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Recent guest reviews

Nice property. Clean, good location, restaurant on site. The only bad thing was that the pool was closed for maintenance.

Clean. Nice staff. Only complaint was no plug ins for phone chargers.

My yes would only apply if the housekeeping staff gets their acct together and not disturb the guest at 8:30 AM by knocking and coming in when checkout time is 12:00 noon. After driving all day I was expecting to sleep in a bit and not be disturbed at 8:30 am

I came to Madison on business during a weekend with many conventions in town. It was hard to find a hotel, but I'm glad I kept searching and found this one. The best part was the wonderful staff. They went out of their way to make my stay more enjoyable. The hotel itself was fine, a little dated perhaps, but fine. The room service was excellent and the breakfast was great Well done!

Great pool/hot tub, convenient and good restaurant and bar in house, wonderful breakfast!

Hotel staff were wonderful -- we very much enjoyed our stay!

Very nice hotel, the location is a bit inconvenience but overall good hotel. Hot tub is by far the best part!!

Hotel was very clean. Breakfast buffet was impressive. Overall a great hotel to stay at.

Very comfortable room. Quiet. Felt like home away from home.

Everything was great at this hotel. Very friendly staff, room was clean and had the amenities you expect. Restaurant/Bar on-site has great food. Located close to Mall and main businesses on the East Side of Madison. Highly recommend!

We stayed in a large room with a kind bed and it was a very nice stay. Our only complaint was with the guests--a bunch of young sports players who were too loud in their rooms and in the hallways. I do not want to be awoken by several young people banging their room door and talking loudly in the hallway at 6:00am on a Sunday morning.

booked room through here becuase it was less than wedding party discount rate. Overall the hotel and cleanliness was up to the chain expectations. However the wedding guests were booked here because of the shuttle service promised. The morning of the wedding, the shuttle was late and the driver got lost. She had no idea where she was going, I think she was a cleaning lady. The 8 PEOPLE ON THE SHUTTLE VAN MISSED THE ENTIRE WEDDING! The front desk offered no solutions or help to the poor driver that kept calling back for directions. Then they refused to pick up from the wedding place because they had another commitment. Please had to carpool back The front desk staff was disorganized and rude. Very surprised this happened at this chain but will attribute it more to the staff themselves

This Holiday Inn is very nice and clean. It convientently located off the highway. It was perfect for our needs as we were participating in a bicycle ride in the area. There are even a couple of restaurants nearby. We ate at one and were very pleased. Definitely would stay again.

New hotel 2008. All amenities where updated. I have stayed here before and never had any problems. Also has a cafe for breakfast and free coffee in the AM.

The hotel was very clean. The pool area was awesome!! Staff could have been more friendly, though.

Sparkling clean room, easy to control temperature and wonderful bed. Little difficult to find, winding road, but there are signs.

The room was spectacular the bathroom had a walk in shower. It was great staying at this hotel.

Outstanding accomodations and great service

I stay at this hotel on business and fly in to the Dane County airport. It saves me tons of money on taxis and car rentals by having the shuttle available. The hotel is nice, new and convenient to the airport, East side and the American Parkway office park. Having the pool and fitness area are a plus.

Very helpful staff. Easy parking. Clean/nice room.

W Terrace Dr Madison WI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Holiday Inn Madison at The American Center, an IHG Hotel places you next to American Center and within a 3 miles (5 km) of East Towne Mall. This 3-star hotel has 138 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

The 138 rooms are soundproofed and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and fans are also available.


Property features

At Holiday Inn Madison at The American Center, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

1 Twin Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking (Location)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Madison at The American Center, an IHG Hotel

Everyone (4) Business (4) Couples (7) Family (6) Friends (1) Other (1)
4
Family

Nice property. Clean, good location, restaurant on site. The only bad thing was that the pool was closed for maintenance.

By on Jun 16, 2019

4

hotel

Everyone

Clean. Nice staff. Only complaint was no plug ins for phone chargers.

By , from winnipeg on Aug 19, 2018

3
Everyone

My yes would only apply if the housekeeping staff gets their acct together and not disturb the guest at 8:30 AM by knocking and coming in when checkout time is 12:00 noon. After driving all day I was expecting to sleep in a bit and not be disturbed at 8:30 am

By , from Chicago on Apr 14, 2018

5

great stay- incredibly helpful and friendly staff

Everyone

I came to Madison on business during a weekend with many conventions in town. It was hard to find a hotel, but I'm glad I kept searching and found this one. The best part was the wonderful staff. They went out of their way to make my stay more enjoyable. The hotel itself was fine, a little dated perhaps, but fine. The room service was excellent and the breakfast was great Well done!

By , from Virginia on Sep 13, 2016

4

so much to offer!

Everyone

Great pool/hot tub, convenient and good restaurant and bar in house, wonderful breakfast!

By , from chicago, il on Feb 23, 2016

5

fantastic

Family

Hotel staff were wonderful -- we very much enjoyed our stay!

By on Sep 29, 2015

4

hot tub!

Business

Very nice hotel, the location is a bit inconvenience but overall good hotel. Hot tub is by far the best part!!

By on Aug 15, 2015

4

good hotel.

Couples

Hotel was very clean. Breakfast buffet was impressive. Overall a great hotel to stay at.

By on Apr 21, 2015

5

overnight stay

Business

Very comfortable room. Quiet. Felt like home away from home.

By on Aug 5, 2014

5

great for business or personal trip.

Couples

Everything was great at this hotel. Very friendly staff, room was clean and had the amenities you expect. Restaurant/Bar on-site has great food. Located close to Mall and main businesses on the East Side of Madison. Highly recommend!

By on Feb 2, 2014

Holiday Inn Madison at The American Center, an IHG Hotel

5109 W Terrace Dr, Madison, WI 53718
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