First of all double check you are booking the All Inclusive. You have a choice. Then there are different levels of All Inclusive. Some areas of the pool you jave to pay for food and it isnt part of the All Inclusive. We had to pay extra for wifi, per device!! All Inclusive should be All Inclusive and not nickle and dime you. The staff was nice. The property had a water leak that was right outside our door and was never fixed. There was aggressive annoying peddling at the chair on the beach. It got so annoying we moved. The food was too repetitive all tastwd the same. I will not stay at an ElCid again.
Very nice everyone pleasing with smiles everywhere
Tub drain didnt work. Shower also broken. Bathing horrible experience.
The service was excellent and staff were very humble and respectful, I will definitely go back.
Everything was wonderful when we were moved to a room with a king bed . The hotel is begging for an update .
Very nice family friendly hotel with great food and service.
All excellent except the food quality and the price compared to the area dining out prices in the area
This was our 2nd visit and our room was located in a place that was not a good view. We were told every day that we would be moved and we never were. Very disappointing! Lots of children running around in buffet restaurant, creates danger and chaos. Parents don’t watch them and their are no rules for them. That almost knock people down. Like that chairs around pool are being monitored! This is great! Thank you!!
I would say for the money there are better places to stay, I wanted to get a box lunches and a breakfast made to go fishing in the am and they made it a very difficult experience, and they would they wouldn't freeze my fish afterwards. There is one person that is absolutely amazing that works there, Juan Martinez goes way above and beyond his job to make sure that you get the best experience on your vacation.
It was a great experience overall. The staff was fantastic and always so helpful. I will definitely visit this hotel again next year.
From check in to check out Excelente experiance ! Great location !
All inclusive is misleading. Noisy. Waiting on elevators is annoying and i am not taking the stairs 12 stories up.
The hotel is very nice the personal needs to be a litle more polite, the beds matres litle hard the food is very good the server was a very nice and help ful it was a good experience thanks hotel cid
Last month, my husband and I took a family trip to Mazatlan for the first time. We traveled with a few family members and booked 3 separate rooms at El Cid Castilla Beach, all of them were all inclusive packages. The pricing was very reasonable and the level of service was by far the best we have gotten. The staff was very friendly and inviting from the moment we arrived, we did not have to wait to get checked in and we are able to get a room a few hours prior to regular check in time. When we arrived we were informed that they upgraded all our rooms from pool view to ocean view, great plus!!! They also offered us beverages, including alcoholic, as we were getting checked in. Our concierge Juan M. was more than willing to accommodate our requests as we did also ask to switch one of the rooms so we could all be closer. He also worked with us in allowing a later check out time so we could take better advantage of our stay. The food was excellent, the rooms were clean and maintained daily, and the amenities as well as entertainment made our stay more pleasant. We will definitely be staying there again on our next trip to Mazatlan!
I have stayed at many places (hotels & apartments) in Mazatlan and this is by far the cleanest, most modern place yet. I don't see how it can get any better, it has location, security, shops, restaurants, pools, but the cleanliness is what I appreciated the most..... spotless!!
The Hotel was centrally located near beaches and activities, the room had an ocean view, the food was not great but the room was clean and we were happy during our stay
We loved the country tour, the guide was informative, the food fantastic, and the cost was extremely reasonable. If I went again, we would stay at the same place, it was that much fun.
Located in Zona Dorada, El Cid Castilla Beach Hotel is within a few miles (5 km) of popular sights such as Playa Norte and Mazatlan Aquarium. This 500-room, 3.5-star resort has 4 restaurants along with conveniences like an outdoor pool and a fitness center.
There are multiple options for onsite dining with 4 restaurants, including LA ALHAMBRA RESTAURANT, which specializes in international cuisine and serves breakfast and lunch, and EL ALCAZAR with pleasing ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
The 500 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are other standard amenities.
El Cid Castilla Beach Hotel features an outdoor pool, a children's pool, and a fitness center. Parking is MXN 50 per day (MXN 50 per day for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the hotel to the airport (available 24 hours) for MXN 320 per person one-way. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this beach resort include WiFi in public areas, a business center, and a free kid's club.
First of all double check you are booking the All Inclusive. You have a choice. Then there are different levels of All Inclusive. Some areas of the pool you jave to pay for food and it isnt part of the All Inclusive. We had to pay extra for wifi, per device!! All Inclusive should be All Inclusive and not nickle and dime you. The staff was nice. The property had a water leak that was right outside our door and was never fixed. There was aggressive annoying peddling at the chair on the beach. It got so annoying we moved. The food was too repetitive all tastwd the same. I will not stay at an ElCid again.
Dear Guest, First of all, we would like to thank you for sharing your review regarding your recent stay at el Cid Castilla. We are sorry to hear that our all-inclusive did not meet your expectations. We do have both different packages that adecuate to the different needs of our guests. Please be assured that we will take corrective actions regarding the issues you have mentioned with the departments involved. We hope you can give us a second chance to attend you. Sincerely, Mark Covarrubias Mckay General Manager
Very nice everyone pleasing with smiles everywhere
Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Castilla. We are glad to hear that you had such a great time. We will be waiting for your return soon. Sincerely, Mark Covarrubias Mckay General Manager
Tub drain didnt work. Shower also broken. Bathing horrible experience.
Dear Guest, Thank you very much for contacting us through this means. Please be assured that we will follow up all your comments with the departments involved and we would take corrective actions regarding this issues. We hope you can give us a second chance to attend you. Best Regards, Mark Covarrubias Mckay General Manager
Estimado Huésped, Primeramente, le agradecemos el habernos elegido para pasar sus recientes vacaciones en este hermoso puerto. Lamentamos mucho escuchar que sus expectativas no fueron del todo cumplidas; sin embargo nos gustaría poder obtener mas detalles al respecto para dar el debido seguimiento. Agradeceremos mucho los comparta con nosotros. Atentamente, Mark Covarrubias Mckay Gerente General
Estimado Huésped, Queremos darle las gracias por haberse tomado el tiempo de calificar nuestros servicios por este medio. Nos sentimos muy felices de saber que se cumplieron con sus expectativas. Esperamos su pronto regreso al puerto de Mazatlán, para darle la bienvenida. Saludos Cordiales, Mark Covarrubias Mckay Gerente General
The service was excellent and staff were very humble and respectful, I will definitely go back.
Dear Guest, Thank you very much for sharing your excellent service regarding your recent stay at el Cid Castilla. Please be assured that all the staff will get a recognition for their great work. We hope to continue being your choice. Best Regards,
Everything was wonderful when we were moved to a room with a king bed . The hotel is begging for an update .
Dear Guest, Thanks for have taking the time to share your comments through this platform. We are glad to hear that you had a great time at the facilities. We will be waiting your return soon. Sincerely,
Very nice family friendly hotel with great food and service.
Dear Maria, Thank you very much for sharing your nice review with us regarding your recent vacation at el Cid Castilla in Mazatlán. We are glad to hear that you had a good time in our facilities. We will be waiting your return soon. Sincerely,
All excellent except the food quality and the price compared to the area dining out prices in the area
Dear William, Thank you for taking the time to share your feedback through Expedia. It is good to hear that all our services were to your liking, including the quality of the food. On the other hand, we regret that our prices have not been adapted to your needs. We assure you that the topics will be retaken with the steering committee. We hope to continue being your choice. Best regards,
Estimado Huésped, Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por medio de expedia. Estamos felices de saber que su experiencia ha sido buena durante su estancia con nosotros. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos Cordiales, Mark Covarrubias Mckay Gerente General