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Recent guest reviews

The rooms were very musty smelling with mildew stains on the ceiling. Staff was not very helpful when the toilet would not flush. Overall could have done better for the money

Staff was smoking cigarettes in elevator. They did not come in the rooms to clean or give fresh towels. The floors look like they were not vacuumed upon arrival. The rooms were dated. Very cheap motel feel.The breakfast was, a bag breakfast , very disappointing.

The property has an old world charm and was wonderful for a stay with a teenager and pre-teen and my mom. We will definitely be staying here from now on when we come to Helen.

We liked it being right on the river that was acceptable with stairs into the water. We also enjoyed being right in Helen, able to walk everywhere with free parking at the hotel. Free breakfast was just average, plain bagels, yogurt, cereal, fruit bars, prepackage donuts/honey buns.

Our room. The balcony. How they put us with familes with younger kids. So when our kids was loud we didnt feel like we were bothering anyone since theirs was too.

Everytging was great.....,................................

Convenient location but not the nicest room. We would have checked out after the first night but the room was non-refundable. Some staff were friendly and some were just ok.

It was the best location and the room was super clean!

Good location but they need to fumigated. It's really disgusting waking up and seeing cockroaches run across the nightstand.

Munich Strasse Helen GA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Helendorf River Inn, Suites & Conference Center places you next to Helen Festhalle and within a 5-minute walk of Helen Arts & Heritage Center. This hotel has 98 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.


Rooms

All 98 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

Renovated in 2015, Helendorf River Inn, Suites & Conference Center offers an outdoor pool, free WiFi in public areas, and 2 meeting rooms. There's free parking if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include conference space, a computer station, and a terrace.

Room options

Basic Room, 2 Queen Beds (No pets, Not Riverfront, Stairs Access Only)* -No View-No ground floor*

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds, Balcony (Riverfront) - No Pets

2 Queen Beds | Sleeps 4

Guest reviews for Helendorf River Inn, Suites & Conference Center

Everyone (6) Couples (1) Family (4)
2
Family Partner Couples

The rooms were very musty smelling with mildew stains on the ceiling. Staff was not very helpful when the toilet would not flush. Overall could have done better for the money

By on Apr 17, 2021

Review comment responded on Apr 23, 2021

Thank you for your review. I was looking over our message board and did not see a guest report regarding your room. Did you report these issues to the front desk? We work very hard to ensure guest satisfaction. We accommodate many guests each year and it is saddening to hear you did not enjoy your stay. I do hope you will give us another chance.

3
Friends

Staff was smoking cigarettes in elevator. They did not come in the rooms to clean or give fresh towels. The floors look like they were not vacuumed upon arrival. The rooms were dated. Very cheap motel feel.The breakfast was, a bag breakfast , very disappointing.

By on Mar 3, 2021

Review comment responded on Mar 5, 2021

Dear Anonymous, I'm concerned about the list of problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to share your thoughts. Since May 2020, we have not provided the Continental Breakfast, nor have we provided full housekeeping service per the Governor’s Executive Order. Due to the fact we are unable to provide the breakfast we are currently providing a Grab & Go bag so that our guests have a little something to start their day. Our housekeepers do come around during the day and offer fresh supplies. Full housekeeping service must be pre arranged with the front desk. We are staffed 24 hours a day. Our front desk staff would have been more than happy to bring over fresh supplies. I apologize for any misunderstanding. I am positive it is on our website, in the confirmation emails we send to every guest, posted at the front desk and on the guest registration form each guest must sign at check in. However, I will follow up to ensure the hotel’s current policies regarding Covid-19 are still actively posted. Our hotel was renovated a few years ago. Our furniture was custom made to have that old world Bavarian feel. There are several hotels in town that are independently owned and have kept with the tradition of the city’s theme. There are also many chain hotels in Helen to choose from. There are a few wonderful places in the city to get a delicious breakfast. Ms. S. if you would like to discuss this further, please call the hotel directly to speak with the office manager or you may respond via the confirmation email sent to your email address. Again, please accept my apologies for any misunderstandings.

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you so much for the review.

5
Family

The property has an old world charm and was wonderful for a stay with a teenager and pre-teen and my mom. We will definitely be staying here from now on when we come to Helen.

By , from Weaver, AL on Mar 2, 2020

Review comment responded on Mar 5, 2020

Ms. Shera it was a pleasure meeting the four of you. I am so glad you all enjoyed your stay. I really do think the Patio level during the warmer seasons would be a hit with you all. We look forward to seeing you all again, hopefully soon!

4
Everyone

We liked it being right on the river that was acceptable with stairs into the water. We also enjoyed being right in Helen, able to walk everywhere with free parking at the hotel. Free breakfast was just average, plain bagels, yogurt, cereal, fruit bars, prepackage donuts/honey buns.

By on Oct 29, 2019

Review comment responded on Oct 31, 2019

We are pleased to hear you enjoyed being able to have access to the river. It is a wonderful place to sit and listen to the river. We are currently talking about the breakfast and how to improver it. We do hope to see you again.

5
Family Family with small children Family

Our room. The balcony. How they put us with familes with younger kids. So when our kids was loud we didnt feel like we were bothering anyone since theirs was too.

By on Mar 10, 2019

Review comment responded on Mar 10, 2019

Thank you so much for the review. We do try our best to place guests with children near other guests with children. It's always nice when children can make a new friend and possibly stay in touch. Some of our guests that travel annually for certain dates have children who have made life long friends with other families who traveled during those certain dates annually. We do hope to see you again!

5
Everyone

Everytging was great.....,................................

By on Feb 11, 2019

Review comment responded on Feb 14, 2019

Thank You for Your review.

3
Everyone

Convenient location but not the nicest room. We would have checked out after the first night but the room was non-refundable. Some staff were friendly and some were just ok.

By on Dec 13, 2018

Review comment responded on Dec 14, 2018

Thank You For Your Review

4
Everyone

It was the best location and the room was super clean!

By on Oct 19, 2018

Review comment responded on Oct 19, 2018

Wow, thank you so much.

1

not a pleasant experience

Everyone

Good location but they need to fumigated. It's really disgusting waking up and seeing cockroaches run across the nightstand.

By , from Madison, WI on Dec 3, 2016

Review comment responded on Jan 13, 2017

We are sorry you had a negative experience during your stay. We’ve been in business 40+ years and we strive to create the best possible lodging experience for all of our guests. Again, please accept our most sincere apology.

Helendorf River Inn, Suites & Conference Center

33 Munich Strasse, Helen, GA 30545
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