Elevator was broken , there is a $150 deposit charge placed that take 7-10 business days to return to card.
Tv remote didnt work even the 2nd one breakfast wasnt good as it used to be.
The room was dirty. Breakfast was frozen. No cofee provided.
Great location...but bathroon sink was leaking. Furniture was dirty and torn.
I didn't feel comfortable at all. The space was too small for me and the ice machine didn't work at all
I paid online and when I make my check in they charge me doble. And the hotel smell like cigarette and was not clean. I leave when in see the room. And I don’t have my refound yet.
Dirty room, broken faucet, breakfast was cold right after being served, hotel staff did not care about concerns and said there was nothing they could, as there was no manager there.
Rather dim; not very much lighting on the parking lot nor inside. The bedding seemed clean there were a couple of small stains on the sheets but we believe they were clean, nor were the sheets crisp. It just had a look of being pre-used; but it smelled fresh (or had been sprayed). Part of the breakfast bar was down. Staff was very nice!
Excellent check in experience. The room was clean and the beds were comfortable. The breakfast was well laid out and plentiful. Parts of it have been renovated recently, including our shower.
The elevators didn't work well. The doors only closed after four attempts and then stopped at every floor. Breakfast didn't include fruit or juice and the dining area was very cramped. There was blood from a previous guest on the bathroom floor.
I woke up at 5 am to use the restroom and found cockroaches crawling on the tub. I actually was able to smash one and take it to the front desk. I received a meek 10 discount off my room. Bad bad. Should have comped me more
Booked two rooms. When checking into 309 room was ok but water leaking from under shower tub onto most of bathroom floor. The second room 312 was occupied and had someone elses belongings strewn about like someone had been living in there for a couple of weeks. It took a hour for my other two clientel to get checked in and made us late for our meeting. I am not at all happy with either room and have been debating writing letters to both Orbitz and the Quality Inn in Matteson Illinois for a refund of my money paid for these two sub-par rooms on my visit. The staff was overwhelmed with other unhappy guests trying to get checked in and only one girl doing her best to keep up at front desk. Then at checkout they would not give me a reciept or anything proving I checked in or out??? This stay was a train wreck!
The hotel delivered a good 2 star experience. Check-in was efficient. The elevator carpet appeared dirty. The room was clean and comfortable. The bathroom was clean but the fixtures were old and worn. Breakfast was simple and sufficient. The entire second floor was under construction, which explained why the elevator carpet appeared dirty. For the price, the hotel with breakfast was ok for me, but I wouldn't bring my family here.
Made a sudden reservation. The rate was very reasonable and the hotel was surprisingly wonderful.
ROOM WAS DULL VERY LITTLE LIGHT ABLE TO COME IN THROUGH THE HALF WINDOW.
Located within a leisurely stroll of Hanger Clinic, Quality Inn & Suites Matteson near I-57 is within a few miles (5 km) of Franciscan St. James Health - Olympia Fields. This 101-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Limited housekeeping is available.
Guests of Quality Inn & Suites Matteson near I-57 enjoy a gym, free WiFi in public areas, and meeting rooms. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.
Elevator was broken , there is a $150 deposit charge placed that take 7-10 business days to return to card.
Dear Ashley,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
Tv remote didnt work even the 2nd one breakfast wasnt good as it used to be.
Dear Franklin, Thank you for taking the time to tell us about your experience at Quality Inn and Suites Matteson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Quality Inn and Suites Matteson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager
The room was dirty. Breakfast was frozen. No cofee provided.
Dear Sukdev, My sincere apologies for the issues you faced during your stay with us. Please be assured we will talk to are team and address all the issues you mentioned so it is not repeated. We strive to provide the best service. When mistakes happen we do see take prompt action. I hope this experience will not stop you from visiting us again. Sincerely
Great location...but bathroon sink was leaking. Furniture was dirty and torn.
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
I didn't feel comfortable at all. The space was too small for me and the ice machine didn't work at all
Thank you for staying at our award Wining Quality Inn. We are sorry for the inconvenience you faced during your stay. Ice machine wasn't working but glad to know you that we fixed ice machine very next day . Please accept our sincere apology and hope you come back and I promise you won't be disappointed next time.
I paid online and when I make my check in they charge me doble. And the hotel smell like cigarette and was not clean. I leave when in see the room. And I don’t have my refound yet.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will share this review with the cleaning crew for better improvements and a Refund takes 7-10 business days depends on your bank policy. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for sharing your feedback with us. We apologized for your inconvenience. Please give us one more chance to earn your business back.
Thank you so much for your review. We look forward to providing you with excellent customer service in the near future.
Dear Melinda,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager