When we checked in, we were given the wrong room type. Mistakes happen, and I understand that, but when I showed the front desk clerk my confirmation from May and the paid receipt clearly indicating a room with two beds, he argued with me rather than resolving the issue promptly.
Eventually, we were moved to the correct room — only for strangers to walk in shortly after, explaining that they had also been assigned the same room. This was apparently the second time that day the hotel had given out an already occupied room.
About 30 minutes later, the same gentleman from the front desk came to our room and demanded to see my ID. I verified my name and even showed him the key card with the room number he had written on it. He then tried to take my ID back to the desk, which I refused. When he asked me to write down my information instead, I declined further assistance due to his rude and aggressive behavior. By this point, the situation had delayed us and made us late for our scheduled engagement.
When we returned to the hotel later that night, exhausted, our key cards no longer worked. It was midnight, and we had to go back to the front desk again. Thankfully, the night clerk was courteous, apologetic, and quickly resolved the issue.
I have no doubt that our key cards were deactivated intentionally by the original clerk, who handled the entire situation unprofessionally. His attitude, lack of preparation, and unwillingness to take responsibility made for a terrible experien