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Recent guest reviews

Hotel room clean and spacious. Bathroom a little small. Staff generally friendly. Area outside of hotel felt a little unsafe. Smashed up car in car park and a visit to food store next door was a bit unsettling. Overall though a good choice if travelling from Louisville airport but bring snacks with you rather than venturing to store next door! We did not want to eat out after long journey hence the visit to the store.

Restaurant and bar were closed and that was a big disappointment… no warning!

Always love my stays

I love everything about my stay always

I FELT SAFE, HOTEL STAFF WAS NICE AND SPOKE TO YOU WHEN THEY SEEN U COMING OR GOING, THIS WAS MY FIRST STAY AND WILL NOT BE MY LAST... I MADE A GREAT CHOICE, BREAKFAST WAS ALSO TASTY. CAN WAIT UNTIL MY NEXT STAY..

They are very clean and have a standard breakfast option. Staffs are friendly

I did like the property however the bathroom lights did not work and the coffee maker with missing the dispenser.

The staff was always very friendly. Especially the woman who was there at the beginning of breakfast. She brought out a high chair for my son without me even having to ask. I didn’t catch her name though. Everything was clean. The only thing maybe is the neighborhood but even that wasn’t so bad.

I have never stayed at such a flawless hotel. The entire hotel is spotless. The staff are the kindest I’ve ever met, Alton, Ivory, and one other lady whose became I don’t remember are PHENOMENAL !! Customer service off the charts! The housekeepers are sooo kind! The maintanence guys, the breakfast attendants. Everyone soooook amazing!!! I have zero complaints about this place. I refuse to stay elsewhere when in Louisville!

They put a $171.66 hold on my credit card that was supposed to be refunded after checkout. It’s going on 2 weeks & I still haven’t got my money back. I was charged $200.97 for the initial room which was taken out immediately. I was given the wrong room upon arrival, I reserved one w/ a king & got 2 queens. They had none of ones I reserved available. When asked if there was a price difference they told me I would have to call the 3rd party I booked it w/. I’ve called 3xs and was told they will work on the situation & call me back (no returned calls from them) & still no refund for the hold. $371 for a room is ridiculous! They sure aren’t in any hurry to return my $ yet they had no problem overcharging for a room & taking there sweet time to get it back to me. I will keep calling!!!

We loved everything about it! Super friendly staff, clean new rooms, large dining area. We will stay here again.

Dixie Hwy Louisville KY

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Premier Airport/Expo Center Hotel places you within 2 miles (3 km) of Expo Five and UofL Health - Mary & Elizabeth Hospital. This 169-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available once per stay.


Property features

At Best Western Premier Airport/Expo Center Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Premier Airport/Expo Center Hotel

Everyone (7) Couples (5) Family (1)
4
Partner Couples

Hotel room clean and spacious. Bathroom a little small. Staff generally friendly. Area outside of hotel felt a little unsafe. Smashed up car in car park and a visit to food store next door was a bit unsettling. Overall though a good choice if travelling from Louisville airport but bring snacks with you rather than venturing to store next door! We did not want to eat out after long journey hence the visit to the store.

By on Apr 11, 2022

Review comment responded on Apr 14, 2022

Thank you David for your feedback. It is great to hear that you enjoyed your stay and we sure hope to be able to welcome you here at the Best Western Premier again in the future. Sincerely Simone Mangold

5
Everyone

By on Apr 3, 2022

4
Friends

Restaurant and bar were closed and that was a big disappointment… no warning!

By on Jan 13, 2022

Review comment responded on Jan 14, 2022

Hello Tamara, Thank you so much for your review. We appreciate you taken out the time to giving us much needed feedback. Regarding the Bar, we have it open most Friday's and Saturday's but due to Staffing levels not during the week. I apologize if this caused an inconvenience. We do hope that this is only temporary and we can get it back reopen within a month or two. Again thank you for your review. We are looking forward to your next visit here at the Best Western Premier. Until then please stay safe. Sincerely Simone Mangold

5
Partner Couples

Always love my stays

By on Jan 13, 2022

Review comment responded on Jan 14, 2022

Thanks Keneshia! We love having you here!!

5
Partner Couples

I love everything about my stay always

By on Dec 27, 2021

Review comment responded on Feb 3, 2022

Keneshia WE LOVE HAVING YOU ALWAYS! You are such a loyal customer and we appreciate your business and your feedback;. See you soon!

5
Partner Couples

I FELT SAFE, HOTEL STAFF WAS NICE AND SPOKE TO YOU WHEN THEY SEEN U COMING OR GOING, THIS WAS MY FIRST STAY AND WILL NOT BE MY LAST... I MADE A GREAT CHOICE, BREAKFAST WAS ALSO TASTY. CAN WAIT UNTIL MY NEXT STAY..

By on Nov 23, 2021

Review comment responded on Nov 24, 2021

Hello Keneshia, Thank you so very much for your wonderful review. We appreciate you taking the time to giving us feedback so we know where we can improve and where we are doing a good job. We are looking forward to your next visit. Until then, we here at the Best Western Premier would like to wish you a wonderful Holiday Season! Sincerely Simone Mangold

5
Business Business

They are very clean and have a standard breakfast option. Staffs are friendly

By on Nov 15, 2021

Review comment responded on Nov 18, 2021

Thank you RUHUL for all 5"s!!! We appreciate you!

4
Everyone

I did like the property however the bathroom lights did not work and the coffee maker with missing the dispenser.

By on Jun 11, 2021

Review comment responded on Jul 29, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Simone Mangold

2
Everyone

By on Apr 2, 2021

5
Family with small children Family

The staff was always very friendly. Especially the woman who was there at the beginning of breakfast. She brought out a high chair for my son without me even having to ask. I didn’t catch her name though. Everything was clean. The only thing maybe is the neighborhood but even that wasn’t so bad.

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for your positive review. I am glad your experience exceeded your expectations. Teri, who is our morning supervisor at breakfast has always had the best service and I am glad she was able to deliver that for you during breakfast. We hope you come back to visit the next time you are in Louisville

Best Western Premier Airport/Expo Center Hotel

4110 Dixie Hwy, Louisville, KY 40216
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