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Recent guest reviews

The room was not clean, beds were not changed prior our check in and we check in around 8 pm so you should expect that there was reasonable time to clean then room prior to the arrival of the other guest, the toilet was full of small roaches. One thing I would say I that there are plenty of amenities in the hotel to enjoy, but it look that they are currently paying more attention to the lobby and amenities that are close to the lobby (casino, restaurant) than the attention to the room where the guest spend most of their stays.

Muy lindo!

Todo estaba bueno

Hey!

I like it!

Excellent

Price was ok

Excellent service provide by the staff

Super accesible. Confortable Rooms. Having the casino on site was great

Excellent customer service, location and cleanliness.

Enjoy our stay, the location is well maintained and the staff was friendly.

Very clean

Good location, near a lot of places to eat. Good breakfast and great staff.

Very nice, kids friendly, near every thing

My family truly enjoyed the breakfast. The attendants were nice and helpful, and the food was delicious. We also liked the pool, and it was easy to make the reservations with the front desk.

Is ok

It was in a good location and the staff was pleasant.

This booking was accidental, the hotel never answered the phone so we could cancel it. They finally answered after the booking and told us that we never had called so we had to pay for a place we never stayed at

2701 Highway #2 Hostos Avenue Mayaguez

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Located 3 mi (4.8 km) from University of Puerto Rico Mayaguez Campus, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel is within a 15-minute drive of other popular attractions like Mayaguez Zoo. This 3.5-star hotel has 141 guestrooms and offers a casino, an outdoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include iPod docks, refrigerators, and coffee makers.


Property features

Guests of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel enjoy a casino, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a gym, free WiFi in public areas, and conference space.

Room options

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible (Sunset View)

1 Queen Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Everyone (19) Couples (6) Family (19)
2
Family with small children

The room was not clean, beds were not changed prior our check in and we check in around 8 pm so you should expect that there was reasonable time to clean then room prior to the arrival of the other guest, the toilet was full of small roaches. One thing I would say I that there are plenty of amenities in the hotel to enjoy, but it look that they are currently paying more attention to the lobby and amenities that are close to the lobby (casino, restaurant) than the attention to the room where the guest spend most of their stays.

By on Jun 28, 2022

Review comment responded on Jun 29, 2022

Dear Jose, Thank you for choosing Holiday Inn Mayaguez and for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, I will share your comments with our team in order to provide a better experience in the future. We look forward to your next visit.

5
Partner Couples

Muy lindo!

By on Jun 21, 2022

Review comment responded on Jun 29, 2022

Estimada Vanesa, Muchas gracias por hospedarse con nosotros. Apreciemos muchísimo sus comentario y esperamos por su próxima visita.

5
Family

Todo estaba bueno

By on Apr 18, 2022

Review comment responded on Apr 18, 2022

Estimado Juan, Muchísimas gracias por haberse hospedado con nosotros recientemente. Nos alegra mucho saber que todo estuvo bueno durante su visita y esperamos volverlo a ver pronto.

5
Family

Hey!

By on Apr 13, 2022

Review comment responded on Apr 18, 2022

Dear Liza, Thank you so much for staying with us. We appreciate your feedback and hope to see you back again soon.

5
Everyone

I like it!

By on Apr 13, 2022

Review comment responded on Apr 14, 2022

Dear Brenda Liz, It was a pleasure to have you staying with us and to serve you. We are very happy to hear that you liked it and we look forward to see you back again soon.

5
Partner Couples

Excellent

By on Feb 22, 2022

Review comment responded on Feb 22, 2022

Dear Vanesa, Thank you for staying with us and for providing comments about you experience at our hotel. We are very happy to hear that your stay was excellent and we hope to see you back again soon.

4
Everyone

By on Feb 16, 2022

5
Partner Couples

Price was ok

By on Feb 6, 2022

Review comment responded on Feb 7, 2022

Dear Luis, Thanks for staying with us, we are very grateful for your feedback and hope to see you back again soon.

5
Family

Excellent service provide by the staff

By on Jan 3, 2022

Review comment responded on Jan 11, 2022

Dear Nancy, Thank you for staying with us and for taking the time to provide feedback about your experience at our hotel. We are very happy to hear that you liked our service, your feedback is very appreciated and we look forward to your next visit.

5
Everyone

By , from Caguas on Jan 2, 2022

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

2701 Highway #2 Hostos Avenue, Mayaguez, 00680
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