but not ready to be lived in. The beach is great. Depending on the day the waves are good for boogie boarding. Arturo will rent you some boards. The new adult pool is nice just doesn't have a lot of space to walk. The rules say no radios, but it seems like there was a lack of rules or security during our visit. We are not a fan of mariachi and it seemed like there was no way to get a way from it. People were playing it loud on the radio by the pool and on the beach there were live bands playing on the beach and even using the resorts beach chairs. We always liked watching the sun go down, but a couple nights the bands were just too loud and right next to each other playing different "music?" we had to go to our rooms. The sliding doors at least muffed the tuba. This is supposed to be the good part, so I have to mention the staff. The wait staff is great. Oscar was a great beach waiter and Bruno made me actually like sushi at one of the restaurants.

Beautiful resort. Staff is exceptionally attentive and friendly. The resort is currently under renovation, but they are handling transition very well. Food was outstanding and drinks were flowing. If renovation doesn't raise the price out of our league, we will definitely return.

The needed renovations are underway and zero inconvenience was experienced as construction is well separated from any guest areas and activities. The staff make this great place even greater. Oscar and Juan are the best.

We got upgraded to a suite witch was so nice right next to the beach we got the all inclusive however menu don’t change so aside of the alcohol don’t think it was worth it

We have been going to Mazatlan off and on for over 20 years and have always chosen to stay at the Pueblo Bonito Mazatlan. We knew that the hotel was undergoing room renovations but what we weren't told was what that meant. First, we discovered that nobody could use the second "quiet pool" so we all had to crowd around the main pool with its loud music and even louder activities. On the third day of our stay, Cilantro,the beachfront restaurant , was closed (without any notice) meaning that we now had only one choice for both breakfast and lunch. When we asked, we were told that Cilantro will be undergoing major renovations and will be closed indefinitely. Angelo's which is the only other choice for dinner is more formal, requires reservations and has only a 6 pm or 8 pm seating option. There is no longer any entertainment or theme nights as there have been in the past. We did go out to eat at other places off of the property but that is an expensive option if you are already paying for all inclusive. The renovations will not be completed until 2020. We might try it again then.

In the middle of huge 1 year long renovation Noisy Dusty Non stop

We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.

The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!

Camaron Sabalo 2121 Mazatlan SIN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Dorada within 2 miles (3 km) of El Cid Country Club Golf Course, Pueblo Bonito Mazatlan - All Inclusive is within a few miles (5 km) of other popular sights such as Cerritos Beach. This 247-room, 4-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 5 restaurants, including Angelos Gourmet Restaura, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 247 rooms have safes and ironing boards. Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available.


Property features

Guests staying at Pueblo Bonito Mazatlan - All Inclusive enjoy access to 2 outdoor pools, a children's pool, and a sauna. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include free WiFi in public areas, a spa tub, and a meeting room.

Room options

Junior Suite Oceanfront

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite Ocean View

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Junior Suite Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite Oceanfront

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Pueblo Bonito Mazatlan - All Inclusive

Everyone (28) Couples (11) Family (13) Friends (1)
5
Family

It was cleaned everyday!

By on Jan 17, 2022

Review comment responded on Jan 17, 2022

Dear Dave, Thank you for sharing your review with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again! Kind Regards, David Tussi General Manager Pueblo Bonito Mazatlán Beach Resort

4
Family

.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to give you a 5 star service.

5
Family Partner Couples

Super clean and friendly staff.

By on Jun 2, 2021

Review comment responded on Jun 22, 2021

Thanks to let us know your comments. It will be a pleasure to assist you in a future. Best Regards.

5
Everyone

By on Apr 11, 2021

Review comment responded on Apr 21, 2021

Muchas gracias por su preferencia en su reciente visita a Mazatlan y Pueblo Bonito Resort. Deseamos verlos muy pronto de regreso. Saludos cordiales.

5
Family

The property is beautiful and recently redone. I do miss the old traditional feel of the old property but this is still great. The staff are the best. Took care of every possible need we could have. The only exception is there is no mini fridge in the rooms.

By , from Olympia on Dec 10, 2020

Review comment responded on Dec 11, 2020

Good afternoon,. Thanks to let us know your comments they are really important in order to take care any details. Best Regards.

5
Friends

The way the staff become your friends is unique to Pueblo Bonito Mazatlan. Every room needs a mini fridge ASAP. This is a feature that is definitely lacking and will eventually make people choose a different place to stay if not corrected.

By on Nov 30, 2020

Review comment responded on Dec 1, 2020

Thank you very much for your preference in your recent visit to Mazatlan and Pueblo Bonito Resorts. We will pass your feedback to our management. Kind regards.

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Cualquier detalle estamos a sus órdenes. Saludos cordiales.

5
Friends Family

Quiet and clean. Excellent food. A true relaxing vacation

By , from Atlanta, GA on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear Laurey, thank you very much for your kind words about our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

5
Everyone

By on Jul 13, 2019

Review comment responded on Jul 13, 2019

Dear guest, on behalf of our staff and management at Pueblo Bonito Golf & Spa Resorts we are grateful for your review about our facilities and services. Regards.

5
Family

I have been coming here twice a year for a long time. The beach is the best in town and the staff is amazing. Patty at the front desk and Juan, Oscar, Alfredo, Antonio, Mateo at the pool. They make me feel at home every time.

By on May 19, 2019

Review comment responded on May 19, 2019

Dear guest, on behalf of Pueblo Bonito Golf & Spa Resorts we are grateful for your review about our services and facilities. We hope we can be part of your future vacation plans once again and to continue meeting your vacation expectations. Best regards.

Pueblo Bonito Mazatlan - All Inclusive

Camaron Sabalo 2121, Mazatlan, SIN 82110
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