Online info needs to be updated. We picked this hotel because it said they had a shuttle and bfast. Well they don't and haven't since covid started. We picked this hotel for those 2 things. The hotel itself is nice though.
Conveniently close to airport with easy access. Comfortable bed and good room temperature control.
Friendly staff comfortable bed near airport it was nice to have food available
Bed was terrible.....Room was dirty.......Carpet in the room needed to be cleaned. Room set up was also terrible...I will not stay there again...
The staff was extremely helpful and courteous. The rooms were a bit dated but comfortable
Heater/air conditioning did not work, room/bathroom substandard and not clean
Very nice hotel but UPS planes began there takeoffs about 430am. There were about 25 planes in the line. After the fleet was in the air after 530am it got quiet again.
Nicest hotel we have stayed in this year . Hospitality and comfort is a 10
Limited menu and low quality food at the Bistro. Staff were very kind. The shuttle works extremely well.
Nice hotel friendly employees and close to airport
Nice and comfortable. Front desk and bar staff were great when me and my dad needed something for our room and will definitely stay there again
Pleasant experience the staggering was extremely nice and the facilities were clean.
Check in and out was smooth. Only complaint was the girl who takes orders at the Bristo she was grouchy and rude.
They need to provide continental free breakfast. I see it’s a gap.
Okay. Good location for getting to and from U of L and Kentucky Kingdom. No complimentary breakfast, but grill available. Go to Cracker Barrel a few minutes away. Be careful booking online. You pay for all mistakes.
Courtyard by Marriott Louisville Airport places you within a 15-minute stroll of popular sights such as Kentucky Exposition Center and Freedom Hall. This 150-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 150 rooms feature refrigerators, coffee makers, and safes. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
At Courtyard by Marriott Louisville Airport, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. For transportation, you can make use of a free airport shuttle (available 24 hours), as well as a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.
Online info needs to be updated. We picked this hotel because it said they had a shuttle and bfast. Well they don't and haven't since covid started. We picked this hotel for those 2 things. The hotel itself is nice though.
Thank you for staying with us and providing feedback for our team. We hope to see you again, when your travels bring you to the Louisville area. Best regards, John N GM
Thank you for staying with us and providing an all, "5", review for your stay. We look forward to you staying with us again when your travels bring you to Louisville. Thank you, John N GM
Thank you for staying with us at the CY Louisville Airport. We appreciate your "5" star review. Again, thank you! John N GM
Conveniently close to airport with easy access. Comfortable bed and good room temperature control.
Thank you for staying with us at the Courtyard Louisville Airport. We appreciate the all "5" review. We will share with our team for additional motivation. Again, thank you for staying with us. John N GM
Friendly staff comfortable bed near airport it was nice to have food available
Thank you for staying with us at the Courtyard Louisville Airport. We are pleased to hear your bed was comfortable and the staff friendly. Our Bistro does serve a great menu for breakfast and dinner. Best regards, John N Gm
Thank you for staying at the Courtyard Louisville Airport. We are glad to see your stay was a "5 " star. Again, thank you. John N
Bed was terrible.....Room was dirty.......Carpet in the room needed to be cleaned. Room set up was also terrible...I will not stay there again...
Thank you for your recent stay and review. I do apologize that you did not have the experience as most of guest rate us a 5. We have brand new mattress's in every room, and all rooms have been renovated. I will share with the team to see where we can improve based on your rankings. Once again, I do apologize as this is not the norm at our hotel. John N GM
Thank you for your recent stay and great review. We take pride in ensuring all guest are fully satisfied and have an amazing stay. I am pleased we met your expectations and will share with our team. We look forward to you staying with us again when in the Louisville area again. Best regards, John N GM
The staff was extremely helpful and courteous. The rooms were a bit dated but comfortable
Thank you for your kind remarks, know that we're currently under renovation so the beds will be updated. Thank you again,
Thank you for choosing to stay at the Courtyard Louisville Airport and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. We are with a new management company that will resume these important amenities fast. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, CY Louisville Team