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Recent guest reviews

We had a very nice time during our stay this property is located directly across from the beach and our hotel room had some breathtaking views! I would 10/10 recommend this hotel.

Main hotel lobby was very nice and clean as well as property. Rooms need updating with n

I loved the atmosphere and the quietness of the property. The ability to just listen to the waves was awesome. I did not care for the in room dining but the restaurants around were all wonderful. Definitely going to book again for a weekend getaway.

very safe and clean.

Did not like that dogs were allowed to eat off tables or that dogs literally charged, barked and attacked patrons/ won’t go back to eat at on site restaurant -

When we checked in, there was already a reservation in place for this stay. The reservation was booked 2/10/21 and when we checked in there was clarification of the reservation or a receipt with room fees and etc. Jeff (the man who checked us in) was ok, but he asked for a credit card to place on file and handed us our room key and a paper with covid rules.

Overall the Westin was great. Two things I found disappointing were that some guests did not wear masks inside and the hotel staff did nothing to enforce this. Also, I would recommend not getting in a balcony room in the south side of Westin. This also happens to be the side where deliveries and garbage pick up occur. All day, you heard beeping and trucks coming in and out. Besides that, a great hotel and very clean!

Extremely clean, very friendly staff and family oriented hotel. Beyond convenient location. I would stay here any day.

The room was not very clean. The duvet was stained and the dust ruffle was dirty. In this phase of Covid 19, guests were walking around without regard for anyone's safety. Many guests had dogs on the property and as a result, the hotel did nit have a fresh smelk. Totally disappointed with this hotel.

WE reserved a room with a view. Was a room with a window...view was of parking lot. All real view rooms booked so couldn't move. When called desk said we had reserved island view room....reservations just said view. Front desk manager suppose to call my husband but didn't. Did receive extra Westin points but since romantic valentines weekend room was a bust. Also mold in shower....we live in SC so know is an ongoing battle but if stay onto of easily addressed. Also dinner at hotel restaurant valentines night a disaster. Gave us a new waiter for table of 10....food delivered wrong....bad food...took an hour to reconcile bills. We had explained very clearly at beginning whom was with whom.

The main problem was the restaurant. I went there. With a group of 10 total. We were assigned an inexperienced server. The appetizers came out at the same time as the main meals. The bills were mixed up so some couples were charged other people’s orders. One meal was so salty that it was sent back and that couple received their meal very late. Additionally, my room was over a deck with the exhaust system on it. The view was confounded by this deck. It appeared that the room was meant for an on-line customer.

If you drive in after dark, it is dimly lit outside. It seems a little odd and harder to see where you are going when you are unfamiliar with the area. I later learned this is to protect the sea turtles as they can be falsely drawn to the light. The property itself was very nice, a touch of elegance typical of Westins. I didn't like the pillows, way to soft for my liking. Dinner was expensive. For 2 people with one drink each, $150 including tip. When you check in at almost 7pm and check out at 11am the next day, it's also disappointing to have to pay the resort fee of $20. I certainly didn't get any value out of the resort amenities in the short time we were there. Perhaps it should only kick in after the first 24 hours. Would I stay there again? Probably but if you spend a couple days on the island I can't see any reason to return. More places in this great country to explore.

This is a corporate-style hotel on the beach. Unless you have a balcony room with a view, you are in an enclosed box with a window that doesn't open so you can't see or hear the waves. It's an oxymoron; the hotel doesn't fit; it's not integrated into the beach setting. You have to walk down a long corporate carpeted corridor to get to the elevator to get to the beach level. Even though more modes, Westin was clean, had nice fluffy white towels and sheets and a rainfall shower head, but it could be anywhere USA.The pool was nice. It cost a lot of money. I preferred the Holiday Inn.

Nice clean hotel on the beach. Premium king sized bed is the best hotel bed I've ever slept in.

Great hotel right on the beach. The room was clean and comfortable

Ocean Way Jekyll Island GA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Jekyll Island Convention Center is within a 5-minute walk of The Westin Jekyll Island while other popular sites like Jekyll Island State Park are within a 15-minute stroll. This 4-star hotel welcomes guests with 200 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

All 200 air-conditioned accommodations feature sitting areas. TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include coffee makers, free bottled water, and safes.


Property features

Built in 2015, the brand new The Westin Jekyll Island offers an outdoor pool, a 24-hour gym, and a rooftop terrace. Onsite parking is available, both free self and paid valet parking (USD 15.00 per night)—also useful is a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a business center, and a kids' club.

Room options

Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Partial Ocean View

1 King Bed | Sleeps 3

Studio Suite, 1 Bedroom, Balcony, Ocean View (SW-M)

1 King Bed | Sleeps 3

Guest reviews for The Westin Jekyll Island

Everyone (22) Couples (8) Family (9)
5
Partner Couples

We had a very nice time during our stay this property is located directly across from the beach and our hotel room had some breathtaking views! I would 10/10 recommend this hotel.

By on Nov 16, 2021

Review comment responded on Nov 18, 2021

On behalf of Westin Jekyll Island, thank you for giving us your feedback regarding your stay with us.

4
Everyone

Main hotel lobby was very nice and clean as well as property. Rooms need updating with n

By on Oct 16, 2021

Review comment responded on Oct 18, 2021

On behalf of Westin Jekyll Island, thank you for giving us your feedback regarding your stay with us.

5
Partner Couples

I loved the atmosphere and the quietness of the property. The ability to just listen to the waves was awesome. I did not care for the in room dining but the restaurants around were all wonderful. Definitely going to book again for a weekend getaway.

By on Sep 14, 2021

Review comment responded on Sep 22, 2021

On behalf of Westin Jekyll Island, thank you for giving us your feedback regarding

5
Family with small children

very safe and clean.

By on Jul 10, 2021

5
Family Friends

Did not like that dogs were allowed to eat off tables or that dogs literally charged, barked and attacked patrons/ won’t go back to eat at on site restaurant -

By on May 1, 2021

Review comment responded on May 2, 2021

Thank you for your feedback. We will be addressing your concerns.

2
Friends

When we checked in, there was already a reservation in place for this stay. The reservation was booked 2/10/21 and when we checked in there was clarification of the reservation or a receipt with room fees and etc. Jeff (the man who checked us in) was ok, but he asked for a credit card to place on file and handed us our room key and a paper with covid rules.

By on Apr 12, 2021

Review comment responded on Apr 13, 2021

We sincerely regret this misfortunate incident and apologize for any inconvenience this may have caused. Management has been notified of your feedback, and we are in the process of taking the necessary steps to resolve the issue.

4
Family

Overall the Westin was great. Two things I found disappointing were that some guests did not wear masks inside and the hotel staff did nothing to enforce this. Also, I would recommend not getting in a balcony room in the south side of Westin. This also happens to be the side where deliveries and garbage pick up occur. All day, you heard beeping and trucks coming in and out. Besides that, a great hotel and very clean!

By on Apr 4, 2021

Review comment responded on Apr 13, 2021

We sincerely regret this misfortunate incident and apologize for any inconvenience this may have caused. Management has been notified of your feedback, and we are in the process of taking the necessary steps to resolve the issue.

5
Everyone

By on Mar 27, 2021

Review comment responded on Apr 13, 2021

On behalf of Westin Jekyll Island, thank you for giving us your feedback regarding your stay with us.

1
Everyone

By on Feb 16, 2021

Review comment responded on Feb 26, 2021

We sincerely regret this misfortunate incident and apologize for any inconvenience this may have caused. To help make it better, we are doing a full analysis of this issue, the root cause, the impact, and how to prevent this from happening again. Thank you for your patience.

5
Family Family with small children Partner Couples

Extremely clean, very friendly staff and family oriented hotel. Beyond convenient location. I would stay here any day.

By on Aug 24, 2020

Review comment responded on Aug 27, 2020

On behalf of Westin Jekyll Island, thank you for giving us your feedback regarding your stay with us.

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