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Reina Street, Ponce,
1-844-663-2269

Recent guest reviews

I don't know if it was d\the Covid situation, but I wasn't happy with the service. No water, no coffee maker, I got locked out outside and they took almost an hour before solving the problem. Bathroom shower curtain was filled with mold, TV set quality was very poor. I was charged for parking besides the daily rate. Bed was good, at least.

I love the location, their staff is very efficient, friendly and helpful. Their facilities are clean, beds are firm, wi-fi was excellent. Dislikes: their ticket parking verification requirements are duplicitous. Their shower controls ONLY work VERY HOT or VERY COLD, there’s no way of reaching a steady tolerable water temperature, so showering takes too long and is frustrating and annoying. (2nd visit)

No tenían el restaurante disponible ni el area para desayunar. No se indicaba al momento de hacer la reservación, todo lo demás esta bien.

This is a beautiful property in the heart of Ponce within walking distance to stores and restaurants. Unfortunately the area has too many homeless loitering around the Hotel. You have to feel comfortable in that kind of situation as they approach you begging for money. It is very sad situation.

Excelente. Es la segunda vez que nos quedamos y volveriamos felices!

Near the plaza and downtown. It needs updates. Parking should be free, they have lots of parking available

Location and two bedroom suite very spacious for our family of 6.

I was satisfied with the service. Not much amenities.

This hotel looks great from the outside, and the location is very convenient, as it's located right on the town plaza. However, that's where the positive aspects end; the entrance to our room was motel-type with the door facing the outside, the bathroom floor was dirty, the room furnishings were very old and not well taken care of, we were locked out of our room twice (both keys would not open the room, neither would the housekeepers, so we had to get someone from the front desk), and no coffee was supplied for the coffee maker. Overall we were very disappointed in the property.

Was not expecting a disco ball and dance pole in room. No showering privacy as shower was open to bedroom. Questionable establishment.

The hotel is beautiful and it has everything a traveler on business or leisure may need. The problem I experienced was that the room smelled like mold, the curtains were dirty and the room lacked some amenities like a hair dryer and coffee. To be exact, the room had a coffee maker but there was no complimentary coffee.

Staff was helpful in helping because I’m disabled by providing needed equipment

Dirty room and problem whit A/C no like not recommend for the next time

Nice hotel and casino near to historic places and plaza las delicias

The airconditioning in the room marked 69 but felt hot.

Reina Street Ponce

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Located in Ponce Centro, Ponce Plaza Hotel & Casino is next to popular attractions like Casa Armstrong-Poventud and Cathedral of Our Lady of Guadalupe. This 69-room, 3.5-star hotel has a full-service spa, a casino, and a restaurant.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 69 rooms provide balconies, coffee makers, and free newspapers. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Ponce Plaza Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Self parking is offered for USD 11.15 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and a meeting room.

Room options

Junior Suite, 1 King Bed (Colonial)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Ponce Plaza Hotel & Casino

Everyone (23) Couples (2) Family (9)
2
Everyone

I don't know if it was d\the Covid situation, but I wasn't happy with the service. No water, no coffee maker, I got locked out outside and they took almost an hour before solving the problem. Bathroom shower curtain was filled with mold, TV set quality was very poor. I was charged for parking besides the daily rate. Bed was good, at least.

By , from Ponce on Aug 1, 2020

3
Everyone

By on Feb 15, 2020

Review comment responded on Feb 25, 2020

Thank You

5
Family

I love the location, their staff is very efficient, friendly and helpful. Their facilities are clean, beds are firm, wi-fi was excellent. Dislikes: their ticket parking verification requirements are duplicitous. Their shower controls ONLY work VERY HOT or VERY COLD, there’s no way of reaching a steady tolerable water temperature, so showering takes too long and is frustrating and annoying. (2nd visit)

By on Dec 27, 2019

Review comment responded on Dec 30, 2019

Thank you

5
Family Business Business

No tenían el restaurante disponible ni el area para desayunar. No se indicaba al momento de hacer la reservación, todo lo demás esta bien.

By on Dec 15, 2019

Review comment responded on Dec 23, 2019

We will address your comment.

5
Everyone

By on Oct 15, 2019

Review comment responded on Oct 18, 2019

Thanks for your time and feedback.

5
Family

This is a beautiful property in the heart of Ponce within walking distance to stores and restaurants. Unfortunately the area has too many homeless loitering around the Hotel. You have to feel comfortable in that kind of situation as they approach you begging for money. It is very sad situation.

By , from Florida on Oct 1, 2019

Review comment responded on Nov 21, 2019

Thank You for your comments.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 7, 2019

Thanks for your time and feedback. Hope to welcoming you back very soon!

5
Family

Excelente. Es la segunda vez que nos quedamos y volveriamos felices!

By , from Aguadilla on Sep 3, 2019

4
Friends

Near the plaza and downtown. It needs updates. Parking should be free, they have lots of parking available

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear guest: Thanks for your time and feedback. We are working with some renovations. Hope to welcoming you back very soon!

5
Family Family

Location and two bedroom suite very spacious for our family of 6.

By on Jul 26, 2019

Review comment responded on Jul 26, 2019

Thanks for your time and feedback. happy to know that you enjoy your stay. Looking forward to welcoming you back very soon!

Ponce Plaza Hotel & Casino

Reina Street, Ponce, 00731
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