El Cid Castilla Beach Hotel
3.5 out of 5.0
3.8
out of 5
Average Guest Review
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Recent guest reviews
The hotel is very nice the personal needs to be a litle more polite, the beds matres litle hard the food is very good the server was a very nice and help ful it was a good experience thanks hotel cid
Last month, my husband and I took a family trip to Mazatlan for the first time. We traveled with a few family members and booked 3 separate rooms at El Cid Castilla Beach, all of them were all inclusive packages. The pricing was very reasonable and the level of service was by far the best we have gotten. The staff was very friendly and inviting from the moment we arrived, we did not have to wait to get checked in and we are able to get a room a few hours prior to regular check in time. When we arrived we were informed that they upgraded all our rooms from pool view to ocean view, great plus!!! They also offered us beverages, including alcoholic, as we were getting checked in. Our concierge Juan M. was more than willing to accommodate our requests as we did also ask to switch one of the rooms so we could all be closer. He also worked with us in allowing a later check out time so we could take better advantage of our stay. The food was excellent, the rooms were clean and maintained daily, and the amenities as well as entertainment made our stay more pleasant. We will definitely be staying there again on our next trip to Mazatlan!
I have stayed at many places (hotels & apartments) in Mazatlan and this is by far the cleanest, most modern place yet. I don't see how it can get any better, it has location, security, shops, restaurants, pools, but the cleanliness is what I appreciated the most..... spotless!!
The Hotel was centrally located near beaches and activities, the room had an ocean view, the food was not great but the room was clean and we were happy during our stay
We loved the country tour, the guide was informative, the food fantastic, and the cost was extremely reasonable. If I went again, we would stay at the same place, it was that much fun.
Awesome vacation, service was wonderful, location great, only one problem our rooms smelled musty.
Swimming pools are great! Staff is ok, hotel clean, but a little old
My stay got off to a bad start after waiting in line for 45 minutes to check-in only to be told I had to check in somewhere else! The main front desk was understaffed but for some reason there were 3 guys standing around behind the desk doing nothing and when asked said they couldn't help. Then went to "Club Elite" to check in for my reservation and had to sign for a tv remote, lock for the safe, towel card, some form promising i wouldn't bring food into the room, and then one tried to explain the all-inclusive--no, no don't go to this restaurant, can't use it at this one. I asked about coffee in the room, no you have to pay for that, no free water, oh and internet is $100 pesos per day and you have to pay in advance. I don't believe they know what all-inclusive means. Got down to the pool next to my room and was told I could only get food at the other pool. I ordered a drink and the guy says "sorry we close at 6 but it was 10 minutes before 6. So I had to walk to the lobby and get a watered down drink there, the bar drinks were awful, there was very little alcohol. The food was pretty bad except for the breakfast buffet which had lots of fresh fruit and an omelet bar.Not sure what the appeal of this place is, to me it seemed tacky and seedy but I suppose it's cheap. The beach scene was very annoying with a parade of vendors hawking their stuff and invading your space. There is a roped off area that meant nothing as the vendors would shove their jewelry and stuff very close. I dozed off only to be awakened by a guy holding the reins of 2 horses and yelling "Lady you want to ride on the beach!" Ugh..... The best thing about this tacky rundown hotel was the oceanfront rooms, wonderful. I could hear the crashing waves all night. The room soundproofing was pretty good, I never heard my neighbors and on one side I had a family with at least 8 people in the room. I would likely never return to this resort.
Check in was flawless. Took only about 15 mn. Marisela Moran and her crew at the "Club Elite" had everything ready and were very helpful. I did have a problem with the room safe. Gave them a call and within 5 minutes a tech was knocking on the door, and he had the safe opened in no time. The hotel is HUGE and my daughter really liked the huge pool. Special thanks to our poolside waiter Ramon. Made sure we had plenty to drink and everything he recommended on the menu was excellent. Can't really say much about the many restuarantes that are in the hotel, because we chose to eat out on the town. Best shrimp in the world ! We did enjoy the breakfast buffet. Eggs cooked the way you want them, omelets al gusto . Would I stay here again. Si Si Si ! The rooms were clean, everyone was truly very friendly. Planning on returning in February.
Overall good with lots of dining choices and good food. Hotel and pools were nice. Beach surf was fairly rough and not swimmable. Walks on the sand were nice though. Great value for the warm season.
The hotel is pretty old and in need of some renovations. The ice machine on our floor was constantly empty and we had to call every day for ice. The staff was very helpful and courteous. The bright spot was one of the employees at the Lobby Bar, Leticia. She was excellent and provided great service; always with a smile.
Awesome and beautiful hotel, the pool is amazing and the room service is like no other, even when i was in the room for a large part of the day i would leave for an hour or two and return to a clean room, it is like they knew when i was stepping out. great experince.
The Staff was very good overall . The food a is above average but so is the Price . I am glad I did not do the all Inclusive plan . If You do the all inclusive plan You miss on Mazatlan . I liked the food at El Cid but and his is a big But .. Try La Casa Country or Panchoe's cafe . Both Highly recommended by Me . On the flight down and back a couple I had met paid for the Priority Seats . Big Mistake and a waste of Money . .. They flew down when I did and Not once did US Airways Call out for them to board with the First class Passenger''s ? What a waste of Money
CONS: I went to the cid for a week long work conference. So even though I would have liked to not work at all, I did. I decided to pay the $25 USD for the use of wireless internet (only for one mobile device) and it was awful. It did not work in the hotel room or even in the lobby at any time during the day. The conference rooms were all out of date and amenities in them were almost nonexistant. Several of the rooms smelled like mildew. Activities: I wanted to spend some time at the beach doing fun stuff. There were often not enough boogie boards or kayaks to accommadate the many people that surely want to use them. For the activites the hotel charges for, go 50 feet down the beach and get them cheaper. The hotel offers the island tours for about $50 non-negotiable. If you go out on the beach you can get that from the guy selling it next to the hotel, for around 2 for $50. Also, beware of the people pushing for time share sales. The food: There were plenty of locations at the resort open all day long, but they all basically the same food. If you don't mind not having authentic mexican food or really any food that tastes like anything, then you might like the food. However, with so many choices, one would think they could mix it up a little. Even the "sushi" and "Italian" food was very bland. Location: Since this was a work trip, it was paid for, but I can definitely say that if I had paid for the all-inclusive option myself, I would've been mad. The hotel is not close to the bulk of Mazatlan's shops or food, so going out for every meal was hardly an option. So your choices are either pay all inclusive and eat pretty bad food or pay ridiculous prices for every meal The price for the worst, most crowded, breakfast buffet was about $20 USD/person and went up for lunch and dinner. Pros: The rooms were clean, the hotel seemed to be very safe, the staff was friendly and helpful, they happily refunded the money for the internet that didn't work. the staff spoke either surprisingly good english or good enough to get by. The service at the resturants and on the beach was awesome. The constant flow of drinks was fun. Overall, for some, the service and views might make up for the food, activities, and internet.
Our stay at El Cid was very comfortable and relaxing. Our room was on the third floor which was the worst part about our stay especially since the elevator and restaurants are on the other end of the building. I have M.S. but I am still quite mobile but the steps leading to the pool area have no hand rails. The food on the buffet was average. I was expecting and hoping for Mexican food but it seemed like they served mostly northern food. The staff at El Cid went out of their way to help us have a great vacation. I would definitely stay here again. The beach vendors are sometimes annoying but overall they are very friendly.
We have stayed at el cid for several years. (8 plus)For several years we went all inclusive and were disappointed in the service. This year we went non inclusive and had friends that were all inclusive. The waiters would serve me strong drinks with fruit garnish and my friends would get watered down drinks only when I ordered. The waiters would forget to bring back change even though I would tip them every time they would. The waters would avoid them as much as they could and would not bring their drinks when I would get mine! The restaurants were all over priced as well as caned beverages and drinks. It was a nice place to stay for us because we do eat at the many nice restaurants and the local food was great. The management needs to take charge of the service! There were many all inclusive people complaining about the service!!!!
We booked Ocean front King size,in Sept,we rang and confirmed long distance in December,we got there in Feb when The Festival season was on and Guess what,"No Ocean Front King but we can Give you...." When Objected to ,the inevitable ,who did you speak to,we will try tomorrow ,do You a Special Favour... Tomorrow ,we open at 8,at 11 she is at lunch at 4pm ,Oh Ive had no success...when anger and a demand for the Manage became a tact,the room suddenly appeared. Why does one have to Queue Every Morning 8am to get a Booking for dining ala carte..why note do it on line? There is TOO MUCH NOISE here at the Pool,at the Foyer and everywhere...not All of us enjoy uninterrupted Music of any nature. The Tennis Courts are empty,the golf course ,well ..play alone..I went for both ,I had one game of golf. Why do you need Caddies,why can you not take your push cart and clubs,why do...yes we know "must make the buck",it will kill the goose eventually as the season traveller hears more and want value for money..would I go again and recommend this place.."Do I sound like I will?" Why do
We had a great time just relaxing in the sun. The food was good and the service even better the staff was friendly and always trying to do what they could for you. My only complaint would be the vendors on the beach were pest.Over all a very nice hotel and we had a lot of fun.
The pools were spectacular. We loved the value of the resort. Awesome foods especially at El Patio. Very glad we went all inclusive. It was the perfect family getaway. We traveled with our 5 year old and 18 month old.
I have stayed at El Cid Castiila many times. The service at El Cid Castilla meet all my needs. I always buy the all inclusive package and is recommended. It takes the guess work on how much every meal cost. Bar service included. I would l like to thank the Girls at Club Elite Mariela, Nidia, Stephanie, and Karla for the excellent service. They have always have been helpful during my stay at El Cid Castilla. I also would like to say the Castilla bar staff Bony, Letecia, and Lupita for their great service. Rooms at Castilla are always clean and food is good when you buy the all inclusive package. Save money and buy the all inclusive package. Location is one of the best qualities of El Cid. Short distance from key locations in Mazatlán.
Hotel highlights
- Free valet and self parking
- Onsite dining
- Outdoor pool
- Fitness center
Located in Zona Dorada, El Cid Castilla Beach Hotel is within a mile (2 km) of sights such as Punta Camaron Beach and Sea Shell City Museum. This 500-room, 3.5-star resort has conveniences like an outdoor pool, free valet parking, and a fitness center. On the beach, the resort is also close to El Cid Country Club Golf Course and La Gran Plaza Mall.
Dining
There are ample dining options with 4 onsite restaurants, including LA ALHAMBRA RESTAURANT, which specializes in international cuisine and serves breakfast and lunch, and EL ALCAZAR with pleasing ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Rooms
The 500 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find satellite TV and stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Property features
El Cid Castilla Beach Hotel features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for MXN 240 per person one-way. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this beach resort include WiFi in public areas, 13 meeting rooms, and a business center.
Guest reviews for El Cid Castilla Beach Hotel
really good family vacations
Families
The hotel is very nice the personal needs to be a litle more polite, the beds matres litle hard the food is very good the server was a very nice and help ful it was a good experience thanks hotel cid
best customer service!!
Families
Last month, my husband and I took a family trip to Mazatlan for the first time. We traveled with a few family members and booked 3 separate rooms at El Cid Castilla Beach, all of them were all inclusive packages. The pricing was very reasonable and the level of service was by far the best we have gotten. The staff was very friendly and inviting from the moment we arrived, we did not have to wait to get checked in and we are able to get a room a few hours prior to regular check in time. When we arrived we were informed that they upgraded all our rooms from pool view to ocean view, great plus!!! They also offered us beverages, including alcoholic, as we were getting checked in. Our concierge Juan M. was more than willing to accommodate our requests as we did also ask to switch one of the rooms so we could all be closer. He also worked with us in allowing a later check out time so we could take better advantage of our stay. The food was excellent, the rooms were clean and maintained daily, and the amenities as well as entertainment made our stay more pleasant. We will definitely be staying there again on our next trip to Mazatlan!
couple vacation
Couples
I have stayed at many places (hotels & apartments) in Mazatlan and this is by far the cleanest, most modern place yet. I don't see how it can get any better, it has location, security, shops, restaurants, pools, but the cleanliness is what I appreciated the most..... spotless!!
great business trip
BusinessTravelers
The Hotel was centrally located near beaches and activities, the room had an ocean view, the food was not great but the room was clean and we were happy during our stay
exceeded our expectations
Couples
We loved the country tour, the guide was informative, the food fantastic, and the cost was extremely reasonable. If I went again, we would stay at the same place, it was that much fun.
awesome family trip!!
Families
Awesome vacation, service was wonderful, location great, only one problem our rooms smelled musty.
good vacation!
GetawayWithFriends
Swimming pools are great! Staff is ok, hotel clean, but a little old
annoying all-inclusive, old room but nice views
BusinessTravelers
My stay got off to a bad start after waiting in line for 45 minutes to check-in only to be told I had to check in somewhere else! The main front desk was understaffed but for some reason there were 3 guys standing around behind the desk doing nothing and when asked said they couldn't help. Then went to "Club Elite" to check in for my reservation and had to sign for a tv remote, lock for the safe, towel card, some form promising i wouldn't bring food into the room, and then one tried to explain the all-inclusive--no, no don't go to this restaurant, can't use it at this one. I asked about coffee in the room, no you have to pay for that, no free water, oh and internet is $100 pesos per day and you have to pay in advance. I don't believe they know what all-inclusive means. Got down to the pool next to my room and was told I could only get food at the other pool. I ordered a drink and the guy says "sorry we close at 6 but it was 10 minutes before 6. So I had to walk to the lobby and get a watered down drink there, the bar drinks were awful, there was very little alcohol. The food was pretty bad except for the breakfast buffet which had lots of fresh fruit and an omelet bar.Not sure what the appeal of this place is, to me it seemed tacky and seedy but I suppose it's cheap. The beach scene was very annoying with a parade of vendors hawking their stuff and invading your space. There is a roped off area that meant nothing as the vendors would shove their jewelry and stuff very close. I dozed off only to be awakened by a guy holding the reins of 2 horses and yelling "Lady you want to ride on the beach!" Ugh..... The best thing about this tacky rundown hotel was the oceanfront rooms, wonderful. I could hear the crashing waves all night. The room soundproofing was pretty good, I never heard my neighbors and on one side I had a family with at least 8 people in the room. I would likely never return to this resort.
i'll be back !
Families
Check in was flawless. Took only about 15 mn. Marisela Moran and her crew at the "Club Elite" had everything ready and were very helpful. I did have a problem with the room safe. Gave them a call and within 5 minutes a tech was knocking on the door, and he had the safe opened in no time. The hotel is HUGE and my daughter really liked the huge pool. Special thanks to our poolside waiter Ramon. Made sure we had plenty to drink and everything he recommended on the menu was excellent. Can't really say much about the many restuarantes that are in the hotel, because we chose to eat out on the town. Best shrimp in the world ! We did enjoy the breakfast buffet. Eggs cooked the way you want them, omelets al gusto . Would I stay here again. Si Si Si ! The rooms were clean, everyone was truly very friendly. Planning on returning in February.
family trip
Families
Overall good with lots of dining choices and good food. Hotel and pools were nice. Beach surf was fairly rough and not swimmable. Walks on the sand were nice though. Great value for the warm season.
