The facility listed that it was recently renovated. It was obvious that our room was recently renovated but the condition wasn't great. It looked like there had been some pictures on the wall that were ripped down and damage to the walls, marks in the brand new furniture. The room itself appeared to be clean. The lady at the desk was talking to the other person at the desk about a person being drunk and belligerent on another floor. Walking around in the morning to leave, the elevator had water all over from people getting out of the pool wet and dirt from who knows where since the pool was indoors. A half eaten waffle just left on a table by the elevator. I honestly felt sorry for the staff and the owners. It seemed like some of the people that were staying there showed little respect for the facility. We didn't eat at the FREE breakfast but the area seemed clean and the half eaten waffle looked tasty, lol.
We had dirty sheets was one issue. But my buggest issue is they charge you for the room and take a $100 deposit on top of it and it takes between 8-10 to get that money back. As travlers we could use that $100!!!
I thought it was a full breakfast. I was wrong. Other than that it was a decent experience.
Room very clean. Easy to find. Able to park and walk to restaurants.
Positive:Very clean, nice room. Friendly staff. Nice area with wide choice of eatery’s within walking distance. Negative: Air conditioner in room extremely loud. Left early next morning, free coffee was cold.
Clean and fairly modern, but breakfast room had about 10 "Don't" signs posted.
could have breakfast start earlier than 7 am on Sat
Air conditioner malfunctioning. Had to reboot heater several times to keep it working
Homemade cookies & tea/coffee on arrival. Very clean & fresh room. Enjoyed to new super clean work-out room and the lovely clean warm indoor pool with an inviting jetted hot whirlpool. Complete hot morning breakfast with a friendly attentive staff. I could smell bacon cooking early in the AM which lured me down to their hot complete breakfast. Lovely stay!
Friendly staff. Very clean. Nice breakfast. Safe and convenient location.
This was a good place for the price. The room had overwhelming perfume smell, which made me think something was being covered up. The carpet and bed were a little bit damp. Other than that, super comfortable beds, adequate breakfast, fun pool, nice staff.
The proximity to I-75 and the availability of dining options.
Maybe because it was a little busy...front desk person wasn't necessarily dis courteous to me but i heard her on the phone.
Room smell of a damp odor. It probably should not have been rented out, but I tolerated it.
Located 2.4 mi (3.9 km) from The Shoppes at River Crossing, Country Inn & Suites by Radisson, Macon North, GA is within a 10-minute drive of other popular attractions like Museum of Arts and Sciences. This 79-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast.
The 79 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include free local calls, ironing boards, and desks.
Guests of Country Inn & Suites by Radisson, Macon North, GA have access to an indoor pool, a fitness center, and a spa tub. Onsite parking is offered for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
The facility listed that it was recently renovated. It was obvious that our room was recently renovated but the condition wasn't great. It looked like there had been some pictures on the wall that were ripped down and damage to the walls, marks in the brand new furniture. The room itself appeared to be clean. The lady at the desk was talking to the other person at the desk about a person being drunk and belligerent on another floor. Walking around in the morning to leave, the elevator had water all over from people getting out of the pool wet and dirt from who knows where since the pool was indoors. A half eaten waffle just left on a table by the elevator. I honestly felt sorry for the staff and the owners. It seemed like some of the people that were staying there showed little respect for the facility. We didn't eat at the FREE breakfast but the area seemed clean and the half eaten waffle looked tasty, lol.
We had dirty sheets was one issue. But my buggest issue is they charge you for the room and take a $100 deposit on top of it and it takes between 8-10 to get that money back. As travlers we could use that $100!!!
Dear Guest, Thanks for staying at our hotel. Though you liked the stay at our hotel, we are sorry for your concern regarding the deposit. As the policy is set by our management, we will look into this matter & also if there is any possible solution. Please visit us again. Sincerely, Hotel Manager
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
I thought it was a full breakfast. I was wrong. Other than that it was a decent experience.
Dear Guest, Thank you so much for your valuable feedback. I'm pleased that you were satisfied with everything other than the breakfast issue which detracted from your stay. Presently, we are serving the food packages considering the current pandemic situation for the safety of our guests. We will surely restart once things are back to normal. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager
Dear Reginald, Thanks for your choosing our hotel for your stay and the 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager
Room very clean. Easy to find. Able to park and walk to restaurants.
Dear LarryArnold, A big thank you for your stay at our hotel. It is really delightful to see your feedback regarding the clean rooms, convenient & easy to find location including easy parking & close attractions. We are delighted to know everything went great during your stay and that our hotel was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager
Positive:Very clean, nice room. Friendly staff. Nice area with wide choice of eatery’s within walking distance. Negative: Air conditioner in room extremely loud. Left early next morning, free coffee was cold.
Dear Teresa, Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are glad you were impressed with our staff, clean rooms, food junctions. However, we are sorry about the air conditioner issue. The maintenance had been informed to fix the problem. We always work on making our guest stay better by learning from the experience of the guest. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager
Dear Guest, Thanks for your feedback. Positive feedback provide us with the motivation we need to continue our services. We are glad we could satisfy you. We hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Clean and fairly modern, but breakfast room had about 10 "Don't" signs posted.
Dear Guest Thanks for the stay at our hotel. I'm pleased that your overall experience was good. We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again. Sincerely Hotel Manager
Dear Guest, Please accept our heartfelt apology that the level of service you received did not meet the usual high standards our guests have come to expect from us over the years. Reviews like this are always profoundly disturbing for us to read. We're actually aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. With this information, I can investigate the cons you mentioned in your review and ensure it won’t happen again. Sincerely, Hotel Manager