The Montcalm At Brewery London City5.0 out of 5.0
Recent guest reviews
I don't often write reviews but the staff at The Montcalm went above and beyond for us, I had to share! My partner and I where celebrating our one year anniversary and as soon as we got to the hotel we were told we had been upgraded to a suite. The room was spectacular! It had two floors, two bathrooms, a lounge as well as a lovely room. Wee were even given a complimentary bottle of wine. I can honestly say they made our stay very special and we will definitely be goin back!
My husband and I had a wonderful one night stay at The Montcalm at the Brewery London City. It was a birthday treat and the hotel were kind enough to upgrade us to a suite upon arrival and provided a bottle of complimentary wine in the room. I cannot fault anything about our stay. Fontina, the guest experience manager, greeted us upon arrival and ensured she was there upon our departure to say goodbye. All the staff were friendly and approachable and the room was clean and very nice. I would warn guests that the bedroom windows do not keep out all the street noise and the floor was creaky but the building is Grade II listed and for us it wasn't a problem as we appreciate the history of the building. Without hesitation I would stay at this hotel again, in fact I am thinking of taking my young daughter there when I take her to London as I know that we will be looked after extremely well. Thank you again The Montcalm, keep up your excellent customer service and high standards.
I will be working in Chiswell street for a good couple of years to come, so was really pleased to find this hotel with such good reviews and I hoped to use it for the foreseeable future. Its difficult to find good hotels in this area. Unfortunately I didn’t live up to the majority of reviews on here. The hotel is well situated 5 mins walk from either Barbican or Moorgate tube stations. On arrival all the staff are friendly, which continued through the stay. However, for a quiet Sunday afternoon check in was laborious. I had to input my card details 3 separate times due to all the various requests by reception staff, surely this could have been done in one go?! It didn’t help that I was seen by 2 separate people during check in, being asked the same questions twice. After 15 mins I finally received a door card, and I was then asked if I would like breakfast as it wasn’t included in the booking. I had distinctly included breakfast, so immediately queried this. I received the same response. As I was in a bit of a rush I left it, but upon checking all the booking details breakfast was definitely included. I feel a bit cheated by this. The room itself was a double room on the second floor. A little small, but comfortable with some character with dark wood fittings and modern finishes. All the expected basics were in place such as a kettle, minibar fridge, iron etc. The room was clean, and though it was slightly small there was enough room to store items. Apart from the intermittent working tap in the bathroom, it was difficult to get a good nights rest. The room was noisy from traffic below, but especially from the other hotel guests simply walking along the hallway. The rooms door is right in the room with no seals around it to block out the worst of the light or noise. It just made you feel every time someone walked past they could be in your room! All the problems are simple things that could easily be addressed to make this into a good hotel, but its such a shame this place fell short. I’ll continue to look elsewhere in the area. Update: I have since spoken to the House Manager at the hotel who has been very co-operative in understanding and looking into the problems I encountered during my stay. The hotel have looked into the check-in process and the problems around the inclusion of breakfast, and have refunded me accordingly. The hotel owners do seem to want to make a difference to the customers experience and will try and action any difficulties you may have. Given the post stay service I have received I will definitely go back to the hotel and give it another chance in the new year.
Although I spent only a night in the hotel, it's been a wonderful experience. I requested a special touch for the room being my 2nd anniversary with my girlfriend, and she was happier than ever. A special thank goes to Fontina, Guest Experience Manager, for her kindness and professionalism. Maybe just the bed was a little too soft for a good sleep.
I️ stayed here for a week on a work trip because it was relatively close to the office, within budget and had pretty good reviews. I’d stay here again because of the location, quality for a reasonable rate and attention to detail from the people who work there. Everyone was very nice, helpful and accommodating. I️ landed super early so they showed me to where I️ could change and get ready for a day of sightseeing since it was far too early for my room to be ready. The rooms are a bit on the small side which is to be expected in London however I thought it was very nicely done and the bathroom is huge. The one thing I️ would change would be that I️ wish the doors had the top hotel lock (deadbolt) on them. I️ felt safe the entire stay but for being in a major city I just want the extra lock (I️ live in NYC so this just might be a peace of mind thing).The location isn’t central for a vacation/family trip but it’s perfect if you need to be in or around Barbican Centre. I️ would stay again the next time I’m in town for work!
We had an amazing time in London and to make it even better was coming to an amazing welcoming hotel, the hotel had amazing staff who was so polite and welcoming and the hotel it self was amazing, it was based in a really nice spot, and the rooms was beautiful! I will definitely be coming back next year
We spent our wedding night in the Wow Suite at the Montcalm. We could not have been looked after better! The room was stunning, the staff were friendly, accommodating and extremely helpful, and the room service quick and delicious. When we came into the room, we were surprised by candles, rose petals and a bottle of champagne. The concierge was very helpful arranging transport for us.
Such a lovely hotel, the staff were very helpful, friendly and attentive. Our room was amazing, luxurious and spotlessly clean. The location of the hotel is great too, its in quite a quiet area away from the hustle and bustle, but also only a short walk from the tube station which obviously connects you to everywhere.
We enjoyed a wonderful stay, the hotel was clean and beautifully presented in every way. The staff were fantastic, a special mention to Alina, Alex and Nona, who all contributed the fabulous time we had. We enjoyed an upgrade to the club room which was spacious and immaculately presented.. The Club Lounge was great too!! We are already recommending the hotel to all we know and look forward to staying again.. soon..
Had the most AMAZING stay here on 27/10/17. We had been married 1 week and booked a standard room... Fontina and her amazing experience team looked after us, upgrading our room to a duplex Barbican suite with a bottle of bubbles!! Our stay was fantastic and we were totally spoilt! We will definitely be back, thank you � xxx
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 2769 reviews