Nothing
The place is horrible. No front desk after 10:00pm. Staff is not helpful.
Pictures are deceiving. Rooms are outdated and dirty. I had Roaches in my room, pool was disgusting, NO HOT WATER, found hair on my bed sheets. Staff ignored my sisters request to have her toilet unclogged (she also stood here for our family vacation). Stood there 3 nights and first 2 nights she couldn’t use her toilet.
I will
Rooms had no fridge, tissues, face towel one day. TV was not working one of two nights. Access to beach closed.
1-The entrance was like going to a school or summer camp. 2-The bed was rock hard. 3-The pool looked like a swamp. 4-There was a mosquito infestation. 5-The bar and restaurant never opened and we did not receive our guest cocktails. 6-The alleged private beach is a lie because it was very far from the place. 7-The TV had only 3 visible channels. 8- The bathroom was very small and the shower drain was clogged. The hotel staff was horrible. The hotel surroundings were very poor. No Wifi in the room, even though it was offered in the booking. No menu card, no phone, no room service. Dont waste your time and money on this place.
No hot water on the 3rd day. No restaurant available
We had to stay here for less than 24 hours, due to our flight being cancelled-and thank God for that. Don’t be deceived by the photos. The pool was green & under mantenance. The rooms were so outdated & not comfortable. They have TVs from the 80s/90s, with only 5 channels that work. I understand that placing are undergoing construction but they really shouldn’t have guests until all the kinks are ironed out. Lastly, the beach the staff suggested was down a long scary dirt road w/ garbage everywhere. Very disappointed:-(
Old hotel, bad condition, overpriced for what it is.
Excelente servicio y atencion bien familiar
Me gusto el ambiente del lugar. Deben mejorar las facilidades.
Excelente lugar para descansar y disfrutar en familia
Bien ubicado, limpio, camas incómodas, no funciona el wifi y el baño muy pequeño.
Mi experiencia fue de una sola noche pero Es exclente para descansar y estar tranquilo y despejarse de la ciudad. El unico detalle que deberian cambiar son las cerraduras de las puertas para digital para no estar cargando con una llave convencional.
Solace by the Sea places you within a 5-minute drive of Vicens Coliseum and Montaner Stadium. This 3-star hotel has 101 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All of Solace by the Sea's 101 rooms are air-conditioned and have an array of amenities, including coffee makers, ironing boards, and desks. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
At Solace by the Sea, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a meeting room, express check-out, and a terrace.
Nothing
The place is horrible. No front desk after 10:00pm. Staff is not helpful.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.
Pictures are deceiving. Rooms are outdated and dirty. I had Roaches in my room, pool was disgusting, NO HOT WATER, found hair on my bed sheets. Staff ignored my sisters request to have her toilet unclogged (she also stood here for our family vacation). Stood there 3 nights and first 2 nights she couldn’t use her toilet.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.
I will
Thank you for your Rating.
Meeting our client’s expectations is our priority, which is why we regret your rating is not complementary as the rest of our clients. We have sent your feedback to the corresponding departments to reinforce our service. We encourage you to visit us again to meet your expectations and change your perception.
Rooms had no fridge, tissues, face towel one day. TV was not working one of two nights. Access to beach closed.
Meeting our client’s expectations is our priority, which is why we regret your opinion is not complementary as the rest of our clients. We have sent your observations to the corresponding departments to reinforce our service. We encourage you to visit us again to meet your expectations and change your perception.
1-The entrance was like going to a school or summer camp. 2-The bed was rock hard. 3-The pool looked like a swamp. 4-There was a mosquito infestation. 5-The bar and restaurant never opened and we did not receive our guest cocktails. 6-The alleged private beach is a lie because it was very far from the place. 7-The TV had only 3 visible channels. 8- The bathroom was very small and the shower drain was clogged. The hotel staff was horrible. The hotel surroundings were very poor. No Wifi in the room, even though it was offered in the booking. No menu card, no phone, no room service. Dont waste your time and money on this place.
Dear Nevergoingback, We are sorry you feel we did not met your expectations, bear in mind all property pictures are posted in our web page so the customers preview our installations and decide to book or not, no one is scammed. The bar and restaurant are open Moday thru Thursday from 7:30am - 7pm, Fridays and Saturdays 7:30am -11pm and Sundays from 7:30am - 8:00pm, as you may see there was plenty of time to redeem your cocktails. We do have a private Beach but it is not infront of the rooms, none of our ads stablish a direct access. Once again we are sorry you did not like our propery and employees, however we have shared your concerns to the managers for them to take the appropiate measures.
No hot water on the 3rd day. No restaurant available
Meeting our client’s expectations is our priority, which is why we regret your opinion is not complementary as the rest of our clients. We regret the inconveniences that the failure of our water heater could have caused during your stay, this matter was corrected with haste to ensure the satisfaction of our guests. However, we have sent your observations to the corresponding departments to reinforce our service. We encourage you to visit us again to meet your expectations and change your perception.
We had to stay here for less than 24 hours, due to our flight being cancelled-and thank God for that. Don’t be deceived by the photos. The pool was green & under mantenance. The rooms were so outdated & not comfortable. They have TVs from the 80s/90s, with only 5 channels that work. I understand that placing are undergoing construction but they really shouldn’t have guests until all the kinks are ironed out. Lastly, the beach the staff suggested was down a long scary dirt road w/ garbage everywhere. Very disappointed:-(
Old hotel, bad condition, overpriced for what it is.
Nahima, thanks for your stay ay Solace. Sorry for not exceed your expectations about our facilities. We appreciate your feedback!
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.