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Recent guest reviews

I had some mail sent to me at the hotels address on the website. I asked if they had received it and the front desk said no, however they should have since I sent it the 28th of June. Did they receive it or not?

Stayed there because of the hot tub. Once we got there we were told by the staff it didnt work. It also sounded like it was broke most of the time.

Friendly staff, nice coffee for breakfast, the room needed a bit of maintenance in the restroom, but it was clean and the AC/Heat was a bit noisy!!

Hotel is not well kept and very dirty. Several people were hanging out and smoking when we arrived. Cigarette butts everywhere. Room was hot, ice machine not working and breakfast was less than desirable. Very disappointed because Quality Inns are usually a nice hotel.

Room was very clean, bed was excellent, refrigerator worked excellent, shower head was high up and had good pressure and water was hot. Hotel was quiet and the breakfast had everything and was hot. Staff was great. Will definitely stay again!

On a scale of 1-10 I rate this hotel as a 4. It was just a clean place to stay while my son and I were at his Silver Gloves boxing tournament. The hotel lobby was always cold. The guy at the front desk had to keep a personal desk heater on just to stay warm. The continental breakfast was horrible and didn't look safe to eat. However, this hotel was located close to a bunch of restaurants to eat at. The beds were comfortable but the rooms were a bit outdated.

You can tell the hotel is in the process of being remodeled, it's getting there. The breakfast each morning gets repeatative with nothing new offered. The hotel staff was great, with the exception of one gentleman at the front desk. The beds I believe were new and so incredibly comfortable. I wish that the shower had better water pressure, but overall, it served its purpose.

The room was moldy smelling so they gave me another room...only someone was already in it! Our car was being looked into by several young men, the front desk person lied about having security cameras, said he was the maintenance man, etc etc

The bed was nice. Down comforter, featherish pillows. Bathroom was small but had been updated. The hotel itself was older and you could see paint over paint, etc. Indoor pool and hot tub was nasty. Tv was older and small. If you are camping out in the hotel, I don't recommend it but looking for a good bed and bath, it works just fine.

WoW what excellent stay.Soon as you pull up.You notice the Wonderful water fountain. amazingly beautiful.soon as you come in.Not matter who you are.treated with royalty. The front desk person. George greated me with a bright smile.welcome quality inn on independence.ask is this your time.i said yes.ok.theres a price chopper across street if you need anything.grocery items.there are plenty of barbecue places around here.when i camed back he said did you mr.pimentel find everything you need? I sure did.thanx.when i was i going to my room.staff stops what there doi g hi.how you doing.no matter what there doing.everything ok to the guest.like on game i needed rain jacket.i ask young lady were i can get poncho u know for rain.excellent idea.amanda.its suppose rain.ok there walgreens.kmart.you wana go and enjoy the game not deal with weather mr.pimentel.i wana make sure as my guest your ok

The room door did not open properly had the push it really hard to open and close the guide to the TV didn't match the phone didn't have ant information on it so had to guess at what number to push for front desk thought we booked a nonsmoking room and got a smoking room not good for someone with asthma but went the store and bought some air freshener and room deodorizer helped a little

I am alway bery nervous about hotels because you never know what your getting into. But i was relieved when we chevked in here. Everything was clean, staff was friendly when i called before booking and at check in. It was right off the hwy on our trip so, very convenient. I liked that there was free HOT breakfast included not just continental. My girls enjoyed making thier own waffles, they had a nice variety. My only tiny issue was that the pool room was a little musty smelling but I imagine that is hard to not have happen with an indoor pool. The pool was clean. Over all i was impressed and very confortable here. We were so impressed we picked this hotel brand for our next stay and we were equally impressed

Had a very comfortable & affordable experience at the Quality Inn & Suites Independence Missouri!!

We are non-smokers who were assigned to a smoking room by mistake (not sure whether we failed to hit the right button or the third-party vendor put us there). The desk clerk tried to help us, but all the non-smoking rooms were booked. The old smoke smell in the room assigned was bad; we sprayed the can of smoke eliminator given us by the clerk and that was worse than the smoke smell. After trying three other rooms, we found one with less smoke smell that we could stay in without feeling sick. The room had burn holes in the blankets and torn furniture, but the bed was actually pretty comfortable. Otherwise the room was clean, but basic. For an overnight stay at a cheap price, it was adequate. I am grateful to the desk clerk for trying to help us. The breakfast was good, with lots of variety and the staff friendly. If someone would invent a way to get rid of old stale smells in rooms and hallways, this would have earned a third star. But for anyone sensitive to smells, this was not great.

At a glance the room was average, got a smoking room though I didn't want one. I was placed at the very back of the building. I waited 15 min to check in because the staff was in the other room playing around. Burn marks all over the bathroom sink. Room smelled like a big ash tray. I didn't even stay the whole night, ended up leaving by 11pm

Just needed a place to stay the night before a Royals game. Clean room, pretty good bed. A little noisy from outside. Breakfast in the morning not overly special. Served its purpose for one night lodging.

Only there six hours to sleep. Fine for that time. Room clean, bed clean. Took smoking room, there were cigarette burns in bedspread (large ones), But room did not STINK like smoking room, that was nice. Bathroom TINY, too TINY. But it did what it needed to do, provide clean place to sleep. That's all I asked for.

The hotel in Red Lodge was in poor condition. Would not recommend. The Fort Collins hotel was okay, but had a very small bathroom.The Kansas City hotel was old and not kept up. Again, the hotel was not maintained.The hotels that needed to be updated and taken care of were owned by foreign Indian's (not Native Americans). Very hard to understand and communicate with. I found it intersting that when I called [...] that I spoke to someone in India and that we were directed to hotels owned by Indians. I will not use [...] again. The hotels I booked on my own were much better in all ways.

I expected this hotel / motel to be a major let down, but too my surprise it was WONDERFUL. Great location, staff and facilities. Plus, there were no shortage of eateries and stores nearby. We even found a wonderful doggy park just a mile up the street. The place was quiet and safe.

S Noland Road Independence MO

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 2 mi (3.2 km) from Midwest Genealogy Center, Quality Inn & Suites Kansas City - Independence I-70 East is within a 10-minute drive of Kauffman Stadium. This 87-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free self-serve breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 87 rooms feature microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

At Quality Inn & Suites Kansas City - Independence I-70 East, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Business Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn & Suites Kansas City - Independence I-70 East

Everyone (8) Couples (8) Business (2) Family (2) Friends (2) Other (1)
4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2
Business Business

I had some mail sent to me at the hotels address on the website. I asked if they had received it and the front desk said no, however they should have since I sent it the 28th of June. Did they receive it or not?

By on Jul 10, 2019

Review comment responded on Jul 10, 2019

You will have to contact the property directly. Thank you! Sincerely, Pam Yanac Quality Inn & Suites Kansas City - Indepencence I-70 East

3
Everyone

Stayed there because of the hot tub. Once we got there we were told by the staff it didnt work. It also sounded like it was broke most of the time.

By on Jan 7, 2019

Review comment responded on Jan 8, 2019

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and tub. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4
Everyone

Friendly staff, nice coffee for breakfast, the room needed a bit of maintenance in the restroom, but it was clean and the AC/Heat was a bit noisy!!

By , from Sioux City on Nov 12, 2018

Review comment responded on Nov 13, 2018

Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

1
Everyone

Hotel is not well kept and very dirty. Several people were hanging out and smoking when we arrived. Cigarette butts everywhere. Room was hot, ice machine not working and breakfast was less than desirable. Very disappointed because Quality Inns are usually a nice hotel.

By on Jul 24, 2018

Review comment responded on Jul 24, 2018

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

5

very comfortable

Everyone

Room was very clean, bed was excellent, refrigerator worked excellent, shower head was high up and had good pressure and water was hot. Hotel was quiet and the breakfast had everything and was hot. Staff was great. Will definitely stay again!

By , from MO on Jul 17, 2018

Review comment responded on Jul 17, 2018

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

3

close to the silver gloves boxing tournament

Everyone

On a scale of 1-10 I rate this hotel as a 4. It was just a clean place to stay while my son and I were at his Silver Gloves boxing tournament. The hotel lobby was always cold. The guy at the front desk had to keep a personal desk heater on just to stay warm. The continental breakfast was horrible and didn't look safe to eat. However, this hotel was located close to a bunch of restaurants to eat at. The beds were comfortable but the rooms were a bit outdated.

By on Feb 4, 2018

Review comment responded on Feb 5, 2018

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

3

nice hotel for location

Everyone

You can tell the hotel is in the process of being remodeled, it's getting there. The breakfast each morning gets repeatative with nothing new offered. The hotel staff was great, with the exception of one gentleman at the front desk. The beds I believe were new and so incredibly comfortable. I wish that the shower had better water pressure, but overall, it served its purpose.

By on Jul 22, 2017

Review comment responded on Aug 1, 2017

Many thanks for reviewing your visit here at our hotel and for taking note on the progress of our recent effort to improve our offerings. We appreciate your feedback. I am glad that you were pleased with the services. Let us know if you need assistance on your next visit. Kind regards.

2

mold and security issues

Everyone

The room was moldy smelling so they gave me another room...only someone was already in it! Our car was being looked into by several young men, the front desk person lied about having security cameras, said he was the maintenance man, etc etc

By on Jul 15, 2016

Review comment responded on Sep 14, 2016

Dear guest, Thank you for taking the time to fill out our survey we do apologize for the issues in which you had we are currently updating and remodeling and we have token care of the mold issue and our deepest apologies. Thank you

4

older hotel but bathroom and bed were good

Couples

The bed was nice. Down comforter, featherish pillows. Bathroom was small but had been updated. The hotel itself was older and you could see paint over paint, etc. Indoor pool and hot tub was nasty. Tv was older and small. If you are camping out in the hotel, I don't recommend it but looking for a good bed and bath, it works just fine.

By on Oct 8, 2015

Quality Inn & Suites Kansas City - Independence I-70 East

4200 S Noland Road, Independence, MO 64055
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