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Recent guest reviews

Okay place clean hotel underconstruction but iver all good place to stay

First room had no running water. 2nd room cable to the tv was cut. Outside was filthy with trash. Hotel is very ran down inside and out.

I normally don’t post negative reviews, but this needed to be said. I took the CA Bar exam earlier this week at the Ontario Convention Center and stayed at this hotel because it was the closest stay. This place was undergoing extreme renovations that were not disclosed prior to our stay. There was dust and trash everywhere. The carpets were torn up in some hallways and there was extreme wear and tear in the rooms. They turned the water and air conditioning off at times during the stay. We literally were unable to use the bathroom! This whole stay added to the stress of the ordeal. The only saving grace for them was their excellent customer service. I genuinely feel terrible for the kind people who have to work in the conditions.

Unprepared staff, heater didn’t work, smoking smell in elevators, carpet damage in one of the rooms.

I liked the close accommodation to the convention center. I was attending the Road to California Quilt Show for 3 days and 2 nights. My one concern was that there were no USB ports in my hotel electrical outlet and I forgot to bring my AC charger. Thank goodness I had one of those portal battery charger on hand to charge my iPad and phone. Everything else that truly mattered was there. I sleep well and the breakfasts were very good. I felt spoiled and I had a great time.

how quick and easy it was to check in. No crazy hidden fees or crazy extra fees

It. Was dirty bugs in the bathroom sheets gave me a rash and the air was so loud i couldnt sleep

Under construction, carpet is old. No microwave. Asked for a trundle bed and was told no. Sports bar was supposed to open at 3pm and as of 3:30, when we left to find a restaurant, it had yet to open. Cheapest we could could find with a bar, should have just went to a cheaper place, would have been cleaner. Oh, and there was a blood stain on my comforter. My hotel key was deactivated by the magnet in my wallet, front desk clerk seemed irritated shebhad to reprogram the key. House keeping staff was friendly. Asked for an extra towel as well, was told no, we would have to wait until house keeping made their rounds.

The property is under construction and needs a lot of work.

There was really nothing to like in this place. The place was under construction and for customers to just find their room they had walk around the hall way at least two to three times.

I like the location. And the price Definitely all used this place again

It looled better in the picture it was run fow. For thw most part o wont stay there again

Prompt response from hotel staff to send a chuttle to the airport for pick up. Close to the airport.

No hot water. When i advised the concierge she just said "oh ok".

E Holt Blvd Ontario CA

Hotel highlights

  • Steps from Ontario Convention Center
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Ontario Gateway Hotel places you next to Ontario Convention Center and a short drive from other popular attractions like Ontario Mills Shopping Mall. This 3.5-star hotel has 299 rooms and welcomes guests with a restaurant, an outdoor pool, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

The 299 rooms have an array of amenities, including coffee makers, phones, and ironing boards. 37-inch LCD TVs come with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Desks are also available.


Property features

Guests staying at Ontario Gateway Hotel enjoy an outdoor pool, an outdoor tennis court, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

1 King Bed, Non-Smoking Room

1 King Bed | Sleeps 4

2 Double Beds, Non-Smoking room

2 Double Beds | Sleeps 4

Guest reviews for Ontario Gateway Hotel

Everyone (102) Couples (19) Business (15) Students (1) Family (31) Friends (3) Other (3)
1
Everyone

By on May 17, 2020

5
Everyone

By on Apr 7, 2020

4
Family Family

Okay place clean hotel underconstruction but iver all good place to stay

By on Mar 15, 2020

1
Partner Couples Business Business

First room had no running water. 2nd room cable to the tv was cut. Outside was filthy with trash. Hotel is very ran down inside and out.

By on Mar 9, 2020

1
Partner Couples Business Business

I normally don’t post negative reviews, but this needed to be said. I took the CA Bar exam earlier this week at the Ontario Convention Center and stayed at this hotel because it was the closest stay. This place was undergoing extreme renovations that were not disclosed prior to our stay. There was dust and trash everywhere. The carpets were torn up in some hallways and there was extreme wear and tear in the rooms. They turned the water and air conditioning off at times during the stay. We literally were unable to use the bathroom! This whole stay added to the stress of the ordeal. The only saving grace for them was their excellent customer service. I genuinely feel terrible for the kind people who have to work in the conditions.

By , from Los Angeles on Feb 27, 2020

1
Family

Unprepared staff, heater didn’t work, smoking smell in elevators, carpet damage in one of the rooms.

By on Feb 5, 2020

5
Everyone

I liked the close accommodation to the convention center. I was attending the Road to California Quilt Show for 3 days and 2 nights. My one concern was that there were no USB ports in my hotel electrical outlet and I forgot to bring my AC charger. Thank goodness I had one of those portal battery charger on hand to charge my iPad and phone. Everything else that truly mattered was there. I sleep well and the breakfasts were very good. I felt spoiled and I had a great time.

By on Jan 26, 2020

5
Partner Couples Family

how quick and easy it was to check in. No crazy hidden fees or crazy extra fees

By on Dec 28, 2019

1
Family

It. Was dirty bugs in the bathroom sheets gave me a rash and the air was so loud i couldnt sleep

By on Dec 22, 2019

4
Everyone

By on Nov 30, 2019

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