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Holiday Inn Madison at The American Center

3.0 out of 5.0

Recent guest reviews

I came to Madison on business during a weekend with many conventions in town. It was hard to find a hotel, but I'm glad I kept searching and found this one. The best part was the wonderful staff. They went out of their way to make my stay more enjoyable. The hotel itself was fine, a little dated perhaps, but fine. The room service was excellent and the breakfast was great Well done!

Great pool/hot tub, convenient and good restaurant and bar in house, wonderful breakfast!

Hotel staff were wonderful -- we very much enjoyed our stay!

Very nice hotel, the location is a bit inconvenience but overall good hotel. Hot tub is by far the best part!!

Hotel was very clean. Breakfast buffet was impressive. Overall a great hotel to stay at.

Very comfortable room. Quiet. Felt like home away from home.

Everything was great at this hotel. Very friendly staff, room was clean and had the amenities you expect. Restaurant/Bar on-site has great food. Located close to Mall and main businesses on the East Side of Madison. Highly recommend!

We stayed in a large room with a kind bed and it was a very nice stay. Our only complaint was with the guests--a bunch of young sports players who were too loud in their rooms and in the hallways. I do not want to be awoken by several young people banging their room door and talking loudly in the hallway at 6:00am on a Sunday morning.

booked room through here becuase it was less than wedding party discount rate. Overall the hotel and cleanliness was up to the chain expectations. However the wedding guests were booked here because of the shuttle service promised. The morning of the wedding, the shuttle was late and the driver got lost. She had no idea where she was going, I think she was a cleaning lady. The 8 PEOPLE ON THE SHUTTLE VAN MISSED THE ENTIRE WEDDING! The front desk offered no solutions or help to the poor driver that kept calling back for directions. Then they refused to pick up from the wedding place because they had another commitment. Please had to carpool back The front desk staff was disorganized and rude. Very surprised this happened at this chain but will attribute it more to the staff themselves

This Holiday Inn is very nice and clean. It convientently located off the highway. It was perfect for our needs as we were participating in a bicycle ride in the area. There are even a couple of restaurants nearby. We ate at one and were very pleased. Definitely would stay again.

New hotel 2008. All amenities where updated. I have stayed here before and never had any problems. Also has a cafe for breakfast and free coffee in the AM.

The hotel was very clean. The pool area was awesome!! Staff could have been more friendly, though.

Sparkling clean room, easy to control temperature and wonderful bed. Little difficult to find, winding road, but there are signs.

The room was spectacular the bathroom had a walk in shower. It was great staying at this hotel.

Outstanding accomodations and great service

I stay at this hotel on business and fly in to the Dane County airport. It saves me tons of money on taxis and car rentals by having the shuttle available. The hotel is nice, new and convenient to the airport, East side and the American Parkway office park. Having the pool and fitness area are a plus.

Very helpful staff. Easy parking. Clean/nice room.

We were staying the evening, very nice and quiet. Quick, helpful staff at check in and check out. Only minor detail was that there were not a lot of places to eat nearby.

The hotel was very quiet and the beds were comfortable.

This hotel was very comfortable, the room was much much larger than most with a desk and two small seating areas. I liked the fact that the bathroom was separate from the rest of the room and and there was a sink with a long counter and more than adequate space for hanging clothes - and they provided two suitcase stands. The location was very good.

5109 W Terrace Dr Madison WI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 2.8 mi (4.5 km) from East Towne Mall, Holiday Inn Madison at The American Center is within a 10-minute drive of Madison Area Technical College. This 138-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Olbrich Botanical Gardens is also within a 15-minute drive.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with full breakfast, available for a fee from 6:30 AM to 9:30 AM.


Rooms

All of Holiday Inn Madison at The American Center's 138 soundproofed rooms provide MP3 docks, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.


Property features

At Holiday Inn Madison at The American Center, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking (Top Floor)

King 1 | Sleeps 2

Guest reviews for Holiday Inn Madison at The American Center

Everyone (2) Business (4) Couples (7) Family (5) Friends (1) Other (1)
5

great stay- incredibly helpful and friendly staff

Everyone

I came to Madison on business during a weekend with many conventions in town. It was hard to find a hotel, but I'm glad I kept searching and found this one. The best part was the wonderful staff. They went out of their way to make my stay more enjoyable. The hotel itself was fine, a little dated perhaps, but fine. The room service was excellent and the breakfast was great Well done!

By , from Virginia on Sep 13, 2016

4

so much to offer!

Everyone

Great pool/hot tub, convenient and good restaurant and bar in house, wonderful breakfast!

By , from chicago, il on Feb 23, 2016

5

fantastic

Families

Hotel staff were wonderful -- we very much enjoyed our stay!

By on Sep 29, 2015

4

hot tub!

BusinessTravelers

Very nice hotel, the location is a bit inconvenience but overall good hotel. Hot tub is by far the best part!!

By on Aug 15, 2015

4

good hotel.

Couples

Hotel was very clean. Breakfast buffet was impressive. Overall a great hotel to stay at.

By on Apr 21, 2015

5

overnight stay

BusinessTravelers

Very comfortable room. Quiet. Felt like home away from home.

By on Aug 5, 2014

5

great for business or personal trip.

Couples

Everything was great at this hotel. Very friendly staff, room was clean and had the amenities you expect. Restaurant/Bar on-site has great food. Located close to Mall and main businesses on the East Side of Madison. Highly recommend!

By on Feb 2, 2014

4

great room, convenient location, noisy guests

Couples

We stayed in a large room with a kind bed and it was a very nice stay. Our only complaint was with the guests--a bunch of young sports players who were too loud in their rooms and in the hallways. I do not want to be awoken by several young people banging their room door and talking loudly in the hallway at 6:00am on a Sunday morning.

By on Mar 10, 2013

4

wedding fiasco

Couples

booked room through here becuase it was less than wedding party discount rate. Overall the hotel and cleanliness was up to the chain expectations. However the wedding guests were booked here because of the shuttle service promised. The morning of the wedding, the shuttle was late and the driver got lost. She had no idea where she was going, I think she was a cleaning lady. The 8 PEOPLE ON THE SHUTTLE VAN MISSED THE ENTIRE WEDDING! The front desk offered no solutions or help to the poor driver that kept calling back for directions. Then they refused to pick up from the wedding place because they had another commitment. Please had to carpool back The front desk staff was disorganized and rude. Very surprised this happened at this chain but will attribute it more to the staff themselves

By on Jun 13, 2012

4

bike trip

GetawayWithFriends

This Holiday Inn is very nice and clean. It convientently located off the highway. It was perfect for our needs as we were participating in a bicycle ride in the area. There are even a couple of restaurants nearby. We ate at one and were very pleased. Definitely would stay again.

By on Jun 11, 2012