Skip to main content
Beginning of main content

Recent guest reviews

The staff was always very friendly. Especially the woman who was there at the beginning of breakfast. She brought out a high chair for my son without me even having to ask. I didn’t catch her name though. Everything was clean. The only thing maybe is the neighborhood but even that wasn’t so bad.

I have never stayed at such a flawless hotel. The entire hotel is spotless. The staff are the kindest I’ve ever met, Alton, Ivory, and one other lady whose became I don’t remember are PHENOMENAL !! Customer service off the charts! The housekeepers are sooo kind! The maintanence guys, the breakfast attendants. Everyone soooook amazing!!! I have zero complaints about this place. I refuse to stay elsewhere when in Louisville!

They put a $171.66 hold on my credit card that was supposed to be refunded after checkout. It’s going on 2 weeks & I still haven’t got my money back. I was charged $200.97 for the initial room which was taken out immediately. I was given the wrong room upon arrival, I reserved one w/ a king & got 2 queens. They had none of ones I reserved available. When asked if there was a price difference they told me I would have to call the 3rd party I booked it w/. I’ve called 3xs and was told they will work on the situation & call me back (no returned calls from them) & still no refund for the hold. $371 for a room is ridiculous! They sure aren’t in any hurry to return my $ yet they had no problem overcharging for a room & taking there sweet time to get it back to me. I will keep calling!!!

We loved everything about it! Super friendly staff, clean new rooms, large dining area. We will stay here again.

Dixie Hwy Louisville KY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Expo Five, Best Western Premier Airport/Expo Center Hotel is within 3 miles (5 km) of Churchill Downs. This 169-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 169 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Best Western Premier Airport/Expo Center Hotel, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Premier Airport/Expo Center Hotel

Everyone (4) Couples (1) Family (1)
5
Family with small children Family

The staff was always very friendly. Especially the woman who was there at the beginning of breakfast. She brought out a high chair for my son without me even having to ask. I didn’t catch her name though. Everything was clean. The only thing maybe is the neighborhood but even that wasn’t so bad.

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for your positive review. I am glad your experience exceeded your expectations. Teri, who is our morning supervisor at breakfast has always had the best service and I am glad she was able to deliver that for you during breakfast. We hope you come back to visit the next time you are in Louisville

5
Everyone

I have never stayed at such a flawless hotel. The entire hotel is spotless. The staff are the kindest I’ve ever met, Alton, Ivory, and one other lady whose became I don’t remember are PHENOMENAL !! Customer service off the charts! The housekeepers are sooo kind! The maintanence guys, the breakfast attendants. Everyone soooook amazing!!! I have zero complaints about this place. I refuse to stay elsewhere when in Louisville!

By on Oct 8, 2019

Review comment responded on Nov 20, 2019

Greetings! Thank you for your awesome review! We are so excited you were satisfied with your stay as well as the service you received! We will be sure to let the employees you've mentioned know that they helped make your stay a memorable one. We look forward to your next stay here at Best Western Premier Louisville! Thank you again, Kelsey

3
Everyone

By on Oct 2, 2019

Review comment responded on Oct 7, 2019

Thank you for your review!

3
Partner Couples

They put a $171.66 hold on my credit card that was supposed to be refunded after checkout. It’s going on 2 weeks & I still haven’t got my money back. I was charged $200.97 for the initial room which was taken out immediately. I was given the wrong room upon arrival, I reserved one w/ a king & got 2 queens. They had none of ones I reserved available. When asked if there was a price difference they told me I would have to call the 3rd party I booked it w/. I’ve called 3xs and was told they will work on the situation & call me back (no returned calls from them) & still no refund for the hold. $371 for a room is ridiculous! They sure aren’t in any hurry to return my $ yet they had no problem overcharging for a room & taking there sweet time to get it back to me. I will keep calling!!!

By on Sep 30, 2019

Review comment responded on Nov 25, 2019

Resolved. please close

5
Everyone

We loved everything about it! Super friendly staff, clean new rooms, large dining area. We will stay here again.

By , from Cisco on Sep 4, 2019

Review comment responded on Sep 4, 2019

Hi Leah, Thank you for your recent feedback, we were so excited about your review. We look forward to welcoming you back in the near future. Sincerely

5
Everyone

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Thank you for your positive review of our hotel. Our team strives to meet and exceed our guest's expectations. We hope you choose to stay with us on your next visit to Louisville

Best Western Premier Airport/Expo Center Hotel

4110 Dixie Hwy, Louisville, KY 40216
url importing http://www.orbitz.com/Louisville-Hotels-Best-Western-Premier-Airport/Expo-Center-Hotel.h16068-p2.Hotel-Reviews
There was an error importing /Louisville-Hotels-Best-Western-Premier-Airport/Expo-Center-Hotel.h16068-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Louisville-Hotels-Best-Western-Premier-Airport/Expo-Center-Hotel.h16068-p2.Hotel-Reviews