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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 6 outdoor pools
VIP Access

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Sauna, steam room, body treatments, beach massages, body scrubs, facials
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
Beach bar
Private beach, white sand, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪127 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 554 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(10 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(11 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachfront

  • 1109 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Kantenah

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive places you within a 10-minute drive of popular sights such as Akumal Beach and Puerto Aventuras Marina. This 170-room, 5-star property has 6 outdoor pools along with indoor private hot tubs and a private beach.

What's nearby

  • Cenote Azul - 6 min drive - 4.7 miles
  • Cenote Cristalino - 6 min drive - 4.9 miles
  • Ecopark Kantun Chi - 7 min drive - 5.3 miles
  • Xpu-ha Beach - 7 min drive - 4.9 miles
  • Puerto Aventuras Golf Club - 8 min drive - 7.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min drive
  • ‪Aurum (Lobby Bar) - ‬7 min walk
  • ‪Arrecifes - ‬4 min drive
  • ‪Helios Restaurant - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a children's pool, and a 24-hour gym.
Guests can expect to find free WiFi and Smart TVs with cable channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies. Change of towels is available on request.
A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 1,023 reviews
$317 nightly
The price is $383
Dec 16 - Dec 17
Total with taxes and fees
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 34 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Are there all-inclusive rate plans at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking and sailing.

Are free cancellation options available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

This property is located in Kantenah, close to Akumal Beach, Half Moon Bay, and Puerto Aventuras Marina. You'll also find Cenote Azul and Xpu-ha Beach within a short drive.

Will I be able to park at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property.

Is there a spa at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, body scrubs, mani/pedis, and facials.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a casino on the premises?

No, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools.

What will couples enjoy most about a stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and 2 beach bars plus some guestrooms feature private pools.

Are there hot tubs at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has 15 restaurants, and serves free full breakfasts each morning.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive though service animals are welcome.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

The closest major airport to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is Cozumel Intl. Airport (CZM), which is 29.7 mi away (263 minutes by car).

Are there rooms with balconies that I can book at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, every guestroom at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive comes with a furnished balcony with some featuring sea or garden views.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive if you plan to say "I do" during your trip.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 243 reviews
Rating 8 - Good. 46 out of 243 reviews
Rating 6 - Okay. 20 out of 243 reviews
Rating 4 - Poor. 7 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

KAKHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly
Stayed 6 nights in Sep 2025

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Amazing stay Stayed in Villa 40 swim up suit Brilliant room lots of space Food was great Service was also great Cant wait.to go back Special shout to iur 3 concierge in Villa 40 for looking after us and making our stay so special
Stayed 7 nights in Aug 2025

10/10 Excellent

Briana Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Glen Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Theodore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality!
Stayed 5 nights in Aug 2025

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our trip.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zohair, Old Forge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with our family. The only feedback - we booked a family selection room with a swimup pool. It would be nice if there was some privacy separation between the pool of our neighbors. We had instances where our neighbors were in front of our pool area, basically viewing inside of our room. Other than that, everything was perfect.
Stayed 4 nights in Aug 2025

8/10 Good

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

4/10 Poor

Jason

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome
Stayed 6 nights in Jun 2025

8/10 Good

Yenly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.
Stayed 7 nights in Jul 2025

4/10 Poor

Yana

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.
Stayed 7 nights in Jul 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Shane

Traveled with family
Liked: Property conditions & facilities
It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.
Stayed 10 nights in Jun 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Placido, Anaheim

Stayed 4 nights in Jun 2025

10/10 Excellent

Regina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is for all families very clean and safe- the staff excellent and exceptional- my seven year old daughter had the best time at this resort!! We will definitely be back to visit!
Beautiful Flamingos
Restaurants, Bars, & Buffets
Walk out pools, clean grounds
Restaurants, shops, reception
Stayed 4 nights in May 2025

10/10 Excellent

julia

Stayed 4 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly great staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Adamys Fuster, Miami Gardens

Stayed 7 nights in Jun 2025

10/10 Excellent

Gabriel Vitola

Stayed 6 nights in Mar 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Lizeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our 10 day stay at Grand Palladium. The upgrade to Family Selection was absolutely worth it due to the extra amenities and having a butler, but not necessary to have a great vacation. The food was great everywhere we went, but the Dalia was our favorite buffet. The staff was always amazing. The only reason I did not give it a 5 star is because I wanted more from the beach, there was a small area where we could swim, but other than than this place was amazing. Also, if you stay here, take advantage of the professional photographers there, you won't regret it!
Stayed 10 nights in May 2025