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The Marble Arch London

5.0 out of 5.0

Recent guest reviews

First time staying in this hotel. Nice ambience, rooms are well appointed and clean, very comfortable. Staff are very helpful and friendly - they can't do enough to make your stay a good one. Would definitely recommend staying here.

As a regular traveler to London, i find The Marble Arch London On of the best hotels in London. The staff make you feel at home, rooms are well decorated, location is centered in London close to all attraction. Above all of that the price is really good.

Really nice location Two blocks to many authentic Arabic, Indian and Persian restaurants and many coffee shops. Another two blocks to Oxford Street an amazing shopping and walking experience. Staff are really friendly and attentive to the guest needs. The only thing that was below par was the sound proofing of the rooms, you could hear the next door mumbling. The unexpected pleasant surprise was the water hose in the bathroom to replace the traditional Bidet !!!

i never been in hotel worst than this one, the room is too small,and literaly u can hear the next room toilt flushing,,my wife make up items were stolen and when we asked them about it they denied..the breakfast is limited to a very few basic things(dont expect more) the only good thing is the location and there are many hotels in the same location with a higher quality not gonna come back at all 👎🏻👎🏻

Its Close to end of Oxford Street, very small reception area, no where to relax and sit except for a very small place. Nice Room, bed was comfy, bathroom adequate with an unusual see through wall that can be made opaque. TV remote was rubbish and the hotel didn't know how to work it. There was no way of putting subtitles on tv and my daughter is deaf. You had to be close to tv for it to work at all. Nice touch from hotel of wine and strawberries for my birthday.. Thank you, but I think for just the room and no breakfast it was very overpriced..Stayed at much better in London for cheaper. Staff are very pleasant. No real faults other than it was too overpriced for what we got.

As I set out in the title, the hotel is ok with a welcoming and efficient reception. Room was a little tired with smashed mirror and worn headboard. The mattress was also in need of replacing. But the worst was service at breakfast - it'd the worst service I have ever experienced. They could not make it any worse if they tried. Shame as there is potential for a decent hotel very easily.

The rooms are ridiculously small with barely any space to move - we are talking literally a foot between the wall and three sides of the bed; the vacuum cleaner was my steady companion, greeting me from the corner of the corridor every morning; you can hear all the conversations in the adjacent rooms (and presumably they can hear yours as well); there is no bar or restaurant: there is breakfast and a suggestion of room service (I did not take them up on that). I was first offered a room on the ground floor with a window facing an alley where a startled bystander peered straight at me at eye level; and then another with a TV on a 90 degree angle from the bed (itself 30 cms away from said TV). I was given a bath towel with a tear big enough to fit a head through it. I do not understand how this can possibly be a 5-star hotel, and cannot imagine what leads to better reviews - other than perhaps getting upgraded to across the street!

The service is second to none! Everyone from the bell boy to the manager are charming friendly and engaging! We would not consider staying anywhere else partly because of this. It is so rare to get such personal charming service. Secondly the attention to detail is incredible! Many many small touches which make staying here such a relaxed pleasure. The breakfasts have improved significantly recently too...huge range of choice with delicious good quality fresh fruit and excellent espresso. Working in hospitality as we do and running an award winning establishment at Millgate House we feel well placed to assess things... this hotel is top notch! 10/10 again!

This hotel lets the Montcalm name down. It charges the same prices per night as the excellent hotels in Shoreditch and Chiswell street. On my first stay I had a basement room which was right next to the entrance the staff use and where they have their smoking breaks. It was noisy and horrible. This time they put me on the top floor in a tiny room with no windows and a strange scent. Also the safe had been removed from the room. I complained and was told they couldn't move me. Would never stay here again

I stayed at the Marble Arch for a few nights during my trip to London. I wasnt happy with the first room i was allocated but when i mentioned it to the staff they were kind enough to move me to another room. I was really happy with the 2nd room. The staff and the manager Adella are very warm, friendly and helpful. I chose to stay at the Marble Arch due to the location and the access to gym and I wasnt disappointed. The gym was just across the road and it was great. Location is very central and all in all it was a great experience. thank you Adella and team. Look forward to my next trip best Meena

31 Great Cumberland Place London England

Hotel highlights

  • Walking distance to Marble Arch and Selfridges
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Marylebone, The Marble Arch London is within a 5-minute walk of Marble Arch and within 15 minutes of other popular attractions like Selfridges. This 42-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi. It's in central London and also close to Buckingham Palace and Royal Albert Hall.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

The 42 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and slippers. Other standard amenities include free newspapers, safes, and desks.


Property features

Guests staying at The Marble Arch London enjoy a full-service spa, free WiFi in public areas, and laundry facilities. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 477 reviews