4/10 Poor
Kay
Jan 21, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very smart, first impressions are good, the room nice and the bed is huge. The jacuzzi is broken, they are still advertising it as a facility. No one contacted me to say this was the case and suggested a refund if this was not to my liking, which it wasn't. However, I did luck out as they let me use the facilities at Santa Catalina just over the road. Far superier.
I was told on Thursday there was a dance on the floor above me, I was on 7 th, dance on the sun deck 8th floor, until late on the Friday and Saturday.
I wouldn't stop anyone enjoying themselves, so I accept it, but why was I not told before arrival and offered a refund as soon as they knew. It was like a hurd of elephants stomping. Kids sitting on the stairs, people screaching loudly. Like having a full blown nightclub in your room. It seems it happens often, I was there for 6 nights, and it happened on 2 nights. The noise was deafening in my room and continued at that volume until midnight. I was told it would stop at 11 pm, so sat in the lobby until then. It continued past 23.00 and 23.30 as I had no idea when or if it would stop. i got very upset, especially knowing the next night would be even later. Goodness knows when it would end. Took my bedding to the lobby and tried to sleep there
What I bought was room to sleep in, a roof terrace and jacuzzi. 1 out of
3
Sme because the breakfast was really good with different stuff every day
The room was clean and well equipped, and the staff were lovel
Kay
Stayed 6 nights in Jan 2025