Chris at the front area was so very kind.
Room was smoked in. Front desk moved us from quiet back room to busy traffic side. Room had broken drawer handle, coffe stains on mattress cover, urine smell coming from carpet or mattress. Toilet seat broken, drawer handle brike, needed a screw. Breakfast was not good. Coffee maker in room didn’t look clean. Housekeeper got fired day of arrival. New Housekeeper needed my help with changing mattress cover and i have beoken thumb.
Our sheets and comforter were stained so bad we had to ask for new ones. The fridge had mildew in it. Though it's one of the cheaper hotels in town, I expected it to be cleaner for an over $100/ night hotel, especially when it wasn't peak visiting times. If I would have been staying longer than 2 nights, I would have went to another hotel.
Couple cleaning were very nice. Understaffed like so many places. Room not quite ready but they were working as fast as they could. Nice location.
Budgetel Inn and Suites Plus places you within a 5-minute walk of Helen Tubing & Helen Water Park and Chattahoochee River. This 54-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and 48-inch Smart TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Sitting areas, coffee makers, and free local calls are also standard. Change of towels is available on request.
Budgetel Inn and Suites Plus features an indoor pool, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an airport shuttle for a fee during limited hours. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Chris at the front area was so very kind.
Hello Stephen,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.
Room was smoked in. Front desk moved us from quiet back room to busy traffic side. Room had broken drawer handle, coffe stains on mattress cover, urine smell coming from carpet or mattress. Toilet seat broken, drawer handle brike, needed a screw. Breakfast was not good. Coffee maker in room didn’t look clean. Housekeeper got fired day of arrival. New Housekeeper needed my help with changing mattress cover and i have beoken thumb.
Hello kristy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Our sheets and comforter were stained so bad we had to ask for new ones. The fridge had mildew in it. Though it's one of the cheaper hotels in town, I expected it to be cleaner for an over $100/ night hotel, especially when it wasn't peak visiting times. If I would have been staying longer than 2 nights, I would have went to another hotel.
Hello Tiffanie, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
Couple cleaning were very nice. Understaffed like so many places. Room not quite ready but they were working as fast as they could. Nice location.
Hello Robert,We can't thank you enough for sharing your feedback with regards to our location and comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hello Jacob, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
Hello Karla,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.