The hotel is advertising features and amenities which have been closed for a long time. Misleading and disappointed. Hot tub was drained and off, bar isn't opened, restaurant isn't opened. House keeping on request is a little annoying. Pricey breakfast options so I ended up going out for breakfast each day.I would not have chosen this hotel had I been properly informed about the amenities which were not available. The primary photo shows a fully stocked bar/restaurant yet it's closed indefinitely. Extremely bright lights pointed at all guest room windows can keep you up at night if you don't close the curtains. I like to keep my curtains open so was annoying and made for a difficult nights rest.
Parking was very crowded the last day. I have never stayed in a Courtyard before, but was disappointed in a Marriott brand being less than clean.
There was mold on the shower curtain liner.There was a bar and restaurant that listed in the anemities but was not open.Also pool and hot tub were not open.Patio furnitire was ripped and not useable.No cushions on the chairs next to the fire pits.
Well the breaker kept flipping, the first time they came and done it, so every other time we did it bc we didn’t want to wait on someone to come fix it! Then then next morning we got woken up to the fire alarm went outside and waited 30 mins for it to be a false alarm! So needless to say the room was great the hotel was gorgeous, the people were super nice but the experience was not good! I have to stay again in a couple weeks and I might have to choose a different hotel! I hate to do that bc the place was beautiful but I am not going to pay almost $80.00 to have a bad experience when all I needed was sleep!!!
i paid for my room online. I arrive at the hotel to be told they had no room for me. the called to the hotel and ask if they this room open. They saidn they had the same room that I paid for at the next hotel so I go next door to get room. I get my so they said and when i get in my room it is two rooms with two beds. Now I am alone so there I was. So think they wanted me two stick two beds to make one. This was the worst time I had all year. I spend a lot of time in hotels'
Location was excellent for us. It was central to what we were doing.
i won't fill out anymore surveys if you ask for comments.
Trying to use the wifi was difficult. I could connect but was unable to do anything. I had to call the front desk and they gave url code I needed to use he wifi. This information should have been provided when I checked in. Also the so called restaurant is a joke. Just like the courtyard I stayed at in Albany, Ga, it has only one person working so it takes forever to get cold eggs. Also the prices of the items on the menu are way overpriced. I will never stay at a courtyard again.
Staff was amazing! Professional, knowledgeable, friendly, cheerful, and they ALL went over the top to provide extra special care for every request.
Awesome staff.... friendly & efficient. Even the shuttle drivers were informative and helpful. Clean room, hallways, and common areas. The dining room staff are friendly and the food was delicious. Hotel is close to the airport. Prince is reasonable.
Very comfortable accommodations. I was traveling alone with my 10 month old and it was a great stay. The staff was courteous and exceptionally helpful. Excellent location as well. Overall fantastic experience.
Bar and kitchen service AWFUL!!! Thank goodness there were plenty of restaurants around. Not one person seemed to know what they were doing behind the bar. It took 35 minutes to get a sandwich. Took 15 minutes to get a box of cereal and a carton of milk. The bartender didn't know how to make mixed drinks. So be easy on her and order a bottle beer otherwise you will never get a drink
I thought the hotel was very nice, up-to-date and very clean. It would have been great if Continental Breakfast was offered. In my search for a hotel, I thought this hotel offered the free Continental Breakfast. Honestly, I would NOT stay here again, because you do not offer the Breakfast. For the price of the room, free breakfast should have been included. Outside of that, I really liked the hotel.
pro - close to airport, free airport shuttle (super nice driver), free shuttle to selected restaurants nearby cons - front desk is always gone, waited both check in and out because there's no one there no complimentary water in the room, no free breakfast, paid breakfast menu is very limited
Been here a few times. Always awesome. Always clean. Always convenient.
Located in Beaumont Residential within a mile (2 km) of Kentucky Clinic South, Courtyard Lexington Keeneland/Airport is within a few miles (5 km) of Continuing Care Hospital - CHI Saint Joseph Health. This 3-star hotel has 103 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
This hotel is home to a bistro and a bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and coffee makers are also available. Housekeeping is available on request.
At Courtyard Lexington Keeneland/Airport, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and a meeting room.
The hotel is advertising features and amenities which have been closed for a long time. Misleading and disappointed. Hot tub was drained and off, bar isn't opened, restaurant isn't opened. House keeping on request is a little annoying. Pricey breakfast options so I ended up going out for breakfast each day.I would not have chosen this hotel had I been properly informed about the amenities which were not available. The primary photo shows a fully stocked bar/restaurant yet it's closed indefinitely. Extremely bright lights pointed at all guest room windows can keep you up at night if you don't close the curtains. I like to keep my curtains open so was annoying and made for a difficult nights rest.
Parking was very crowded the last day. I have never stayed in a Courtyard before, but was disappointed in a Marriott brand being less than clean.
There was mold on the shower curtain liner.There was a bar and restaurant that listed in the anemities but was not open.Also pool and hot tub were not open.Patio furnitire was ripped and not useable.No cushions on the chairs next to the fire pits.
Well the breaker kept flipping, the first time they came and done it, so every other time we did it bc we didn’t want to wait on someone to come fix it! Then then next morning we got woken up to the fire alarm went outside and waited 30 mins for it to be a false alarm! So needless to say the room was great the hotel was gorgeous, the people were super nice but the experience was not good! I have to stay again in a couple weeks and I might have to choose a different hotel! I hate to do that bc the place was beautiful but I am not going to pay almost $80.00 to have a bad experience when all I needed was sleep!!!
i paid for my room online. I arrive at the hotel to be told they had no room for me. the called to the hotel and ask if they this room open. They saidn they had the same room that I paid for at the next hotel so I go next door to get room. I get my so they said and when i get in my room it is two rooms with two beds. Now I am alone so there I was. So think they wanted me two stick two beds to make one. This was the worst time I had all year. I spend a lot of time in hotels'
Dear Mr. GlendonHarrisson, We sincerely apologize for the inconvenience of moving hotels. We hoped you would not mind the upgraded two bedroom suite. we hope you will give us another chance to serve you better. Sincerely, A.Yohe
Location was excellent for us. It was central to what we were doing.
Dear Anonymous, Thank you for choosing to stay with us and sharing your excellent feedback. I look forward to sharing it with our team.
i won't fill out anymore surveys if you ask for comments.
Dear Anonymous, Thank you for the valued feedback ! We are glad we exceeded your expectations . We look forward to hosting you on your next visit to Lexington.
Dear Ms. Crum, We apologize for the unfortunate issues you experience. We know how valuable your sleep is, especially while traveling. We have addressed the issues and hope you will give us another opportunity to serve you again. Sincerely, A.Yohe