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Pueblo Bonito Mazatlan - All Inclusive

3.5 out of 5.0

Recent guest reviews

We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.

Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.

Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.

I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.

This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!

Great hotel needs some upgrades, overall is a an exelent experience the small bad stuuf gets out of the way very quickly, one of the best hotels on Mazatlan for the price paid, all suites have a look in to beach, needs more cabanas, more staff, and more food selections, still I love the place.

We had a great time! Loved the all inclusive aspect if our stay. Ate (and drank) a lot, and didn't pay any extra at checkout. Really enjoyed the poolside wait staff.

Hosted activities and music at one of the pools. If you don't like your room get another better one. We did and we're much happier in the new one.

Another great vacation in Mazatlan. We enjoyed our say a lot: the beach is beautiful, nice sand and great waves, not crowded, clean pools, great restaurants, friendly staff; amazing food especially at Cilantro's.

Excellent service. Hotel rooms had a humid smell. They need to be updated.

Great hotel and wonderful staff. We will. R going back next year.

Centrally located but since hotel will be undergoing a renovation due to it's 30 year anniversary they have not maintained the hotel to it's expectations. Beds has mattress that were sunk in, our bed had bugs and our AC began to make weird loud noises at night. We did complain and they switched us to another room that had smaller beds with sunk in mattress again. I ended up sleeping on a couch without a pullout bed because that's all they had available. Besides, the service at the restaurant was terrible. It took about 45 minutes to get our meals and there was only 3 other families there. Overall, terrible experience at Pueblo Bonito Mazatlán.

really a very good experience, all my family enjoy this trip, good food, very nice beach

very nice hotel, big room, good food, very good pool, nice view, clean beach

It was a very nice stay. I would stay there again The staff was nice and I enjoyed it

In overall the place is good. The only very strange thing is the all inclusive is actually a la carte and the service is from 8am to 10pm. After 10pm you do not have any service or all inclusive.

Spent 2 nights at the hotel lounging by the pool and eating delicious meals. The food is amazing and the waiting staff very friendly and helpful. Front Desk staff are not as welcoming and nice. Highly recommend!

This is a very difficult review. Let's start with the positive. The size of the PB was great, not overwhelming. Fantastic beach. The pool activities were fun. Wonderful pools and hot tubs. Gardening was well taken care of and very nice. The overall feel of the PB is fantastic UNTIL ... you open the door into your room. My oh my, Mildew city! The mildew smell and humidity of the rooms were a little more than I can describe. Our clothes that were hung in the closet even smelled like mildew and were damp. It really was a disappointment. The a/c did not work properly, and was a long hot and humid night. Unfortunately there was also bugs in the kitchenette area, in the sink and counter. I had to keep coffee, coffee creamer and sugar in the fridge. We didn't bring any foods into the room at all. The 2nd day I almost stepped on a cockroach also. It was just so disappointing because most of the service people were terrific, Juan and Alfredo especially. Great efforts were daily by staff to keep up the landscape/pool areas . We met alot of great people that were actually staying at the Emerald Bay, but came daily to PB Mazatlan for the beach. The other thing that was bothersome was how PB have you sign a receipt after every meal, or day at the beach while having drinks or meals. total due was zero, but always a TIP line and signature to be filled in. We have stayed at many all inclusives and have never felt that there might be 'hidden expenses'. It was like a constant begging for tips, yet were told by several service people that they don't actually see those tips on these receipt and IF we were to tip, would prefer cash. It seemed like they were trying to force you to tip via giving you this reciept to 'sign' after food/beverage service. It was sad, because we had a great time, enjoyed the facility outside, but would not stay there again.

Don't hesitate and book! Wonderful hotel with awesome staff, great food & drinks! I usually don't like to go back to the same hotels as I like to experience new places but I will return to this hotel! Wonderful Resort!!

Room options

Luxury Suite

Full 2 | Full 1 | Sleeps 6

Guest reviews for Pueblo Bonito Mazatlan - All Inclusive

Everyone (15) Couples (51) Business (1) Family (23) Friends (9)
4

one week family vacation at pueblo bonito mazatlan

Everyone

We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.

By , from Oregon USA on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dear Tanya we thank you in advance for your comments as these are very important to us and allow us to improve our operation. On behalf of the staff and management we offer an apology for any inconveniences that may have arisen during your stay and we ask you the opportunity to serve you again as you deserve. Best regards.

5

best hotel, beach, staff in mazatlan

Everyone

Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.

By on Jul 9, 2017

Review comment responded on Jul 12, 2017

Dear guest, on behalf of the staff and management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future and continue to meet your expectations, best regards.

3
Everyone

Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.

By on Jun 3, 2017

Review comment responded on Jun 27, 2017

Dear guest, on behalf of management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future, regards.

5

keep on coming back

Everyone

I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.

By on Apr 11, 2017

5

wonderful place to stay in mazatlan

Everyone

This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!

By , from Omaha Ar on Apr 3, 2017

5

great hotel, very good stay, needs upgrades.

Everyone

Great hotel needs some upgrades, overall is a an exelent experience the small bad stuuf gets out of the way very quickly, one of the best hotels on Mazatlan for the price paid, all suites have a look in to beach, needs more cabanas, more staff, and more food selections, still I love the place.

By , from Denver on Apr 1, 2017

4

i would go back!

Everyone

We had a great time! Loved the all inclusive aspect if our stay. Ate (and drank) a lot, and didn't pay any extra at checkout. Really enjoyed the poolside wait staff.

By , from Montana on Mar 2, 2017

5

fun atmosphere

Everyone

Hosted activities and music at one of the pools. If you don't like your room get another better one. We did and we're much happier in the new one.

By , from L. MN on Mar 1, 2017

5

wonderful beach, very nice hotel

Everyone

Another great vacation in Mazatlan. We enjoyed our say a lot: the beach is beautiful, nice sand and great waves, not crowded, clean pools, great restaurants, friendly staff; amazing food especially at Cilantro's.

By , from Minnesota on Dec 29, 2016

Review comment responded on Feb 18, 2017

What a wonderful comments and compliment from a well travelled guest like you. Thank you so much taking the time to leave such a nice review and we are thrilled to hear that you had a great time in Pueblo Bonito. Kind regards.

4

nice hotel. on the beach!!

Everyone

Excellent service. Hotel rooms had a humid smell. They need to be updated.

By , from california on Dec 12, 2016