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Crowne Plaza Louisville Airport Expo Center

3.5 out of 5.0

Recent guest reviews

Very disappointing experience. Hotel was nice until I had to take a shower in standing water, up to my ankles!! I was so annoyed because I waited and drained the water out twice thinking it was a one time issue. Nope... the drain was clogged and took forever to drain. I let management know, but they didn't seem too concerned.

Check in for rewards members was very uninspiring. The attendant acted like she was doing you a favor for being there. Hotel is looking tired. Carpets throughout could use a good cleaning and fresh paint would both go a long way toward improving that look. Room was fine and clean.

Spacious rooms , free shuttle, great restaurant, nice staff!

check in was very quick and staff were excellent and friendly

We enjoyed our stay, and appreciated the friendliness of the staff. The hotel is getting dated, but still nice and clean. An added perk was that the hotel had a free shuttle for us to Kentucky Kingdom. We recommend staying.

I only went for a over night stay but there was a prom at the hotel that night which I didn't know about until I got there so half the parking lot was blocked off and hard to navigate because one person would tell you to park here and then someone else would tell you to move. I was patient with all of that until I heard a security member say " These cones are here for a f$&@" reason and if the guests don't like it they can go f$&&" stay somewhere else!" It was extremely rude! I think having a nice venue to do your prom is awesome but I paid for my room too and shouldn't have heard her say that! Then we had to listen to the prom music rocking our room and We couldn't sleep. Won't ever stay there again!

I had a nice stay employees where very nice great rooms but no breakfast must have missed that in the review all in all would stay again

A nice hotel conveniently located for getting to anywhere in Louisville that also has extraordinarily nice and helpful staff.

We arrived on a Friday evening and wanted to get the kids in the beautiful pool before it closed at 10 p.m. When we arrived at the pool at 9:20, the lifeguards on duty announced the pool would be closing at 9:40. When several parents asked why, the lifeguards said there had been many kids in the pool that day and the chemicals were unbalanced. It seemed the real reason was Friday night date night. After all, if the chemicals were unbalanced and they had left the pool open all day, what difference would 20 minutes make? The front desk staff was very rude when the issue was brought to their attention and told us snidely they could close the pool earlier if it was becoming a problem. Needless to say, many kids were kicked out early and several didn't get to get in at all. Sad they were so callous.

Very comfortable and conveniently located. Little bit too close to the airport though. Planes are right on top of you but it is named appropriately

Great location for University of Louisville games! Clean and quite rooms.

Wanted to stay near the airport and CP had the best offerings. The room was nice and clean as well as updated. The hotel restaurant was quite good. Plus you can't beat free Wi-Fi.

Hotel was reasonable and met expectations. The service in the restaurant was very disorganized and slow. It appeared that they were overwhelmed with volume of customers. I would stay with this hotel again.

great staff. great service. very convenient shuttle service and very close to airport.

Were able to switch me to a 2 bed without trouble and get me near my family who booked separately.

it is a big hotel perfectly located between the airport and the Expo. Very convenient transportation service to airport. Nice amenities. Large and comfortable rooms. Free Wi-Fi internet

This hotel had some very negative reviews, but I selected it for it's location and the pictures looked nice. The reception and registration was smooth, the receptionist very pleasant The room looked clean and the beds were comfortable. Problem started with the shower, the free products were in the shower stall, not on the counter. When I went to use them, they had already been used, and were empty or nearly empty. We went to the pool at 8 pm and there were no pool towels available, had to go back to the room get room towels to use at the pool. When we returned the next day, our room had not been cleaned, garbage overflowing and no clean towels. To get a refrigerator was an extra $20/day. Will not stay here again.

My wife and I needed a place to sleep for a few hours after attending an awards gala downtown. All of the downtown hotels were over $200 a night, so even though it was a bit less convenient to drive out towards the airport afterwards, it saved us $100 (which was worth it). We arrived late (1:00 AM), slept in until 10:00 the next morning - showered and quietly slipped out. Everything was clean, bed was comfortable, parking was free, so we considered it a win. If you were staying here because of proximity to the airport, you'd probably be even more appreciative.

Arrived late on a Friday night for a wedding the next day. Staff was extremely helpful, friendly, and gave some great recommendations for activities I wanted to do while in town. Room was fine. Not the nicest as far as decor I've stayed in, but overall, it was fine for the price. It was rather clean, but it had a bit of a dated / used feel. Only other complaint is the A/C only kicks on once you come back... it maintains a very high 78-79F while you are away, so, on the 6th floor, it takes a while to get back to a more comfortable temperature. Overall, still worth the great price we got on the hotel, so not disappointed.

Nice and clean , easy parking , and great pool. We were just staying for the night but enjoyed the accommodations.

830 Phillips Lane Louisville KY

Hotel highlights

  • Walking distance to Kentucky Exposition Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Kentucky Exposition Center is a short stroll from Crowne Plaza Louisville Airport Expo Center, and other popular attractions like Papa John's Cardinal Stadium are within a couple of miles (3 km). This 3.5-star hotel has 588 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center. Near the airport, it's also near Churchill Downs and University of Louisville.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

All of Crowne Plaza Louisville Airport Expo Center's 588 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Crowne Plaza Louisville Airport Expo Center have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 27 meeting rooms, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Deluxe Room

King 1 | Queen 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking (& Sofabed)

King 1 | Sleeps 3

Guest reviews for Crowne Plaza Louisville Airport Expo Center

Everyone (5) Business (16) Couples (10) Family (15) Other (5) Friends (4)
3

nice hotel but bad plumbing.

Everyone

Very disappointing experience. Hotel was nice until I had to take a shower in standing water, up to my ankles!! I was so annoyed because I waited and drained the water out twice thinking it was a one time issue. Nope... the drain was clogged and took forever to drain. I let management know, but they didn't seem too concerned.

By on Jul 11, 2017

4

work stay

BusinessTravelers

Check in for rewards members was very uninspiring. The attendant acted like she was doing you a favor for being there. Hotel is looking tired. Carpets throughout could use a good cleaning and fresh paint would both go a long way toward improving that look. Room was fine and clean.

By on Nov 22, 2016

Review comment responded on Nov 26, 2016

Thank you for taking the time to share your experience with us, it is only through our guest feedback that we are able to learn from our mistakes, Please allow me to apologize for our desk clerk not giving you the attention we pride ourselves on with our IHG members. We thank you again and hope to see you in the future.

5

great hotel!

Everyone

Spacious rooms , free shuttle, great restaurant, nice staff!

By on Nov 1, 2016

Review comment responded on Nov 3, 2016

Thank you for the great review about our hotel and restaurant, we are so sorry that the noises in the hotel bothered you. hope to see you again soon!

5

great hotel, great location

Everyone

check in was very quick and staff were excellent and friendly

By , from Lexington, KY on Aug 6, 2016

Review comment responded on Jan 1, 1970

Dear Guest, . Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Louisville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

4

good hotel close to kentucky kingdom.

Everyone

We enjoyed our stay, and appreciated the friendliness of the staff. The hotel is getting dated, but still nice and clean. An added perk was that the hotel had a free shuttle for us to Kentucky Kingdom. We recommend staying.

By on Jul 18, 2016

Review comment responded on Jan 1, 1970

We are so pleased to hear that your stay was enjoyable. We love to hear that our team is continuing to deliver that southern hospitality we always want to give our guest. We look forward to seeing you in the future.

2

rude staff

Everyone

I only went for a over night stay but there was a prom at the hotel that night which I didn't know about until I got there so half the parking lot was blocked off and hard to navigate because one person would tell you to park here and then someone else would tell you to move. I was patient with all of that until I heard a security member say " These cones are here for a f$&@" reason and if the guests don't like it they can go f$&&" stay somewhere else!" It was extremely rude! I think having a nice venue to do your prom is awesome but I paid for my room too and shouldn't have heard her say that! Then we had to listen to the prom music rocking our room and We couldn't sleep. Won't ever stay there again!

By , from indiana on May 1, 2016

Review comment responded on May 17, 2016

Thank you for your comments, we are extremely sorry and embarrassed by the comments you heard from the security working the parking lot, You comments have been sent to our director of security for review with this person. We appreciate you bringing this to our attention and again are very sorry. Thank you

4

wedding trip

Singles

I had a nice stay employees where very nice great rooms but no breakfast must have missed that in the review all in all would stay again

By on Nov 5, 2015

4

visiting louisville

Families

A nice hotel conveniently located for getting to anywhere in Louisville that also has extraordinarily nice and helpful staff.

By on Oct 27, 2015

3

everything but pool staff was great

Families

We arrived on a Friday evening and wanted to get the kids in the beautiful pool before it closed at 10 p.m. When we arrived at the pool at 9:20, the lifeguards on duty announced the pool would be closing at 9:40. When several parents asked why, the lifeguards said there had been many kids in the pool that day and the chemicals were unbalanced. It seemed the real reason was Friday night date night. After all, if the chemicals were unbalanced and they had left the pool open all day, what difference would 20 minutes make? The front desk staff was very rude when the issue was brought to their attention and told us snidely they could close the pool earlier if it was becoming a problem. Needless to say, many kids were kicked out early and several didn't get to get in at all. Sad they were so callous.

By on Oct 22, 2015

5

beautiful hotel college football

Singles

Very comfortable and conveniently located. Little bit too close to the airport though. Planes are right on top of you but it is named appropriately

By on Sep 27, 2015