Skip to main content
Beginning of main content

Recent guest reviews

Pool was limited to 48 people at once, and every 2 hrs it shut down for 30 minutes to be cleaned, so we got kicked out and had to stand in line again and hope to be one of the first 48 people to get in. End result = long lines to wait, crying kids, and rude staff. Also, sofa bed had no linens, and when we asked the staff for some we were told no because of covid. So we had to borrow sheets and pillows from a friend in another room. Not a great experience.

Would stay here again. Willing to check us in early and moved us to allow us to be by friends.

Very close to the airport and hotel has a shuttle

Staff was friendly & check in was fast, all covid mitigation seemed to be followed. We were put in the very first room on the main floor, basically the lobby. Both beds had yellow stains on the top blanket, and one had short black hairs, they quickly moved us to a 2nd floor room. One bed had yellow stains on the blanket & the rest was clean to the naked eye, it was late & we were tired so we just slept on top of the covers and left promptly in the morning. Nothing in the room except beds & a tv, amenities were definitely lacking. Would not stay again.

Pet friendly near the airport free shuttle nice restaurant

The original room I checked into had a king bed, great! No, the bathroom did not have a bath tub so it was water everywhere in the bathroom when I went to shower. The staffing was hit and miss as well, the young lady that checked me in was sort of rude. Otherwise the stay was alright.

It was definitely a hotel I’ll return to. I wish I was able to stay longer.

Friendly staff, clean. Quick check in. Nice COVID-19 precautions.

clean room with very comfortable bed. Great location next to the airport

The room, halls, and lobby were clean and had a fresh look.

Not sure how often the ice machine gets cleaned but the ice on the 3rd floor tasted horrible.

Phillips Lane Louisville KY

Hotel highlights

  • Walking distance to Kentucky Exposition Center and Freedom Hall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Crowne Plaza Louisville Airport Expo Center, an IHG Hotel places you within a 15-minute stroll of popular sights such as Kentucky Exposition Center and Freedom Hall. This 588-room, 3.5-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 588 rooms are air-conditioned and have an array of amenities, including MP3 docks, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

At Crowne Plaza Louisville Airport Expo Center, an IHG Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Executive Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking (Exhibit Hall)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

Everyone (36) Couples (5) Business (1) Family (6)
3
Family with small children

Pool was limited to 48 people at once, and every 2 hrs it shut down for 30 minutes to be cleaned, so we got kicked out and had to stand in line again and hope to be one of the first 48 people to get in. End result = long lines to wait, crying kids, and rude staff. Also, sofa bed had no linens, and when we asked the staff for some we were told no because of covid. So we had to borrow sheets and pillows from a friend in another room. Not a great experience.

By on Apr 20, 2021

Review comment responded on May 7, 2021

Thank you for your comments, we do apologize that this was not a great experience and will share with our team. We do hope to be able to welcome you back.

4
Family

Would stay here again. Willing to check us in early and moved us to allow us to be by friends.

By on Mar 19, 2021

Review comment responded on Mar 25, 2021

Thank YOU

4
Partner Couples Family

Very close to the airport and hotel has a shuttle

By on Jan 4, 2021

Review comment responded on Jan 5, 2021

Thank you!

4
Family Family with small children

Staff was friendly & check in was fast, all covid mitigation seemed to be followed. We were put in the very first room on the main floor, basically the lobby. Both beds had yellow stains on the top blanket, and one had short black hairs, they quickly moved us to a 2nd floor room. One bed had yellow stains on the blanket & the rest was clean to the naked eye, it was late & we were tired so we just slept on top of the covers and left promptly in the morning. Nothing in the room except beds & a tv, amenities were definitely lacking. Would not stay again.

By , from St. Louis, Mo on Dec 11, 2020

Review comment responded on Jan 5, 2021

Dear Lori, Thank you for the feedback. I hope you will accept my sincere apologies that your overall experience was not excellent. I appreciate the kind comments as well as the constructive feedback, and will share the details with my team.

3
Everyone

By on Nov 23, 2020

Review comment responded on Dec 1, 2020

Thank you for your survey, we hope to see you again.

5
Partner Couples

Pet friendly near the airport free shuttle nice restaurant

By on Oct 23, 2020

Review comment responded on Oct 26, 2020

Thank YOU!

4
Partner Couples Family

The original room I checked into had a king bed, great! No, the bathroom did not have a bath tub so it was water everywhere in the bathroom when I went to shower. The staffing was hit and miss as well, the young lady that checked me in was sort of rude. Otherwise the stay was alright.

By on Oct 21, 2020

Review comment responded on Oct 26, 2020

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We hope to welcome you back again soon.

5
Everyone

By on Oct 16, 2020

Review comment responded on Oct 26, 2020

Thank you

5
Everyone

It was definitely a hotel I’ll return to. I wish I was able to stay longer.

By , from Columbia on Oct 16, 2020

Review comment responded on Oct 26, 2020

Corey, Thank you for the great review, we look forward to your return visit!

5
Partner Couples

Friendly staff, clean. Quick check in. Nice COVID-19 precautions.

By , from Cleveland on Oct 7, 2020

Review comment responded on Oct 12, 2020

Thank you James! Hope to see you again soon.

Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

830 Phillips Lane, Louisville, KY 40209
url importing http://www.orbitz.com/Louisville-Hotels-Crowne-Plaza-Louisville-Airport-Expo-Center,-an-IHG-Hotel.h11386-p2.Hotel-Reviews
There was an error importing /Louisville-Hotels-Crowne-Plaza-Louisville-Airport-Expo-Center,-an-IHG-Hotel.h11386-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Louisville-Hotels-Crowne-Plaza-Louisville-Airport-Expo-Center,-an-IHG-Hotel.h11386-p2.Hotel-Reviews