Crowne Plaza London - Docklands by IHG

Waterfront hotel with a full-service spa and a fitness center

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Where to?

Dates

October 2025

November 2025

Junior Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Bar
Pool
Air conditioning

Explore the area

Western Gateway, Royal Victoria Dock, London, England, E16 1AL

Place, IFS Cloud Royal Docks Station
‪3 min walk‬
Place, ExCeL Exhibition Centre
‪4 min walk‬
Place, O2 Arena
‪3 min drive‬
Airport, London (LCY-London City)
‪5 min drive‬

Room options

Standard Room, 2 Double Beds (Mini cooler)

Very good

269 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 Double Bed, Accessible

Excellent

269 sq ft
Sleeps 2
1 Double Bed

Standard Room, 2 Double Beds

269 sq ft
Sleeps 4
2 Double Beds

Standard Room

Excellent

269 sq ft
Sleeps 2
1 Twin Bed

Standard Room, 1 King Bed

Wonderful

269 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed (Mini cooler)

Wonderful

269 sq ft
Sleeps 2
1 Double Bed

Standard Room, 1 King Bed, Accessible (Minicooler)

1 bedroom
Sleeps 2
1 King Bed

Premium Room

Sleeps 1
1 Twin Bed

Junior Suite, 1 King Bed

Very good

355 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 Double Bed with Sofa bed

Wonderful

269 sq ft
Sleeps 3
1 Double Bed and 1 Double Sofa Bed

About the neighborhood

London

Located in Docklands within a short walk of ExCeL Exhibition Centre, Crowne Plaza London - Docklands by IHG is within a few miles (5 km) of other popular sights such as O2 Arena. This 210-room, 4-star hotel has a restaurant, a full-service spa, and an indoor pool.

What's nearby

IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
ExCeL Exhibition Centre - 4 min walk - 0.3 miles
O2 Arena - 3 min drive - 1.1 miles
London Stadium - 7 min drive - 3.2 miles
Westfield Stratford City - 9 min drive - 2.8 miles

Getting around

Royal Victoria DLR Station - 3 min walk
West Ham Station - 5 min drive
London City Airport (LCY) - 12 min drive

Restaurants

‪Costa Coffee - ‬6 min walk
‪Sandwich & Co. - ‬5 min walk
‪Water Front Quayside Cafe & Bar - ‬7 min walk
‪Starbucks - ‬6 min walk
‪Nakhon Thai Restaurant - ‬6 min walk

About this property

Crowne Plaza London - Docklands by IHG

Waterfront hotel with a full-service spa and a fitness center

Crowne Plaza London - Docklands by IHG features a full-service spa, an indoor pool, and a gym. Self parking is offered for GBP 25 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and conference space.

Guests can stay connected with free WiFi. Other standard amenities include coffee makers, free newspapers, and hair dryers. Housekeeping is available once per stay.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
Pet friendly
Free WiFi
Restaurant

$98 nightly

Nov 9 - Nov 10

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Self parking on site (GBP 25 per day; includes in/out privileges)
Limited onsite parking
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
A bar/lounge
A restaurant

Things to do

Full-service spa
Gym
Indoor pool
Steam room

Family friendly

Babysitting (surcharge)
In-room crib
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Conference space
Meeting room

Outdoors

On the waterfront

Full-service spa

In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Assistive listening devices
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
5 floors
Banquet hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Free crib
Hypo-allergenic bedding

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: GBP 50 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately GBP 19.99 per person
Self parking fee: GBP 25 per day (in/out privileges)
Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: 11 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands

Crowne Plaza London Docklands

London Docklands Crowne Plaza

Crowne Plaza London - Docklands England

Crowne Plaza London - Docklands Hotel London

Crowne Plaza London Docklands Hotel

Crowne Plaza Docklands Hotel

Crowne Plaza Docklands

Crowne Plaza London Docklands

Crowne Plaza London Docklands an IHG Hotel

Crowne Plaza London - Docklands by IHG Hotel

Crowne Plaza London - Docklands by IHG London

Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Is a free cancellation option available at Crowne Plaza London - Docklands by IHG?

Crowne Plaza London - Docklands by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Nov 9, 2025 start from $111.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Crowne Plaza London - Docklands by IHG?

This hotel is situated in Docklands within a short 5-minute walk of ExCeL Exhibition Centre. You'll also find O2 Arena and Tower of London within a short drive.

Will I be able to park at Crowne Plaza London - Docklands by IHG?

Yes, parking is offered for GBP 25 per day with in/out privileges. Though parking is limited, accessible parking and electric car charging are also available.

Is there a spa available at Crowne Plaza London - Docklands by IHG?

Rinu is the hotel's full-service spa and services include massages.

Does Crowne Plaza London - Docklands by IHG feature a casino at the property?

No, Crowne Plaza London - Docklands by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza London - Docklands by IHG?

Yes, this hotel has an indoor pool.

Is Crowne Plaza London - Docklands by IHG good for couples?

This waterfront hotel offers many amenities for couples, including in-room massages as well as an indoor pool and a bar.

Does Crowne Plaza London - Docklands by IHG have a hot tub?

No, but this hotel does have a steam room.

Does Crowne Plaza London - Docklands by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza London - Docklands by IHG serves a full breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza London - Docklands by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza London - Docklands by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza London - Docklands by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Crowne Plaza London - Docklands by IHG?

The closest major airport to Crowne Plaza London - Docklands by IHG is London City Airport (LCY), which is 2.2 mi away (12 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.4 mi away.

Can I book a room with a balcony at Crowne Plaza London - Docklands by IHG?

Yes, some guestrooms at Crowne Plaza London - Docklands by IHG offer a balcony.

Does Crowne Plaza London - Docklands by IHG have a wedding venue?

There are wedding services available at Crowne Plaza London - Docklands by IHG if that's in your vacation plans.

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Irodakhon

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 16, 2025

Liked: Cleanliness, staff & service, amenities

Staff was good, breakfasts were amazing

Stayed 7 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with partner

Jul 14, 2025

Liked: Cleanliness, amenities

Nice and clean. Professional staff and made to feel very welcome

Stayed 2 nights in Jul 2025

8/10 Good

Selim

Jul 14, 2025

Stayed 1 night in Jul 2025

8/10 Good

Rachael

Jul 13, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Traveled with family and small children

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.

Stayed 2 nights in Jul 2025

8/10 Good

Dulce

Traveled with group

Jul 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Jul 8, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Jul 8, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Oliver

Jul 4, 2025

Stayed 2 nights in Jun 2025

8/10 Good

Kogularamanan

Traveled with family

Jun 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2025

10/10 Excellent

Pauline

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.

Stayed 1 night in Jun 2025

10/10 Excellent

mark

Business traveler

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Traveled with family

Jun 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.

Stayed 2 nights in Jun 2025

10/10 Excellent

Kirsten, Hastings

Traveled with group

Jun 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.

Beautiful natural colour palette dining area, with a great breakfast and friendly staff.

View looking across the dock to the hotel.

The O2 across the water and the cable cars are only a 3min walk from the hotels lobby.

Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Jun 17, 2025

Stayed 1 night in Jun 2025

10/10 Excellent

ANDREW

Traveled with partner

Jun 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend

Stayed 2 nights in Jun 2025

10/10 Excellent

B

Business traveler

Jun 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great customer service!

Great room, fab view and good facilities. Recommended.

Stayed 3 nights in Jun 2025

10/10 Excellent

Sally

Traveled with family

Jun 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed for one night to attend a show at o2. We had booked a double double with special request as reduced mobility. Message was considered and options suggested. We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.

Stayed 1 night in Jun 2025

8/10 Good

Marilyn

Traveled with family

Jun 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall good place to stay. Is a little far from the center.

Stayed 3 nights in Jun 2025

10/10 Excellent

Jo

Traveled with group

Jun 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Really nice hotel with a pool. Smooth check in with clear details on facilities. I stayed in the jacuzzi, sauna and steam room before heading over to O2 arena for a show. Very convenient location and right next to cable cars. Came back late and was greeted by reception team on the way in despite it being late. I didn't have food there but it did smell delicious!

Stayed 1 night in Jun 2025

8/10 Good

Sezen, Great Falls

Business traveler

Jun 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Friendly front desk, but bathrooms need better cleaning

Stayed 6 nights in May 2025

8/10 Good

Simon

Jun 1, 2025

Liked: Staff & service, property conditions & facilities, room comfort

Good stay and good value. Asked to move room right away as it smelt of stale / recent smoke and it was done no quibble. Good to have a free coffee included anyway even before this. Pool had kids in it before the time on the hotel info so not easy to swim long but steam and sauna were good condition and worked well. Overall good stay!

Stayed 2 nights in May 2025

8/10 Good

NAZMIN

Jun 1, 2025

Stayed 1 night in May 2025

4/10 Poor

Esther

Traveled with family

Jun 1, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They made us pay 50 pounds for early checking however didn’t return it for early check out. The hotel was very dirty and old. Not well kept at all. I won’t recommend neither go back.

Stayed 1 night in May 2025