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Reina Street, Ponce,
1-844-663-2269

Recent guest reviews

Good hotel on the center of town.

I like the location, the rooms were very nice and clean, the only thing that was too many stairs to get into the parking and between the room, but we are older so it was the only thing I should said.

no fridge, no coffee maker. In the reservation it came out that I had all that and I had nothing

I don't know if it was d\the Covid situation, but I wasn't happy with the service. No water, no coffee maker, I got locked out outside and they took almost an hour before solving the problem. Bathroom shower curtain was filled with mold, TV set quality was very poor. I was charged for parking besides the daily rate. Bed was good, at least.

I love the location, their staff is very efficient, friendly and helpful. Their facilities are clean, beds are firm, wi-fi was excellent. Dislikes: their ticket parking verification requirements are duplicitous. Their shower controls ONLY work VERY HOT or VERY COLD, there’s no way of reaching a steady tolerable water temperature, so showering takes too long and is frustrating and annoying. (2nd visit)

No tenían el restaurante disponible ni el area para desayunar. No se indicaba al momento de hacer la reservación, todo lo demás esta bien.

Excelente. Es la segunda vez que nos quedamos y volveriamos felices!

Near the plaza and downtown. It needs updates. Parking should be free, they have lots of parking available

Location and two bedroom suite very spacious for our family of 6.

I was satisfied with the service. Not much amenities.

This hotel looks great from the outside, and the location is very convenient, as it's located right on the town plaza. However, that's where the positive aspects end; the entrance to our room was motel-type with the door facing the outside, the bathroom floor was dirty, the room furnishings were very old and not well taken care of, we were locked out of our room twice (both keys would not open the room, neither would the housekeepers, so we had to get someone from the front desk), and no coffee was supplied for the coffee maker. Overall we were very disappointed in the property.

Was not expecting a disco ball and dance pole in room. No showering privacy as shower was open to bedroom. Questionable establishment.

The hotel is beautiful and it has everything a traveler on business or leisure may need. The problem I experienced was that the room smelled like mold, the curtains were dirty and the room lacked some amenities like a hair dryer and coffee. To be exact, the room had a coffee maker but there was no complimentary coffee.

Reina Street Ponce

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Located in Ponce Centro, Ponce Plaza Hotel & Casino is next to popular attractions like Casa Armstrong-Poventud and Cathedral of Our Lady of Guadalupe. This 69-room, 3.5-star hotel has a full-service spa, a casino, and a restaurant.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10 AM.


Rooms

All of Ponce Plaza Hotel & Casino's 69 soundproofed rooms provide balconies, coffee makers, and free newspapers. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Ponce Plaza Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Self parking is offered for USD 11.15 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a business center.

Room options

Junior Suite, 1 King Bed (Colonial)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Ponce Plaza Hotel & Casino

Everyone (24) Couples (4) Family (11)
4
Partner Couples Business Business

Good hotel on the center of town.

By on Jul 15, 2021

4
Partner Couples

I like the location, the rooms were very nice and clean, the only thing that was too many stairs to get into the parking and between the room, but we are older so it was the only thing I should said.

By on Jun 8, 2021

2
Family

no fridge, no coffee maker. In the reservation it came out that I had all that and I had nothing

By on Apr 5, 2021

3
Everyone

By on Apr 4, 2021

5
Everyone

By on Mar 2, 2021

2
Everyone

I don't know if it was d\the Covid situation, but I wasn't happy with the service. No water, no coffee maker, I got locked out outside and they took almost an hour before solving the problem. Bathroom shower curtain was filled with mold, TV set quality was very poor. I was charged for parking besides the daily rate. Bed was good, at least.

By , from Ponce on Aug 1, 2020

3
Everyone

By on Feb 15, 2020

Review comment responded on Feb 25, 2020

Thank You

5
Family

I love the location, their staff is very efficient, friendly and helpful. Their facilities are clean, beds are firm, wi-fi was excellent. Dislikes: their ticket parking verification requirements are duplicitous. Their shower controls ONLY work VERY HOT or VERY COLD, there’s no way of reaching a steady tolerable water temperature, so showering takes too long and is frustrating and annoying. (2nd visit)

By on Dec 27, 2019

Review comment responded on Dec 30, 2019

Thank you

5
Family Business Business

No tenían el restaurante disponible ni el area para desayunar. No se indicaba al momento de hacer la reservación, todo lo demás esta bien.

By on Dec 15, 2019

Review comment responded on Dec 23, 2019

We will address your comment.

5
Everyone

By on Oct 15, 2019

Review comment responded on Oct 18, 2019

Thanks for your time and feedback.

Ponce Plaza Hotel & Casino

Reina Street, Ponce, 00731
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