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Reina Street, Ponce,
1-844-663-2269

Recent guest reviews

Near the plaza and downtown. It needs updates. Parking should be free, they have lots of parking available

Location and two bedroom suite very spacious for our family of 6.

I was satisfied with the service. Not much amenities.

This hotel looks great from the outside, and the location is very convenient, as it's located right on the town plaza. However, that's where the positive aspects end; the entrance to our room was motel-type with the door facing the outside, the bathroom floor was dirty, the room furnishings were very old and not well taken care of, we were locked out of our room twice (both keys would not open the room, neither would the housekeepers, so we had to get someone from the front desk), and no coffee was supplied for the coffee maker. Overall we were very disappointed in the property.

Was not expecting a disco ball and dance pole in room. No showering privacy as shower was open to bedroom. Questionable establishment.

The hotel is beautiful and it has everything a traveler on business or leisure may need. The problem I experienced was that the room smelled like mold, the curtains were dirty and the room lacked some amenities like a hair dryer and coffee. To be exact, the room had a coffee maker but there was no complimentary coffee.

Staff was helpful in helping because I’m disabled by providing needed equipment

Dirty room and problem whit A/C no like not recommend for the next time

Nice hotel and casino near to historic places and plaza las delicias

The airconditioning in the room marked 69 but felt hot.

We were just unsatisfied with the $100 USD surprise deposit fee that was not listed upon booking. The air-conditioning could have worked a bit better.

the photos are very deceiving rooms were extra small they did not let us know construction was going on early morning could not get good sleep ( we stayed for 2 night ) the only advantage was there was a casino downstairs.

Great location and food. Excellent service at the front desk

Amazing room. Had the junior suite. VERY spacious and clean. Extremely comfortable. Well worth the price.

Overall nice stay! Nice location great restaurants in the area.

The front of the hotel is pretty, which is what you can see online. But don't get fooled, that will not be your room. Your room will be in a different building not looking like the ones online at all. When I entered in my room it smelled like humid very strong, the floor was wet. The bathrooms are horrible, like you want to use your flip flops to take a shower.

Reina Street Ponce

Hotel highlights

  • Steps from Parque de Bombas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Ponce Centro, Ponce Plaza Hotel & Casino is next to popular attractions like Casa Armstrong-Poventud and Cathedral of Our Lady of Guadalupe. This 69-room, 3.5-star hotel has a full-service spa, a casino, and a restaurant.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

All 69 air-conditioned rooms feature balconies, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Laptop-compatible safes, ironing boards, and desks are also standard.


Property features

Guests of Ponce Plaza Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Self parking is available for USD 11.15 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and a meeting room.

Room options

Junior Suite, 1 Bedroom (Colonial)

King 1 | Sleeps 2

Standard Room, 1 Bedroom

Full 2 | Sleeps 4

Suite, 2 Bedrooms (Plaza)

King 1 | Sleeps 6

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Ponce Plaza Hotel & Casino

Everyone (21) Couples (2) Family (5)
5
Everyone

By on Oct 15, 2019

Review comment responded on Oct 18, 2019

Thanks for your time and feedback.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 7, 2019

Thanks for your time and feedback. Hope to welcoming you back very soon!

4
Friends

Near the plaza and downtown. It needs updates. Parking should be free, they have lots of parking available

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear guest: Thanks for your time and feedback. We are working with some renovations. Hope to welcoming you back very soon!

5
Families Families

Location and two bedroom suite very spacious for our family of 6.

By on Jul 26, 2019

Review comment responded on Jul 26, 2019

Thanks for your time and feedback. happy to know that you enjoy your stay. Looking forward to welcoming you back very soon!

5
Everyone

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Thanks for your time!

4
Families

I was satisfied with the service. Not much amenities.

By on May 5, 2019

Review comment responded on May 6, 2019

Thanks for your time and feedback. Looking forward to welcoming you back soon!

1
Everyone

By on May 3, 2019

Review comment responded on May 6, 2019

Thanks for your time and feedback. Sorry for any inconvenience.

2
Families

This hotel looks great from the outside, and the location is very convenient, as it's located right on the town plaza. However, that's where the positive aspects end; the entrance to our room was motel-type with the door facing the outside, the bathroom floor was dirty, the room furnishings were very old and not well taken care of, we were locked out of our room twice (both keys would not open the room, neither would the housekeepers, so we had to get someone from the front desk), and no coffee was supplied for the coffee maker. Overall we were very disappointed in the property.

By on Mar 10, 2019

Review comment responded on Mar 11, 2019

Thanks for your time and feedback. We apologize any situation as you may know that we are renovating some areas. Looking forward to welcoming you back very soon.

3
Everyone

Was not expecting a disco ball and dance pole in room. No showering privacy as shower was open to bedroom. Questionable establishment.

By , from Florida on Nov 12, 2018

Review comment responded on Nov 27, 2018

Dear Ana: We are sorry for any inconvenience during your stay. We are working hard with some renovations. Looking forward to welcoming you back very soon.

3
Everyone

The hotel is beautiful and it has everything a traveler on business or leisure may need. The problem I experienced was that the room smelled like mold, the curtains were dirty and the room lacked some amenities like a hair dryer and coffee. To be exact, the room had a coffee maker but there was no complimentary coffee.

By , from NY on Nov 6, 2018

Review comment responded on Nov 7, 2018

Dear Vanessa.... We appreciate your time and feedback. We apologize any situation during your stay. You will be notice that we are remodeling some areas. Looking forward to welcoming you back very soon.

Ponce Plaza Hotel & Casino

Reina Street, Ponce, 00731
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