Quiet and clean. Excellent food. A true relaxing vacation
I have been coming here twice a year for a long time. The beach is the best in town and the staff is amazing. Patty at the front desk and Juan, Oscar, Alfredo, Antonio, Mateo at the pool. They make me feel at home every time.
We have been going here for 12 years now and they are in the middle of a remodel. They have completed 1/2 of the rooms but they don't really seem to be ready to be open. The other side is completely closed down. The new rooms are nice, but not ready to be lived in. The beach is great. Depending on the day the waves are good for boogie boarding. Arturo will rent you some boards. The new adult pool is nice just doesn't have a lot of space to walk. The rules say no radios, but it seems like there was a lack of rules or security during our visit. We are not a fan of mariachi and it seemed like there was no way to get a way from it. People were playing it loud on the radio by the pool and on the beach there were live bands playing on the beach and even using the resorts beach chairs. We always liked watching the sun go down, but a couple nights the bands were just too loud and right next to each other playing different "music?" we had to go to our rooms. The sliding doors at least muffed the tuba. This is supposed to be the good part, so I have to mention the staff. The wait staff is great. Oscar was a great beach waiter and Bruno made me actually like sushi at one of the restaurants.
Beautiful resort. Staff is exceptionally attentive and friendly. The resort is currently under renovation, but they are handling transition very well. Food was outstanding and drinks were flowing. If renovation doesn't raise the price out of our league, we will definitely return.
The needed renovations are underway and zero inconvenience was experienced as construction is well separated from any guest areas and activities. The staff make this great place even greater. Oscar and Juan are the best.
We got upgraded to a suite witch was so nice right next to the beach we got the all inclusive however menu don’t change so aside of the alcohol don’t think it was worth it
We have been going to Mazatlan off and on for over 20 years and have always chosen to stay at the Pueblo Bonito Mazatlan. We knew that the hotel was undergoing room renovations but what we weren't told was what that meant. First, we discovered that nobody could use the second "quiet pool" so we all had to crowd around the main pool with its loud music and even louder activities. On the third day of our stay, Cilantro,the beachfront restaurant , was closed (without any notice) meaning that we now had only one choice for both breakfast and lunch. When we asked, we were told that Cilantro will be undergoing major renovations and will be closed indefinitely. Angelo's which is the only other choice for dinner is more formal, requires reservations and has only a 6 pm or 8 pm seating option. There is no longer any entertainment or theme nights as there have been in the past. We did go out to eat at other places off of the property but that is an expensive option if you are already paying for all inclusive. The renovations will not be completed until 2020. We might try it again then.
In the middle of huge 1 year long renovation Noisy Dusty Non stop
We've coming to this hotel for years, have tried others, but can't find one better. The All-inclusive service is the only way to go. The Emerald Bay sister hotel is too far away, there's nothing close by and the beach is full of rocks. The original Pueblo Bonito is a medium walk or a short taxi ride to the main downtown area, shopping and the "Malecon" being remodeled. Great breakfast, lunch snacks and dinners. Their poolside activities are great for kids of all ages. Taking a kayak out to the island is more than worth the price! Thanks Steve. All in all, I would highly recommend this hotel.
The grounds, pool, restaurants and beach were just wonderful. The staff was great at helping us out with what our needs were. Getting us a taxi to arranging a massage. Had a bit of a problem with our first room and we were change to a new one immediately, no questions. The staff was a 5 star. The sunsets were the best all but one night. Thank you for a wonderful week!!
Stayed for a week and had a great time. The staff is professional, friendly and helpful.
We are a family of four, parents + 2 kids and pretty comfortable in a studio suite. We had all inclusive package so no need to use the stove or microwave in the mini kitchen. We only use the mini refrigerator to keep our drinking water cool. Although the resort is 30 years old, it is well maintained and clean. Some minor things that can make the stay more comfortable: more hangers for 4 towels in the bathroom and more racks on the balcony for drying our swim suits and pool towels. Food and services in restaurants are pretty good. Though, the breakfast buffet at Las Palomas needs to have different varieties from one day to the other and to provide some whole fruit that we can grab one or two to go for the day. We were craving for fruit during the day and had to go out to buy them. It would be nice to have it included in our inclusive pack. Staff is helpful, the one we ran across were Jesus, Israel and Cindy. In general, we would give it a 4 out of 5 and would go again and recommend it to friends.
Been coming here for a few years now and get treated like an old friend every time I come back. Have to mention in particular the service and friendship exhibited by Juan, Antonio, Oscar, & Jesus.
Restaurant services need improvements. Some servers were not friendly and not polite at this hotel.
I have been coming to this resort/hotel for many years and find myself not wanting to go anywhere else. The staff are the best, Juan, Oscar, Antonio never leave me feeling unattended.
This hotel made you feel welcolm from the moment you set foot on the property. The staff is more like family and freinds than workers. They are always attentive and know your name whenever you see them. the food and drinks are SUPER and a great variety to choose from A must for families and plenty of activities to do during day. The beach is nice and clean makes for great walks will come back!
Located in Zona Dorada, Pueblo Bonito Mazatlan - All Inclusive is within a few miles (5 km) of popular sights such as Cerritos Beach and Mazatlan International Center. This 247-room, 4-star property welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi.
Free full breakfast is served each morning from 7:00 AM to noon. There are multiple options for onsite dining with 5 restaurants, including Angelos Gourmet Restaura, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room.
Pueblo Bonito Mazatlan - All Inclusive's 247 rooms provide safes, ironing boards, and desks. Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. In-room massages are available.
Guests staying at Pueblo Bonito Mazatlan - All Inclusive enjoy access to 2 outdoor pools, a children's pool, and a spa tub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and a meeting room.
Quiet and clean. Excellent food. A true relaxing vacation
Dear Laurey, thank you very much for your kind words about our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
Dear guest, on behalf of our staff and management at Pueblo Bonito Golf & Spa Resorts we are grateful for your review about our facilities and services. Regards.
I have been coming here twice a year for a long time. The beach is the best in town and the staff is amazing. Patty at the front desk and Juan, Oscar, Alfredo, Antonio, Mateo at the pool. They make me feel at home every time.
Dear guest, on behalf of Pueblo Bonito Golf & Spa Resorts we are grateful for your review about our services and facilities. We hope we can be part of your future vacation plans once again and to continue meeting your vacation expectations. Best regards.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we could have another opportunity to meet your expectations of those services you did not like. Best regards.
We have been going here for 12 years now and they are in the middle of a remodel. They have completed 1/2 of the rooms but they don't really seem to be ready to be open. The other side is completely closed down. The new rooms are nice, but not ready to be lived in. The beach is great. Depending on the day the waves are good for boogie boarding. Arturo will rent you some boards. The new adult pool is nice just doesn't have a lot of space to walk. The rules say no radios, but it seems like there was a lack of rules or security during our visit. We are not a fan of mariachi and it seemed like there was no way to get a way from it. People were playing it loud on the radio by the pool and on the beach there were live bands playing on the beach and even using the resorts beach chairs. We always liked watching the sun go down, but a couple nights the bands were just too loud and right next to each other playing different "music?" we had to go to our rooms. The sliding doors at least muffed the tuba. This is supposed to be the good part, so I have to mention the staff. The wait staff is great. Oscar was a great beach waiter and Bruno made me actually like sushi at one of the restaurants.
Dear DavidH, we thank you in advance for rating our resort´s services and facilities. On behalf of the staff and management in Pueblo Bonito Golf & Spa Resorts we regret any inconvenience that may have arisen during your stay due to our major renovations and we ask for the opportunity to assist you again as you deserve, we are sure we can recover your trust in our services. Best regards.
Beautiful resort. Staff is exceptionally attentive and friendly. The resort is currently under renovation, but they are handling transition very well. Food was outstanding and drinks were flowing. If renovation doesn't raise the price out of our league, we will definitely return.
Thank you very much for your preference on your recent visit to Pueblo Bonito Resort, we all celebrate yo had an excellent stay. Kind regards.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
The needed renovations are underway and zero inconvenience was experienced as construction is well separated from any guest areas and activities. The staff make this great place even greater. Oscar and Juan are the best.
Dear Seeyousoon, we thank you for taking the time to share your vacation experience through this platform. We are very happy to know that you had a pleasant stay and that our staff did everything possible to make you feel at home. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.
We got upgraded to a suite witch was so nice right next to the beach we got the all inclusive however menu don’t change so aside of the alcohol don’t think it was worth it
Dear Liset, we thank you for taking the time to share your vacation experience through this platform and with Expedia customers. We are very happy to know that you spent a pleasant stay, we hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.
Cualquier detalle estamos a sus órdenes. Saludos cordiales.