Stayed at this venue after getting stuck in London due to a recent train strike. Chose it primarily for it's low cost and central location as I didn't want to waste money, given that I wasn't planning on a hotel stay.
On entering the room after check-in, there was a noise so incredibly loud that it would have made it impossible to stay in the room, let alone sleep there! After immediately raising it with the clerk on the front desk, the manager investigated the source which was coming from one of the adjacent rooms. It appeared that the plumbing in the shower was generating a terrible racket when it was turned on. Incredibly, as opposed to the manager apologising to the occupant for the incovenience caused by dodgy plumbing, they rudely barked orders at them to turn the shower off like a prison guard addressing an inmate in a gulag. When I spoke to the manager myself, I was met with a very curt and offhand tone – clearly customer service and respect for paying customers is not included at this venue!
The room itself was pretty basic as you'd expect for the price, complete with ancient fittings that have probably seen better days. I also doubt the bed will win any awards for comfort.
To add insult to injury, when my £50 damage deposit was refunded, the hotel helped itself to £2.50 which was supposedly to cover merchant processing fees. Nothing was mentioned about surcharges when I paid the deposit nor does the venue's listing on Hotels.com state anything about deductions.
