Junior Suite, 2 Double Beds
from $444
Pueblo Bonito Mazatlan - All Inclusive
3.5 out of 5.0
4.2
out of 5
"Good!"
See all 104 reviews
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Recent guest reviews
We have been going to Mazatlan off and on for over 20 years and have always chosen to stay at the Pueblo Bonito Mazatlan. We knew that the hotel was undergoing room renovations but what we weren't told was what that meant. First, we discovered that nobody could use the second "quiet pool" so we all had to crowd around the main pool with its loud music and even louder activities. On the third day of our stay, Cilantro,the beachfront restaurant , was closed (without any notice) meaning that we now had only one choice for both breakfast and lunch. When we asked, we were told that Cilantro will be undergoing major renovations and will be closed indefinitely. Angelo's which is the only other choice for dinner is more formal, requires reservations and has only a 6 pm or 8 pm seating option. There is no longer any entertainment or theme nights as there have been in the past. We did go out to eat at other places off of the property but that is an expensive option if you are already paying for all inclusive. The renovations will not be completed until 2020. We might try it again then.
In the middle of huge 1 year long renovation Noisy Dusty Non stop
We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.
The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!
Stayed for a week and had a great time. The staff is professional, friendly and helpful.
We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.
Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.
Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.
I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.
This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!
Great hotel needs some upgrades, overall is a an exelent experience the small bad stuuf gets out of the way very quickly, one of the best hotels on Mazatlan for the price paid, all suites have a look in to beach, needs more cabanas, more staff, and more food selections, still I love the place.
We had a great time! Loved the all inclusive aspect if our stay. Ate (and drank) a lot, and didn't pay any extra at checkout. Really enjoyed the poolside wait staff.
Hosted activities and music at one of the pools. If you don't like your room get another better one. We did and we're much happier in the new one.
Another great vacation in Mazatlan. We enjoyed our say a lot: the beach is beautiful, nice sand and great waves, not crowded, clean pools, great restaurants, friendly staff; amazing food especially at Cilantro's.
Excellent service. Hotel rooms had a humid smell. They need to be updated.
Great hotel and wonderful staff. We will. R going back next year.
Centrally located but since hotel will be undergoing a renovation due to it's 30 year anniversary they have not maintained the hotel to it's expectations. Beds has mattress that were sunk in, our bed had bugs and our AC began to make weird loud noises at night. We did complain and they switched us to another room that had smaller beds with sunk in mattress again. I ended up sleeping on a couch without a pullout bed because that's all they had available. Besides, the service at the restaurant was terrible. It took about 45 minutes to get our meals and there was only 3 other families there. Overall, terrible experience at Pueblo Bonito Mazatlán.
really a very good experience, all my family enjoy this trip, good food, very nice beach
very nice hotel, big room, good food, very good pool, nice view, clean beach
Hotel highlights
- Free breakfast
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Zona Dorada, Pueblo Bonito Mazatlan - All Inclusive is within 2 miles (3 km) of sights such as Punta Camaron Beach and Sea Shell City Museum. This 247-room, 3.5-star resort welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi. It's on the beach and also near El Cid Country Club Golf Course and Galerias Mazatlan.
Dining
Free breakfast is included with your stay. Relish the Italian cuisine at Angelos Gourmet Restaura, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service.
Rooms
The 247 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes.
Property features
Pueblo Bonito Mazatlan - All Inclusive features 2 outdoor pools, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a spa tub, a sauna, and free WiFi in public areas.
Guest reviews for Pueblo Bonito Mazatlan - All Inclusive
just okay
Everyone
We have been going to Mazatlan off and on for over 20 years and have always chosen to stay at the Pueblo Bonito Mazatlan. We knew that the hotel was undergoing room renovations but what we weren't told was what that meant. First, we discovered that nobody could use the second "quiet pool" so we all had to crowd around the main pool with its loud music and even louder activities. On the third day of our stay, Cilantro,the beachfront restaurant , was closed (without any notice) meaning that we now had only one choice for both breakfast and lunch. When we asked, we were told that Cilantro will be undergoing major renovations and will be closed indefinitely. Angelo's which is the only other choice for dinner is more formal, requires reservations and has only a 6 pm or 8 pm seating option. There is no longer any entertainment or theme nights as there have been in the past. We did go out to eat at other places off of the property but that is an expensive option if you are already paying for all inclusive. The renovations will not be completed until 2020. We might try it again then.
Everyone
In the middle of huge 1 year long renovation Noisy Dusty Non stop
Review comment
Moisés Vázquez. responded on Mar 4, 2018
Dear guest, we deeply apologize for any inconvenience that may have arisen during your stay regarding our facilities or services, by performing this renovation we are trying to improve our facilities as we believe our resort was getting dated. There are other available options for you, please contact us at the Front Desk and we would be glad to assist you. Best regards from Pueblo Bonito.
no need to go anywhere else
Everyone
We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.
Review comment
Moisés Vázquez. responded on Jan 10, 2018
Dear Kenny, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards from Pueblo Bonito Resorts.
enjoyed our stay.
Everyone
The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!
Review comment
Moisés Vázquez. responded on Dec 26, 2017
Dear Todd & Allie on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards.
great service and quality food
Everyone
Stayed for a week and had a great time. The staff is professional, friendly and helpful.
Review comment
Moisés Vázquez. responded on Dec 9, 2017
Dear Miguel, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments and hope that we will continue to be part of any other of your vacation trips. Best regards.
one week family vacation at pueblo bonito mazatlan
Everyone
We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.
Review comment
Moisés Vázquez. responded on Sep 6, 2017
Dear Tanya we thank you in advance for your comments as these are very important to us and allow us to improve our operation. On behalf of the staff and management we offer an apology for any inconveniences that may have arisen during your stay and we ask you the opportunity to serve you again as you deserve. Best regards.
best hotel, beach, staff in mazatlan
Everyone
Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.
Review comment
Moisés Vázquez. responded on Jul 12, 2017
Dear guest, on behalf of the staff and management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future and continue to meet your expectations, best regards.
Everyone
Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.
Review comment
Moisés Vázquez. responded on Jun 27, 2017
Dear guest, on behalf of management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future, regards.
keep on coming back
Everyone
I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.
wonderful place to stay in mazatlan
Everyone
This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!
Dear Anne, on behalf of our staff and management we thank you for choosing our resort Pueblo Bonito Mazatlan one more time, we would like to apologize for the inconveniences faced during your stay due to our major remodelations on this resort. We hope that we will be part of any of your future vacation trips and regain your trust in our company. Best regards.