Solace by the Sea3.0 out of 5.0
Solace by the Sea3.0 out of 5.0
Recent guest reviews
Don’t even know where to start... The pictures from the website and reality are 2 different things. Rooms are like outdated motel, the water in the bathtub did not come down. The TV is old (like the old boxes) 13 inch. placed on a strange corner, and a canvas with a piece of fabric where the tv is supposed to go. beds are uncomfortable. No fridge in the room and not really a clean bathroom. The breakfast hour was different than the front desk told me, so I couldn’t eat breakfast. The hot tub was cold. I think it’s too expensive for what really is. Not coming back!
I was really looking forward to my stay. I hope this place is just in the early stages of development and I may one day return to see it closer to achieving it's full potential. I won't slam the place, Instead I will simply list my discrepancies numerically 1. The photos on the site are not a fair representation of the property, ESPECIALLY the rooms! 2. The beds are extremely worn, and uncomfortable. 3. The front desk issued our room to the very next guest to check in, who walked in on us at the most embarrassing of moments. 4. The "paid" breakfast option is ridiculous for it's price and presentation 5. Hotel guests are charged for an umbrella and chair setup, $10 + tip
Don’t even know where to start.... pictures and reality are 2 different things. Rooms are like from a road motel in the 80’s, TV is old (like tho old boxes) placed on a strange corner, and a canvas with a piece of fabric where the tv is supposed to go , beds are weak and small for a couple ... then cherry of the sunday ... beach . Went to the beach and you have to pay to use the beach chairs and the umbrella.... where in the world ???!!?!?? Is my hometown, is sad but is extremely disappointing
My second visit during this trip to Ponce, my hometown. My final trip to Solaz. Visited with family and within 10 minutes left. I ordered a bottle of wine. The wine tasted old and rancid! The staff attitude was less than courteous! Please get staff and a manager who know customer service! Embarrassing!
The worst experience I had in my own hometown. I paid and left to pay elsewhere within 10 minutes. It was that bad. I am beyond disappointed and ashamed but feel sharing is the right thing to do for others. Invest your precious time and money elsewhere.
The room was in great shape and clean. Liked the pool and pool bar. I would suggest that they include the breakfast as part of the total price; this would make the hotel more attractive for guests. The service at the reception desk was very professional and nice.
Everything good...the TV ..was the only thing...it was old.not lcd...19 inches..and don't have a lot of channels...that was the only thing..if you gonna see tv..service and other things were good... thanks
The hotel is located in a very lonely place although you have the exit for the highway immediately you leave the hotel. The beach is very close.The staff was very friendly. The room was clean but it needs to be updated. As for the food they need a more varied menu.
The rooms are a bit outdated but the hotel facilities are great. The pool was nice and clean. The breakfast was extremely good and with lots of variety. Location is great. Close to everything but isolated enough for it to be relaxing. I would recommend it.
We had a great time. They got mixed up with the 1st room. Then they changed us to better room. I have to mention the front desk, Lillian she was excellent and Frances tried her best. The employees, Joshua, Zenny, Maileen and Keishla were very attentive. Joseìto was nice and helpful. A great time.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Solace by the Sea places you within a 10-minute drive of popular sights such as Parque de Bombas and La Guancha. This 101-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
This hotel is home to a restaurant and a bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.
A TV comes with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include a desk and free toiletries.
At Solace by the Sea, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 50 per person one-way. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a meeting room, express check-out, and a terrace.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 99 reviews