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Recent guest reviews

Very quiet area and cheap.

The rooms and the hotel needs to be remodeled and redecorated , didn’t have water heater and the activity room was very low quality

Excellent front desk service. But very small bathroom, poor cleanliness, smelled like dog excrement from outside to the room. Room it’s not worth what it costs.

Nothing

The place is horrible. No front desk after 10:00pm. Staff is not helpful.

Pictures are deceiving. Rooms are outdated and dirty. I had Roaches in my room, pool was disgusting, NO HOT WATER, found hair on my bed sheets. Staff ignored my sisters request to have her toilet unclogged (she also stood here for our family vacation). Stood there 3 nights and first 2 nights she couldn’t use her toilet.

I will

Rooms had no fridge, tissues, face towel one day. TV was not working one of two nights. Access to beach closed.

1-The entrance was like going to a school or summer camp. 2-The bed was rock hard. 3-The pool looked like a swamp. 4-There was a mosquito infestation. 5-The bar and restaurant never opened and we did not receive our guest cocktails. 6-The alleged private beach is a lie because it was very far from the place. 7-The TV had only 3 visible channels. 8- The bathroom was very small and the shower drain was clogged. The hotel staff was horrible. The hotel surroundings were very poor. No Wifi in the room, even though it was offered in the booking. No menu card, no phone, no room service. Dont waste your time and money on this place.

No hot water on the 3rd day. No restaurant available

We had to stay here for less than 24 hours, due to our flight being cancelled-and thank God for that. Don’t be deceived by the photos. The pool was green & under mantenance. The rooms were so outdated & not comfortable. They have TVs from the 80s/90s, with only 5 channels that work. I understand that placing are undergoing construction but they really shouldn’t have guests until all the kinks are ironed out. Lastly, the beach the staff suggested was down a long scary dirt road w/ garbage everywhere. Very disappointed:-(

Old hotel, bad condition, overpriced for what it is.

Un Lugar Tranquilo, limpio y centrico

Excelente servicio y atencion bien familiar

Me gusto el ambiente del lugar. Deben mejorar las facilidades.

Highway 2 at km 220.1 Ponce

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool
  • Concierge services

Solace by the Sea places you within a 5-minute drive of Vicens Coliseum and Montaner Stadium. This 101-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge.


Rooms

Guests can expect to find TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.


Property features

At Solace by the Sea, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is available for USD 3.00 per stay. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this family-friendly hotel include a microwave in a common area, a meeting room, and express check-out.

Room options

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Single Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Superior Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Single Room

1 Double Bed | Sleeps 2

Guest reviews for Solace by the Sea

Everyone (11) Couples (2) Family (7)
4
Family with small children

Very quiet area and cheap.

By on Dec 21, 2022

Review comment responded on Jan 22, 2023

Hello, thank you for staying with us. We are sorry to hear that your stay with us wasn't pleasant. We will continue working hard to exceed our guest expectations.

3
Family

The rooms and the hotel needs to be remodeled and redecorated , didn’t have water heater and the activity room was very low quality

By on Dec 18, 2022

Review comment responded on Dec 27, 2022

We are sorry to hear that your stay with us wasn't pleasant. We will continue working in the mentioned areas.

2
Everyone

By on May 28, 2022

2
Friends

Excellent front desk service. But very small bathroom, poor cleanliness, smelled like dog excrement from outside to the room. Room it’s not worth what it costs.

By on Apr 25, 2022

1
Family

Nothing

By on Jul 30, 2021

Review comment responded on Aug 7, 2021

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.

1
Partner Couples

The place is horrible. No front desk after 10:00pm. Staff is not helpful.

By on Jul 15, 2021

Review comment responded on Aug 7, 2021

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.

1
Family Family with small children

Pictures are deceiving. Rooms are outdated and dirty. I had Roaches in my room, pool was disgusting, NO HOT WATER, found hair on my bed sheets. Staff ignored my sisters request to have her toilet unclogged (she also stood here for our family vacation). Stood there 3 nights and first 2 nights she couldn’t use her toilet.

By on Jul 2, 2021

Review comment responded on Aug 7, 2021

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.

1
Everyone

I will

By on Apr 5, 2021

Review comment responded on Apr 12, 2021

Thank you for your Rating.

2
Everyone

By on Dec 17, 2019

Review comment responded on Dec 18, 2019

Meeting our client’s expectations is our priority, which is why we regret your rating is not complementary as the rest of our clients. We have sent your feedback to the corresponding departments to reinforce our service. We encourage you to visit us again to meet your expectations and change your perception.

2
Family Family

Rooms had no fridge, tissues, face towel one day. TV was not working one of two nights. Access to beach closed.

By , from Spring hill on Aug 23, 2019

Review comment responded on Sep 10, 2019

Meeting our client’s expectations is our priority, which is why we regret your opinion is not complementary as the rest of our clients. We have sent your observations to the corresponding departments to reinforce our service. We encourage you to visit us again to meet your expectations and change your perception.

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