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Recent guest reviews

We were there for a week and I asked them to clean the room on Wednesday we got there Monday didn't clean the room till Saturday and that was it terrible service will never return man

Customer service was great! The halls, elevators, pool were clean and also a big plus, equipped with hand sanitizer The rooms: first thing I noticed was the rug was dirty and it was visible, and it also smelled!!! The construction didn’t bother me as I was informed of it beforehand! Also, the door to the small terrace was jammed like it hasn’t been opened in years. But as I said, staff was great and fixed it in no time! Great parking Staff, staff, staff was essentially the best part ! Overall rating for me for the entire hotel 3.5

Clean rooms. Friendly staff. Loved the casino. Free parking is great.

The view.Near the city of ponce.well convenient. I do not like to write 50 characters to leave a comment.

Amazing views, staff was very bilingual, very clean hotel and rooms, great food. There is nothing bad I have to say about staying with them.

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The only thing that I didn’t like was the water of the pool, it was too cold.

The resturant service made two mistakes with our food. But, they fixed it. The other things is no places to go and get a good not costly breakfast. Otherwise everything was okay.

Does not include free breakfast. It is not near beach. Other things are good.

Very polite staff, and a great view from the hotel. It was nice having the casino with live entertainment in the hotel, no drive necessary! The continental breakfast was delicious. Highly recommend.

the first room that was assigned to me the ceiling of the bathroom was deteriorated and the second room that was assigned to me had a musty smell. the hotel is in disrepair and outdated.

Great location, very clean and comfortable and views are amazing!

Staff very friendly. The room had a lot of moisture, they said it was refrigerater and microwave but I didn’t have a microwave. When I requested one they ignored me.

The staff was extremely helpful and friendly. Nice room with a refrigerator, microwave and coffeemaker. It was a 10 minute drive to Walmart for groceries and about the same for restaurants. Go to the beach for some great seafood. The pool is very large and 10 feet deep, great for swimming laps. The restaurant on site had excellent food as well, try the chicken breast with either rice and beans or mashed potatoes. There's also a small gym with 2 treadmills and a stairmaster.

Staff quickly gave us a new room after we discovered ants passing through holes in the ceiling in a corner - of our third floor room While at the desk getting our new room I saw a list of problem rooms that had been taken out of service, and of the 5 listed, no other room had reported ants. And our second room was fine.

Great location. Easy to get to and close to attractions. Had a slight problem with TV and the staff corrected the situation quickly and to our satisfaction. Would definitely stay there again!

Let me start by saying what an awesome staff this hotel has. Everyone is very nice and helpful. I left my wedding ring here and housekeeping turned it in and the hotel staff promptly Fed ex'd it to me. How refreshing to know there are still honest people in the world. I'm so very thankful In regards to the actual hotel. It has amazing views and is in a great location. The room felt damp in general. I realize it's near to the beach but there needs to be better moisture control. The bed and pillows were comfy. The pool could've used some cleaning, I saw a cigarette butt and bugs in it but it is off season so that's probably why. The crib they provided for my infant at no charge was great. Overall, I enjoyed my stay. The restaurant was very good. I would definitely recommend this hotel. The good far outweighs any of the negatives.

3315 Ponce By Pass Ponce

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Holiday Inn Ponce & Tropical Casino, an IHG Hotel places you within a 5-minute drive of Vicens Coliseum and within a 10-minute drive of Montaner Stadium. This 3.5-star hotel has 116 guestrooms and offers a casino, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

All 116 air-conditioned rooms feature balconies, refrigerators, and coffee makers. LED TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers. Free weekday newspapers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Holiday Inn Ponce & Tropical Casino, an IHG Hotel enjoy a casino, an outdoor pool, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Room, 1 Twin Bed, Accessible, Non Smoking (Mobility)

1 Twin Bed | Sleeps 4

Standard Room

1 Double Bed | 1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking, Pool Access

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Non Smoking, Pool View

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Ponce & Tropical Casino, an IHG Hotel

Everyone (21) Business (2) Couples (8) Family (14) Other (4) Friends (1)
1
Partner Couples

We were there for a week and I asked them to clean the room on Wednesday we got there Monday didn't clean the room till Saturday and that was it terrible service will never return man

By on Jun 29, 2021

Review comment responded on Jul 21, 2021

We're really sorry to hear that the cleaning service didn't meet your expectations. We will send your feedback to the personnel concerned. We hope to be able to welcome you back on a return visit.

4
Family with small children Family

Customer service was great! The halls, elevators, pool were clean and also a big plus, equipped with hand sanitizer The rooms: first thing I noticed was the rug was dirty and it was visible, and it also smelled!!! The construction didn’t bother me as I was informed of it beforehand! Also, the door to the small terrace was jammed like it hasn’t been opened in years. But as I said, staff was great and fixed it in no time! Great parking Staff, staff, staff was essentially the best part ! Overall rating for me for the entire hotel 3.5

By on Feb 22, 2021

Review comment responded on Feb 24, 2021

Thank you so much for your review of our hotel. Our staff works hard everyday to provide the best customer service in the area. We're sorry to hear you had a few inconvenience in your room. We are working fast to finished our remodeling and offer our guest the best rooms. Hope to have you back soon.

4
Everyone

Clean rooms. Friendly staff. Loved the casino. Free parking is great.

By on Aug 27, 2019

5
Family Family

The view.Near the city of ponce.well convenient. I do not like to write 50 characters to leave a comment.

By on Jun 19, 2019

5
Family

Amazing views, staff was very bilingual, very clean hotel and rooms, great food. There is nothing bad I have to say about staying with them.

By on May 23, 2019

3
Everyone

By on Apr 22, 2019

4
Everyone

By on Apr 19, 2019

5
Everyone

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By on Apr 14, 2019

5
Partner Couples Business Business

The only thing that I didn’t like was the water of the pool, it was too cold.

By on Mar 25, 2019

3
Family Family

The resturant service made two mistakes with our food. But, they fixed it. The other things is no places to go and get a good not costly breakfast. Otherwise everything was okay.

By on Feb 8, 2019

Holiday Inn Ponce & Tropical Casino, an IHG Hotel

3315 Ponce By Pass, Ponce, 00728
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