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Unicoi State Park & Lodge

3.0 out of 5.0
Overview Reviews Amenities & Policies
1788 Highway 356, Helen, GA
1-844-663-2269
3.5
out of 5
Average Guest Review
See all 16 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

We loved everything! Super clean and comfortable beds .. perfect location . Staff friendly and the shuttle was a wonderful service Into Helen

They changed my reservation to he day before arrival telling me they don't have king size beds. I called to cancel and found out they really do but wanted to give my room to simeone else. They kept making excuses and changed the story. We got tired of the lies and just cancelled the whole stay. Did not used to be like that there.

Just a little outdated, but other than that, it's located in a beautiful park and close to downtown Helen.

Nice location close to Helen but within a natural area close to Ana Ruby falls, an accessible lake, trails, and other activities. The rooms are worn and dated, needing renovation, building A is being renovated as we speak, but otherwise the property is great. Don't bother getting a loft room in peak summer or peak winter; the wall mounted air conditioner cannot circulate air up there...it was painfully hot and useless despite being cold on the main level. We switched rooms.

The room was very clean and organized. The place itself was very quiet and peaceful.

The check-in and check out staff were friendly and very helpful. Our servers during breakfast the first day wasn't very helpful or attentive. However, our server the day we checked out, was wonderful. She anticipated our needs and service was awesome. Breakfast was wonderful too. Our zip line guides were friendly and funny, it made the zip lining experience of our kids and ours very memorable and fun. The only major complaint we have is that our room was not cleaned - housekeeping did not come to our room and that the beds were sagging which was very uncomfortable after a long day of activities.

The lodge seems to be set up for large groups or conventions. For a family of four, it’s easy to feel ignored. Staff walk by with hardly a smile or hello. I called the front desk two times requesting the maid to come vacuum the toenails off the carpet in our room. The first associate showed me some compassion for my disgust, but the second associate made excuses that vacuuming is not an every day chore for the housecleaning staff. Really? I’m not asking for an explanation of how you divvy up the work around here. I’m requesting for a second time that you remove someone ELSE’S body parts from my bedroom. There was also a wad of black hair behind our toilet that I didn’t want to complain about since the toenails seemed more urgent to me (my family are all shades of blonde). Lastly, upon leaving, there was a mysterious $135 charge on our bill that no one at the front desk could identify, so they got a superior to remove it. Good thing we looked at every line!

This hotel is undergoing renovations and it did not age gracefully. I would suggest to look for elsewhere.

I had a one night stay at Unicoi State Park & Lodge. Very spacious, but I could tell that the facilities are a little older. I love the peacefulness of this location. Would recommend staying for relaxation.

It's a relaxing hotel, very convenient if you want to visit the falls in Unicoi Park, very close to Helen. The hotel is Ok, restaurant with good buffet and the atmosphere is very quite and relaxing

The room was clammy and damp. It was not worth what I paid for it.

We went to the mountains for a short overnight trip just to explore the area. There are lots of things to do around the park area. We especially enjoyed the short hike up to Anna Ruby Falls and going to Brasstown Bald. Hofer's Restaurant in Helen is a good place to eat. Their bakery is excellent.

Highway 356 Helen GA

Room options

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4
$99* Per night/room Mar 30 - Mar 31

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Double Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Double Room, 2 Queen Beds, Mountain View

2 Queen Beds | Sleeps 4

Standard Double Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Unicoi State Park & Lodge

Everyone (12) Couples (1) Family (4)
4
Everyone

By on Aug 19, 2019

Review comment responded on Aug 21, 2019

Thanks so much for visiting our park and lodge. We hope to see you again on another trip in the near future!

5
Family

We loved everything! Super clean and comfortable beds .. perfect location . Staff friendly and the shuttle was a wonderful service Into Helen

By on Aug 14, 2019

Review comment responded on Aug 14, 2019

Thanks so much for visiting our park and lodge. We are delighted that you enjoyed your stay with us, and we hope to see you back on a return visit soon!

2
Everyone

They changed my reservation to he day before arrival telling me they don't have king size beds. I called to cancel and found out they really do but wanted to give my room to simeone else. They kept making excuses and changed the story. We got tired of the lies and just cancelled the whole stay. Did not used to be like that there.

By on Jul 13, 2019

Review comment responded on Jul 15, 2019

I'm so sorry for the problems that you experienced with your reservation. We are currently undergoing renovations and may have had a last minute shortage with a particular room type. I'm sorry that we did not do a better job of resolving this for you and that you had to cancel your reservation.

4
Family

Just a little outdated, but other than that, it's located in a beautiful park and close to downtown Helen.

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Thanks so much for visiting our park and lodge. We recognized the need for updates to our lodge rooms, and we are actually in the process of a complete renovation of all rooms with the first building to be completed next week. All of our lodge rooms will be completely renovated by June of 2020. We hope you will come back and see the improvements we are making!

4
Family Family

Nice location close to Helen but within a natural area close to Ana Ruby falls, an accessible lake, trails, and other activities. The rooms are worn and dated, needing renovation, building A is being renovated as we speak, but otherwise the property is great. Don't bother getting a loft room in peak summer or peak winter; the wall mounted air conditioner cannot circulate air up there...it was painfully hot and useless despite being cold on the main level. We switched rooms.

By on Jul 4, 2019

Review comment responded on Jul 5, 2019

Thanks so much for staying with us. Yes, we are renovating all of our guest rooms which should address your concerns. Come see us again!

5
Partner Couples Business Business

The room was very clean and organized. The place itself was very quiet and peaceful.

By on May 31, 2019

Review comment responded on Jun 3, 2019

Thanks so much for staying with us. We are thrilled that you enjoyed your time here with us. We hope to see you again in the future!

4
Everyone

By on May 20, 2019

Review comment responded on May 21, 2019

Thanks so much for visiting our park and lodge. We hope you enjoyed your stay and hope to see you again on a future visit!

3
Everyone

By on May 19, 2019

Review comment responded on May 21, 2019

Thank you for visiting our park and lodge. We hope you enjoyed your stay with us and hope to see you again on a future visit!

4
Everyone

By on Dec 26, 2018

3
Everyone

The check-in and check out staff were friendly and very helpful. Our servers during breakfast the first day wasn't very helpful or attentive. However, our server the day we checked out, was wonderful. She anticipated our needs and service was awesome. Breakfast was wonderful too. Our zip line guides were friendly and funny, it made the zip lining experience of our kids and ours very memorable and fun. The only major complaint we have is that our room was not cleaned - housekeeping did not come to our room and that the beds were sagging which was very uncomfortable after a long day of activities.

By , from Jacksonville, FL on Nov 13, 2018

Review comment responded on Nov 28, 2018

Thank you for staying with us and for the feed back. We hope you come back and stay with us!

Unicoi State Park & Lodge

1788 Highway 356, Helen, GA 30545
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