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Heeton Concept Hotel - Luma Hammersmith

3.0 star property

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Photo gallery for Heeton Concept Hotel - Luma Hammersmith

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Lobby
Exterior
Lobby
Daily to-go breakfast (GBP 15 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
28-36 Glenthorne Road, London, England, W6 0LS
  • Place, Eventim Apollo
    ‪8 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Olympia Events
    ‪19 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Superior Double Room (Luma)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Double Room (Luma)

8.6 out of 10
Excellent
(49 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Light)

Standard Double Room (Light) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double Room (Light)

8.8 out of 10
Excellent
(16 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(7 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Plus Room, 1 Double Bed with Sofa Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Plus Room, 1 Double Bed with Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 204 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luma Twin Room

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Luma Twin Room

8.8 out of 10
Excellent
(14 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double or Twin Room

7.0 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

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About the neighborhood

London

Located in Hammersmith and Fulham within a short walk of Eventim Apollo, Heeton Concept Hotel - Luma Hammersmith is within a mile (2 km) of other popular sights such as Olympia Events. The 89 rooms at this 3-star hotel include electric kettles, TVs, and free tea bags/instant coffee.

What's nearby

  • Eventim Apollo - 8 min walk - 0.4 miles
  • Thames River - 10 min walk - 0.6 miles
  • Olympia Events - 19 min walk - 1.0 mile
  • Kensington High Street - 19 min walk - 1.0 mile
  • Westfield London Shopping Centre - 6 min drive - 1.3 miles

Getting around

  • Kensington (Olympia) Underground Station - 3 min drive
  • Hammersmith Station - 6 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪The William Morris - ‬7 min walk
  • ‪Joe & the Juice - ‬7 min walk
  • ‪The Swan - ‬7 min walk
  • ‪Deluxe Coffeeworks - ‬10 min walk
  • ‪Caffè Nero - ‬8 min walk

About this property

Heeton Concept Hotel - Luma Hammersmith

Heeton Concept Hotel - Luma Hammersmith features free WiFi in public areas, coffee in a common area, and laundry facilities. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Additional amenities include a garden and a water dispenser.
Guests can expect free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Electric kettles, safes, and free tea bags/instant coffee are other standard amenities.

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  • Breakfast available
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May 17 - May 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (52 inch wide door)
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 3 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.0 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately GBP 15 for adults and GBP 15 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

LUMA Concept Hotel
LUMA Concept Hammersmith
Heeton Concept – Luma London
Heeton Concept Hotel – Luma Hotel
Heeton Concept Hotel – Luma London
Heeton Concept Hotel – Luma Hotel London
LUMA Concept Hotel Hammersmith
Heeton Concept Hotel Luma Hammersmith
Heeton Concept Hotel - Luma Hammersmith Hotel
Heeton Concept Hotel - Luma Hammersmith London
Heeton Concept Hotel - Luma Hammersmith Hotel London

Frequently asked questions

Are free cancellation options available at Heeton Concept Hotel - Luma Hammersmith?

Heeton Concept Hotel - Luma Hammersmith offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Heeton Concept Hotel - Luma Hammersmith?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Heeton Concept Hotel - Luma Hammersmith on May 4, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Heeton Concept Hotel - Luma Hammersmith?

This hotel is situated in Hammersmith and Fulham within a short 12-minute walk of Thames River and also 11 minutes on foot from Eventim Apollo. You'll also find Kensington High Street and Hyde Park within a short drive.

Does Heeton Concept Hotel - Luma Hammersmith have a casino on the premises?

No, Heeton Concept Hotel - Luma Hammersmith doesn't have a casino.

Is there an indoor pool at Heeton Concept Hotel - Luma Hammersmith?

No, there is no indoor pool at this hotel.

Does Heeton Concept Hotel - Luma Hammersmith have a restaurant with a breakfast menu?

Yes, Heeton Concept Hotel - Luma Hammersmith serves to-go breakfast each morning for a surcharge from its snack bar.

Does Heeton Concept Hotel - Luma Hammersmith allow pets to stay free of charge?

No, pets aren't allowed at Heeton Concept Hotel - Luma Hammersmith.

How far is the airport from Heeton Concept Hotel - Luma Hammersmith?

The closest major airport to Heeton Concept Hotel - Luma Hammersmith is Heathrow Airport (LHR), which is 12.7 mi away (30 minutes by car). Another top airport is London City Airport (LCY), which is located 14.7 mi away (76-minute drive).

Heeton Concept Hotel - Luma Hammersmith Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 111 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel staff was pleasant and the room was clean although small. The issue was that the hotel is not new but had issues that would make you think they just opened - the card reader wasn't working, the process to check in took far too long, you can't add anything to your room (drinks, etc.) - you have to pay for them each time, there are no washcloths or towels other than body towels, the elevator didn't work for 3 days of our trip; they advertise a Buy 1-Get 1 50% of drinks but then don't honor it because it takes too long for them to process the purchase through the tablet they use (we were told it would add an additional 10 minutes to the time it took to just purchase 2 bottled waters). Again, it's a clean hotel in a quiet area but these issues kept coming up and were just not what we assumed we would encounter for a hotel that was not brand new and for the amount we paid for the stay.
Stayed 8 nights in Mar 2026

10/10 Excellent

Lisa

Stayed 1 night in Jan 2026

8/10 Good

Karol

Stayed 7 nights in Jan 2026

6/10 Okay

Halcyon

Stayed 1 night in Jan 2026

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities
Great stay. Room was very clean, shower nice and powerful and the bed very comfortable - we slept very well. Staff on the front desk were very welcoming too. We will definitely stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Raúl

Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and good price
Stayed 1 night in Jan 2026

10/10 Excellent

Sulayman

Stayed 1 night in Dec 2025

10/10 Excellent

Tenagne

Stayed 1 night in Jan 2026

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities
The price, cleanliness and location were all superb. It was quiet in the streets nearby, yet close to great pubs and restaurants, as well as the tube. Only downside was layout of the toilet, meant privacy was more limited. Otherwise great stay!
Stayed 2 nights in Dec 2025

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked a superior room but got a room in the basement packed with beds. No separate sitting room as described. No bedside tables or shelves to put drinks or phones on. If ypu made a drink you gave to put your drink on the floor as only place to sit is on beds.
Stayed 1 night in Dec 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The bathroom is quite small but that’s fine
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
The room was clean and decorated with balloons for my birthday! Thank you so much, we really enjoyed our stay.
Stayed 2 nights in Nov 2025

8/10 Good

stacey

Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

Magno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2025

6/10 Okay

Stephan, London

Liked: Cleanliness, staff & service
Unsure if Expedia or Hotel to blame - but my booking wasn't on the system on arrival so it was a half hour faff. Staff at reception was nice and sorted it in the end; but not what I needed at 11pm arrival :( Rooms a bit odd. - no side table for the bed and wardrobe so close to bed it didn't open??
Stayed 1 night in Dec 2025

8/10 Good

JAMES

Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price!
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Stayed 2 nights in Nov 2025

8/10 Good

Gareth

Business traveler
Liked: Cleanliness, staff & service, amenities
The bed and pillows made for a comfortable stay. The room was clean and ther staff were very helpful.
Stayed 1 night in Nov 2025

4/10 Poor

Katharine

Disliked: Staff & service
Here are the positives…the location is great! And they held onto our bags until check-in time. When we returned, we were given a room in the basement that was extremely cold. And the heater in the room didn’t work. We were brought space heaters, which did work but the bathroom closet and shower closet doors automatically lose so they remained frigid for the duration. Because of the space heaters, we were left with one working electrical outlet; the ones of the office desk didn’t function. And I nearly forgot to mention the pile of trash that was directly in front of our door when we arrived. It was finally removed after I asked them to do so. So, not terrible but I wouldn’t book again.
Stayed 1 night in Nov 2025

10/10 Excellent

N

Stayed 1 night in Nov 2025

8/10 Good

Jocelyn, Epsom

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is near Hammersmith train station only 5 minutes walk. The room is spacious, staff were friendly and helpful. Would recommend…
Stayed 1 night in Nov 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location. Lovely staff
Stayed 1 night in Nov 2025

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