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Pueblo Bonito Mazatlan - All Inclusive

3.5 out of 5.0

Recent guest reviews

We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.

The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!

Stayed for a week and had a great time. The staff is professional, friendly and helpful.

We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.

Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.

Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.

I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.

This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!

Great hotel needs some upgrades, overall is a an exelent experience the small bad stuuf gets out of the way very quickly, one of the best hotels on Mazatlan for the price paid, all suites have a look in to beach, needs more cabanas, more staff, and more food selections, still I love the place.

We had a great time! Loved the all inclusive aspect if our stay. Ate (and drank) a lot, and didn't pay any extra at checkout. Really enjoyed the poolside wait staff.

Hosted activities and music at one of the pools. If you don't like your room get another better one. We did and we're much happier in the new one.

Another great vacation in Mazatlan. We enjoyed our say a lot: the beach is beautiful, nice sand and great waves, not crowded, clean pools, great restaurants, friendly staff; amazing food especially at Cilantro's.

Excellent service. Hotel rooms had a humid smell. They need to be updated.

Great hotel and wonderful staff. We will. R going back next year.

Centrally located but since hotel will be undergoing a renovation due to it's 30 year anniversary they have not maintained the hotel to it's expectations. Beds has mattress that were sunk in, our bed had bugs and our AC began to make weird loud noises at night. We did complain and they switched us to another room that had smaller beds with sunk in mattress again. I ended up sleeping on a couch without a pullout bed because that's all they had available. Besides, the service at the restaurant was terrible. It took about 45 minutes to get our meals and there was only 3 other families there. Overall, terrible experience at Pueblo Bonito Mazatlán.

really a very good experience, all my family enjoy this trip, good food, very nice beach

very nice hotel, big room, good food, very good pool, nice view, clean beach

It was a very nice stay. I would stay there again The staff was nice and I enjoyed it

In overall the place is good. The only very strange thing is the all inclusive is actually a la carte and the service is from 8am to 10pm. After 10pm you do not have any service or all inclusive.

Camaron Sabalo 2121 Mazatlan SIN

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Dorada, Pueblo Bonito Mazatlan - All Inclusive is within 2 miles (3 km) of sights such as Sea Shell City Museum and El Cid Country Club Golf Course. This 247-room, 3.5-star resort welcomes guests with 2 outdoor pools, 5 restaurants, and free valet parking. It's on the beach and also near Galerias Mazatlan and La Gran Plaza Mall.


Dining

Free breakfast is included with your stay. Relish the Italian cuisine at Angelos Gourmet Restaura, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service.


Rooms

The 247 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect to find WiFi and TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes.


Property features

Pueblo Bonito Mazatlan - All Inclusive features 2 outdoor pools, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Pueblo Bonito Mazatlan - All Inclusive

Everyone (18) Couples (51) Business (1) Family (23) Friends (9)
5

no need to go anywhere else

Everyone

We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.

By , from chihuahua on Jan 8, 2018

Review comment responded on Jan 10, 2018

Dear Kenny, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards from Pueblo Bonito Resorts.

4

enjoyed our stay.

Everyone

The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!

By , from Oregon on Dec 24, 2017

Review comment responded on Dec 26, 2017

Dear Todd & Allie on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards.

5

great service and quality food

Everyone

Stayed for a week and had a great time. The staff is professional, friendly and helpful.

By , from california on Dec 9, 2017

Review comment responded on Dec 9, 2017

Dear Miguel, on behalf of our staff we thank you for choosing Pueblo Bonito and for allowing us to be part of this vacation experience, we appreciate your comments and hope that we will continue to be part of any other of your vacation trips. Best regards.

4

one week family vacation at pueblo bonito mazatlan

Everyone

We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.

By , from Oregon USA on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dear Tanya we thank you in advance for your comments as these are very important to us and allow us to improve our operation. On behalf of the staff and management we offer an apology for any inconveniences that may have arisen during your stay and we ask you the opportunity to serve you again as you deserve. Best regards.

5

best hotel, beach, staff in mazatlan

Everyone

Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.

By on Jul 9, 2017

Review comment responded on Jul 12, 2017

Dear guest, on behalf of the staff and management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future and continue to meet your expectations, best regards.

3
Everyone

Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.

By on Jun 3, 2017

Review comment responded on Jun 27, 2017

Dear guest, on behalf of management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future, regards.

5

keep on coming back

Everyone

I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.

By on Apr 11, 2017

5

wonderful place to stay in mazatlan

Everyone

This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!

By , from Omaha Ar on Apr 3, 2017

5

great hotel, very good stay, needs upgrades.

Everyone

Great hotel needs some upgrades, overall is a an exelent experience the small bad stuuf gets out of the way very quickly, one of the best hotels on Mazatlan for the price paid, all suites have a look in to beach, needs more cabanas, more staff, and more food selections, still I love the place.

By , from Denver on Apr 1, 2017

4

i would go back!

Everyone

We had a great time! Loved the all inclusive aspect if our stay. Ate (and drank) a lot, and didn't pay any extra at checkout. Really enjoyed the poolside wait staff.

By , from Montana on Mar 2, 2017