The only thing I truly didn’t appreciate was that the pool was still open, yet it looked as if it had not been cleaned recently. There were algae-like particles floating at the bottom of the pool.
Not impressed with the staff. Arrived in the evening and when checking in we were informed in addition to what we paid thru online reservation they would put an extra $50 on hold in case I wipe my makeup on their towels. Uh ok... Then my son asked if the little store they have in lobby is open to purchase drinks and he was told if he had a cup or water bottle he could fill it in the drinking fountain. Then we asked if there was a nearby bagel store and we were informed he wasn't "rich enough" for that or Starbucks like stores but he was sure there was something in the area but he didn't know of anything. In the morning when checking out I mentioned to the associates that the door lock didn't work from inside the room. Neither acknowledged me or looked up from computer just handed me receipt and then said they would have maintenance look into it. Not sure I would go back, room was fine but staff left a lot to be desired
Love how this hotel had pretty much everything we were seeking ! Pool, grill, indoor games (for adults) Our room had kitchen which was a plus!! Staff were amazing ! Rooms were clean. Can’t complain
Hotel was clean, quiet, away from traffic. Plenty of space in room. Comfortable bed.
Stayed here for a Royals game. Took us 15 min to get to the stadium, plenty of restaurants and things to do close by. Nice pool and hot tub. Reasonable price.
This is my place to stay whenever i visit Kansas City. The staff is always great, the room are super clean, the area is quiet and safe.
Very clean hotel rooms. The have a modern little kitchen, swimming pool and workout room. Near malls, stores, restaurants and Costco.
Candlewood Suites Kansas City - Independence, an IHG Hotel places you within a leisurely stroll of Silverstein Eye Centers Arena and Centerpoint Community Ice. This 89-room hotel has an indoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and 43-inch flat-screen TVs with cable channels. Other standard amenities include kitchens, refrigerators, and microwaves. Weekly housekeeping is available.
Built in 2017, the brand new Candlewood Suites Kansas City - Independence, an IHG Hotel offers an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a spa tub, a business center, and express check-out.
The only thing I truly didn’t appreciate was that the pool was still open, yet it looked as if it had not been cleaned recently. There were algae-like particles floating at the bottom of the pool.
Not impressed with the staff. Arrived in the evening and when checking in we were informed in addition to what we paid thru online reservation they would put an extra $50 on hold in case I wipe my makeup on their towels. Uh ok... Then my son asked if the little store they have in lobby is open to purchase drinks and he was told if he had a cup or water bottle he could fill it in the drinking fountain. Then we asked if there was a nearby bagel store and we were informed he wasn't "rich enough" for that or Starbucks like stores but he was sure there was something in the area but he didn't know of anything. In the morning when checking out I mentioned to the associates that the door lock didn't work from inside the room. Neither acknowledged me or looked up from computer just handed me receipt and then said they would have maintenance look into it. Not sure I would go back, room was fine but staff left a lot to be desired
I wanted to reach out to you and apologize for the problems that you experienced while you were here. I have addressed your concerns with the rest of the staff and am working on training them to acknowledge Guest more appropriately. We hope that you will give us another chance to provide you with exceptional service.
I wanted to thank you for taking the time to leave us your feedback. I will share it with the team.
Love how this hotel had pretty much everything we were seeking ! Pool, grill, indoor games (for adults) Our room had kitchen which was a plus!! Staff were amazing ! Rooms were clean. Can’t complain
Thank you for taking the time to review our property. We are pleased to hear you enjoyed your stay.
Hotel was clean, quiet, away from traffic. Plenty of space in room. Comfortable bed.
Great to hear you enjoyed your stay with us. We look forward to having you stay again.
Thank you for staying with us. We hope to see you again in the future.