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Crowne Plaza London - Docklands by IHG

Property class: 4

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Photo gallery for Crowne Plaza London - Docklands by IHG

Meeting facility
Spa
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, ExCeL Exhibition Centre
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪103 min drive‬

Room options

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About the neighborhood

London

Located in Docklands within a short walk of ExCeL Exhibition Centre, Crowne Plaza London - Docklands by IHG is within a few miles (5 km) of other popular sights such as The Arena. This 210-room, 4-star hotel has a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • ExCeL Exhibition Centre - 4 min walk - 0.3 miles
  • Dock Beach - 6 min walk - 0.4 miles
  • Royal Victoria Bridge - 6 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor - 15 min walk - 0.8 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk

About this property

Crowne Plaza London - Docklands by IHG

Crowne Plaza London - Docklands by IHG features a full-service spa, an indoor pool, and a gym. Self parking is offered for GBP 25 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and conference space.
Guests can stay connected with free WiFi. Other standard amenities include coffee makers, free newspapers, and hair dryers. Housekeeping is available once per stay.
Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Is a free cancellation option available at Crowne Plaza London - Docklands by IHG?

Crowne Plaza London - Docklands by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Apr 30, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Crowne Plaza London - Docklands by IHG?

This hotel is situated in Docklands within a short 5-minute walk of ExCeL Exhibition Centre. You'll also find The Arena and Tower of London within a short drive.

Is parking available on site at Crowne Plaza London - Docklands by IHG?

Yes, parking is offered for GBP 25 per day with in/out privileges. Though parking is limited parking, an electric car charging station and wheelchair-accessible van parking are also available.

Is there a spa available at Crowne Plaza London - Docklands by IHG?

Rinu is the hotel's full-service spa and services include massages.

Does Crowne Plaza London - Docklands by IHG feature a casino at the property?

No, Crowne Plaza London - Docklands by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza London - Docklands by IHG?

Yes, this hotel has an indoor pool.

Is Crowne Plaza London - Docklands by IHG good for couples?

This waterfront hotel offers many amenities for couples, including in-room massages as well as a restaurant and an indoor pool.

Does Crowne Plaza London - Docklands by IHG have a hot tub?

No, but this hotel does have a steam room.

Does Crowne Plaza London - Docklands by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza London - Docklands by IHG serves a full breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza London - Docklands by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza London - Docklands by IHG though service animals are welcome.

Does Crowne Plaza London - Docklands by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Crowne Plaza London - Docklands by IHG?

The closest major airport to Crowne Plaza London - Docklands by IHG is London City Airport (LCY), which is 2.2 mi away (12 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.4 mi away.

Are there rooms with balconies that I can book at Crowne Plaza London - Docklands by IHG?

Yes, some guestrooms at Crowne Plaza London - Docklands by IHG offer a balcony.

Does Crowne Plaza London - Docklands by IHG have a wedding venue?

There are wedding services available at Crowne Plaza London - Docklands by IHG if that's in your vacation plans.

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews
Rating 8 - Good. 298 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

geoff

Stayed 2 nights in Jan 2026

4/10 Poor

Waidi

Stayed 1 night in Jan 2026

8/10 Good

Michael

Business traveler
Liked: Cleanliness, amenities
Very nice food and Camden Hells lager. Checking out was painful with moody Iona ! And I think I’ve been charged twice for the car park.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

2/10 Terrible

Maria

Disliked: Property conditions & facilities, room comfort
Did not eat
Stayed 1 night in Jan 2026

10/10 Excellent

Sathish

Liked: Cleanliness, amenities, property conditions & facilities
The majority of the staff were excellent .. there's always that one, right?
Stayed 6 nights in Dec 2025

10/10 Excellent

Rasim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was oll good about seevice
Stayed 1 night in Jan 2026

10/10 Excellent

Aubrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again
Stayed 3 nights in Dec 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful
Stayed 2 nights in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Lovely room, good location
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Stayed 1 night in Dec 2025

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Shaun

Stayed 1 night in Dec 2025

8/10 Good

Devesh

Stayed 2 nights in Dec 2025

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities
Brilliant room and great location for work
Stayed 2 nights in Dec 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The cleaning staff Oww that lady was so nice l forgot her name such a lovely lady
Stayed 2 nights in Nov 2025

2/10 Terrible

Gianni

Stayed 2 nights in Dec 2025

10/10 Excellent

Shek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025

8/10 Good

Peter

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2025

6/10 Okay

Rodney

Liked: Cleanliness, property conditions & facilities, room comfort
One unfriendly staff in hijab
Stayed 3 nights in Nov 2025

4/10 Poor

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pool not open. Had only booked this one due to it having a pool. Kids disappointed. People slamming doors all hours. Running up and down shouting. Worst night sleep. Pity as this hotel is lovely generally
Stayed 1 night in Nov 2025

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service
Staff really attentive and courteous
Stayed 2 nights in Nov 2025

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