Hotel and staff were fairly good; the drinks were bottom shelf licor specially the tequila which is what I prefer. Beer was warm and the mixed drinks did not have much liquor. I did enjoy the food but if you want a particular drink I suggest you bring your own liquor and avoid being disappointed. Bartenders were friendly and hard at work but they can only do so much with cheap liquor.
Great customer service
VERY CLEAN and well maintained. All of the staff were very friendly and very helpful ! Very covid conscious ! All staff masked, gloved, and with protective eyewear. A little hard to understand at times, but always felt secure. A special thanks to Ramon our poolside waiter. The BEST ! Also thanks to the caddie master at the golf course Sergio. Very helpful, and what a character. I would definitely stay there again !
Great service and great atmosphere an very clean.. price is worth it
First of all double check you are booking the All Inclusive. You have a choice. Then there are different levels of All Inclusive. Some areas of the pool you jave to pay for food and it isnt part of the All Inclusive. We had to pay extra for wifi, per device!! All Inclusive should be All Inclusive and not nickle and dime you. The staff was nice. The property had a water leak that was right outside our door and was never fixed. There was aggressive annoying peddling at the chair on the beach. It got so annoying we moved. The food was too repetitive all tastwd the same. I will not stay at an ElCid again.
Very nice everyone pleasing with smiles everywhere
Tub drain didnt work. Shower also broken. Bathing horrible experience.
The service was excellent and staff were very humble and respectful, I will definitely go back.
Everything was wonderful when we were moved to a room with a king bed . The hotel is begging for an update .
Very nice family friendly hotel with great food and service.
All excellent except the food quality and the price compared to the area dining out prices in the area
This was our 2nd visit and our room was located in a place that was not a good view. We were told every day that we would be moved and we never were. Very disappointing! Lots of children running around in buffet restaurant, creates danger and chaos. Parents don’t watch them and their are no rules for them. That almost knock people down. Like that chairs around pool are being monitored! This is great! Thank you!!
I would say for the money there are better places to stay, I wanted to get a box lunches and a breakfast made to go fishing in the am and they made it a very difficult experience, and they would they wouldn't freeze my fish afterwards. There is one person that is absolutely amazing that works there, Juan Martinez goes way above and beyond his job to make sure that you get the best experience on your vacation.
It was a great experience overall. The staff was fantastic and always so helpful. I will definitely visit this hotel again next year.
Located in Zona Dorada, El Cid Castilla Beach Hotel is a leisurely stroll from sights such as Playa Brujas and Punta Camaron Beach. This 500-room, 3.5-star resort has 4 restaurants along with conveniences like a full-service spa and an outdoor pool.
There are multiple options for onsite dining with 4 restaurants, including LA ALHAMBRA RESTAURANT, which specializes in international cuisine and serves breakfast and lunch, and EL ALCAZAR with pleasing ocean views. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and coffee makers are also available.
Guests of El Cid Castilla Beach Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is MXN 50 per day (MXN 50 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MXN 320 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this beach resort include a gym, WiFi in public areas, and meeting rooms.
Hotel and staff were fairly good; the drinks were bottom shelf licor specially the tequila which is what I prefer. Beer was warm and the mixed drinks did not have much liquor. I did enjoy the food but if you want a particular drink I suggest you bring your own liquor and avoid being disappointed. Bartenders were friendly and hard at work but they can only do so much with cheap liquor.
Estimada Patricia,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios.Lamentamos ver que no se cumplieron con todas las expectativas, nos gustaría poder obtener más detalles al respecto.Esperamos nos pueda dar la oportunidad de atenderle en otra ocasión.Atentamente,El Cid Resorts.
Dear John,Thank you so much for taking the time to share your score regarding your experience at el Cid.We are glad to know that overall you had a good time.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts.
Great customer service
Dear Mrs. Alejandra, Thank you so much for taking the time to share your review regarding your recent stay at el Cid Castilla. We are so glad and hope to give you a second welcome back. Best Regards, El Cid Resorts.
VERY CLEAN and well maintained. All of the staff were very friendly and very helpful ! Very covid conscious ! All staff masked, gloved, and with protective eyewear. A little hard to understand at times, but always felt secure. A special thanks to Ramon our poolside waiter. The BEST ! Also thanks to the caddie master at the golf course Sergio. Very helpful, and what a character. I would definitely stay there again !
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid. We are glad to hear that all the staff was kind and helpful to your needs. We will be waiting for your return soon. Best Regards, El Cid Resorts.
Great service and great atmosphere an very clean.. price is worth it
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Castilla. We are so glad to hear that you enjoyed your visit. We will be waiting for your return soon. Best Regards, El Cid Resorts.
Estimado Huésped, Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por medio de expedia. Estamos felices de saber que su experiencia ha sido buena durante su estancia con nosotros. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos Cordiales, Mark Covarrubias Mckay Gerente General
First of all double check you are booking the All Inclusive. You have a choice. Then there are different levels of All Inclusive. Some areas of the pool you jave to pay for food and it isnt part of the All Inclusive. We had to pay extra for wifi, per device!! All Inclusive should be All Inclusive and not nickle and dime you. The staff was nice. The property had a water leak that was right outside our door and was never fixed. There was aggressive annoying peddling at the chair on the beach. It got so annoying we moved. The food was too repetitive all tastwd the same. I will not stay at an ElCid again.
Dear Guest, First of all, we would like to thank you for sharing your review regarding your recent stay at el Cid Castilla. We are sorry to hear that our all-inclusive did not meet your expectations. We do have both different packages that adecuate to the different needs of our guests. Please be assured that we will take corrective actions regarding the issues you have mentioned with the departments involved. We hope you can give us a second chance to attend you. Sincerely, Mark Covarrubias Mckay General Manager
Very nice everyone pleasing with smiles everywhere
Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Castilla. We are glad to hear that you had such a great time. We will be waiting for your return soon. Sincerely, Mark Covarrubias Mckay General Manager
Dear Eduardo,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are glad to know that overall you had a good time, please be assured that we are taking care of the issues mentioned with the staff.We hope you can give us another chance.Sincerely,El Cid Resorts.