The Palms Resort of Mazatlan

3.0 star property
Beachfront, with outdoor pool

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
On the beach, beach volleyball
Property entrance
Suite, Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Cerritos Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

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Room options

Suite, Ocean View

  • 7190 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Superior Room, 1 Queen Bed, City View

  • 38 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 Queen Bed, Ocean View

  • 38 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Mazatlán

Located in Zona Dorada within 2 miles (3 km) of The Mazatlan Malecón, The Palms Resort of Mazatlan is within a few miles (5 km) of other popular sights such as Playa Norte. This 189-room resort welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • The Mazatlan Malecón - 4 min drive - 2.0 miles
  • Cerritos Beach - 4 min drive - 1.7 miles
  • Witches Beach - 6 min drive - 2.4 miles
  • Mazatlan International Center - 7 min drive - 3.6 miles
  • Mazatlán Aquarium - 9 min drive - 3.6 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Villa Italia - ‬7 min walk
  • ‪Mané - ‬5 min walk
  • ‪Bar el LOBY - ‬6 min walk

About this property

The Palms Resort of Mazatlan

Beachfront, with outdoor pool
At The Palms Resort of Mazatlan, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. A stay here includes free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach resort include meeting rooms, a conference center, and a terrace.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and safes are also available.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,973 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MXN 400.00 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Is a free cancellation option available at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see around The Palms Resort of Mazatlan?

This resort is situated in Zona Dorada within a short 12-minute walk of Playa Brujas and also 13 minutes on foot from Islands and Protected Areas of the Gulf of California. You'll also find The Mazatlan Malecón and Mazatlán Aquarium within a short drive.

Is parking available on site at The Palms Resort of Mazatlan?

Yes, uncovered valet parking is offered for free at the resort. Accessible parking and free RV/bus/truck parking are also available for guests.

Is there a spa at The Palms Resort of Mazatlan?

Spa services at the resort include massages.

Does The Palms Resort of Mazatlan feature a casino?

No, The Palms Resort of Mazatlan doesn't have a casino.

Is there an indoor pool at The Palms Resort of Mazatlan?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

Is The Palms Resort of Mazatlan good for couples?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a beachfront restaurant.

Does The Palms Resort of Mazatlan have a hot tub?

No, there isn't a spa tub at this resort.

Does The Palms Resort of Mazatlan have a restaurant with a breakfast menu?

Yes, The Palms Resort of Mazatlan serves a cooked-to-order breakfast for a surcharge each morning at Restaurant Panama.

Does The Palms Resort of Mazatlan allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Palms Resort of Mazatlan.

Does The Palms Resort of Mazatlan have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to The Palms Resort of Mazatlan?

The closest major airport to The Palms Resort of Mazatlan is General Rafael Buelna Intl. Airport (MZT), which is 15.8 mi away (32 minutes by car).

Are there rooms with balconies that I can book at The Palms Resort of Mazatlan?

No, at The Palms Resort of Mazatlan, there aren't any guestrooms that list a balcony.

Does The Palms Resort of Mazatlan have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Palms Resort of Mazatlan.

The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews
Rating 8 - Good. 258 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice clean hotel in a quiet location. Having the Panama restaurant in the lobby is an added plus.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Amenities, property conditions & facilities
Ocean view balcony was very relaxing
Stayed 7 nights in Mar 2025

10/10 Excellent

Leslie

Stayed 4 nights in Mar 2025

4/10 Poor

Silvia

Traveled with partner
Very disappointed with the room, first thing I see when I walk in the room is a cockroach on the wall and to top it off every time I flushed the toilet there was a poodle of water on the floor, food at the restaurant and service were ok.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Only one area that could be better was that when we were at the pool we had to go and find someone to order drinks and food. I know first world problems but we really just wanted to tip your waiters and talk to them. The rooms were spotless and the grounds were well kept.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was always kept up with cleanliness. Very nice pool. House keeping is great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JOAQUIN

Stayed 5 nights in Jan 2025

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellente hotel, lo unico que no me gusto es que a las 7:30 de la mañana la bocinas con musica de la alberca ya estaba prendidos. A sea hora de la mañana me hubiera gustado descansar un poco mas
Stayed 2 nights in Dec 2024

6/10 Okay

kurtis delray

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, staff is wonderful. Beds are horrible and extremely hard. Other than that great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with Panamá attached to it.
Stayed 7 nights in Dec 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything.
Stayed 1 night in Dec 2024

6/10 Okay

Miguel

Traveled with family
Liked: Amenities
The music at 3 am from the other hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Amenities
Our first night, room was on 1st floor our view:the parking lot. Very noisy, beds, pillows not comfy. TV was tiny. Only one hand towel for 2 guests. No sheet under the comforter. It was the comforter and then sheet on top. Second night: We upgraded room to a 4th floor and ocean view. The room was remodeled. Very nice! furniture and bed and pillows very comfy. No fridge though.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool!
Stayed 7 nights in Nov 2024

8/10 Good

Jeffry

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Traveled with partner
We like that it’s not down town. Great pool
Stayed 2 nights in Oct 2024

4/10 Poor

Kenneth Dean

Traveled with group

no hot water,

no hot water in room, friend got bug bites from bed. AC leaked water in the room.
Stayed 5 nights in Oct 2024

8/10 Good

Armando, Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pull is great! The view to the ocean is unique.
Stayed 7 nights in Oct 2024

10/10 Excellent

perla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel I'll took it again
Stayed 5 nights in Oct 2024

6/10 Okay

Rudy, Albuquerque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, but the beach is to rocky and you can't swim
Stayed 5 nights in Sep 2024

10/10 Excellent

Melanie, el centro

Stayed 3 nights in Aug 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good. Room was clean. I didn’t like that there wasn’t a sheet to cover yourself. Beds need to have a mattress sheet and a second sheet to cover up ones body not a covet. No facial towels, only one hand towel. We were two people…
Stayed 1 night in Sep 2024

10/10 Excellent

JOSE LUIS, DALLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view is amazing
Stayed 4 nights in Sep 2024