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Holiday Inn Express Hotel & Suites Jackson NE

2.5 out of 5.0

Recent guest reviews

Between Memphis and Knoxville, the city is teeming with business and sites. The hotel is well equipped, perfectly located near the ball park and close to where I have to work this week. You will love the people, the staff, the amenities and the breakfast.

We have stayed in this IHG facility several times over the past five years, always happy with the accommodations. We like the convenience, the no pet policy and the staff members who are always friendly and eager to help. The breakfast attendant is special. The only negative is that the Inn is showing its age, clean but worn.

Clean and good value. Room was average size with desk and couch. Many plug ins for electronics plus microwave and fridge. Bed was comfortable and a nice bathroom.Convienent parking and welcoming staff.

Stayed here for one night and no complaints. There were a group of us so we had a catered breakfast which was very good. wake up call was on time. there are a few places near by to walk to and have a look around.

We are the Sorrow family and we have a son in college at Bethel University close by to this hotel! We have stayed here several times and have always been helped with all our needs! Our rooms have always been super clean and comfortable! There’s always a young man at the desk by the name of Michael Lockett who has been great to us and very professional in his job and gives us the upmost respect, because of him we will continue to stay here when we visit 😊

Aaron at the front desk was horrible and disrespectful...they should give me a free room for the way he treated me. I am frequent traveler and I stayed at that hotel once before and never had I been treated that way. if you go there just ask for the manager to help you or another staff member!

Wasn't crazy about the rate we were first quoted, but received an AARP discount to make it more reasonable. Room was very clean and the beds were VERY comfortable. After 12+ hours on the road, this was a great stop and we were even able to have pizza delivered to our room, so we didn't have to get back in the car! Will stay here again!

Very clean, accessible to several restaurants and very quiet. The front desk clerk was very pleasant and thanked me for being an elite member ! It's very private and cozy although it's adjacent to the interstate. Enjoyed my stay...

My husband and I needed a room for an overnight stay after visiting family in Jackson. We did not spend much time in the room and got there around 9:30pm. We did not utilize the pool or work out area. The room was lovely and very clean. Best of all, the bed was extremely comfortable. My husband and I are in our 50's and have a hard time sleeping in budget hotels. The bathroom was clean and we loved the walk in shower with a glass door instead of a tub. Every employee that we encountered was friendly and helpful. The breakfast was good and had some variety. If there was a larger selection, I may have given this hotel 5 stars. Overall a very enjoyable stay. I would definitely recommend this hotel to others or even stay here again myself.

Greeted by very professional desk clerk who made check in easier than normal and recognized that we're regular HIE customers. Settled into our spacious room and realized I couldn't find my purse. I searched the room and car and asked front desk if one had been turned in. He said no, but immediately radioed the security guard to walk the grounds carefully and search for it. We had tried calling my cell # since phone was in purse. Then I looked around the room again and discovered I'd tucked it away in a discreet place. Feeling like the resident fool, I called the desk clerk to let him know-he was so gracious when I apologized for the trouble. He had been equally gracious to a previous guest before me who had misplaced her room cards so this hotel has an excellent employee with great potential in this young man. Back to the room, it was equipped with an accessible tub and shower as I had requested, and it was spotless. Good water pressure for shower. Bed was one of the most comfortable we had slept in on a five week road trip, so much so that I asked the morning clerk what type of mattress it was-she said it's custom made for the hotel. I'd sure love one like it since it was easy on my aching back. Breakfast was the normal HIE food but was fine and the dining room attendant really was attentive to the various diners. We would stop here again on our travels.

55 Parkstone Place Jackson TN

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of West Tennessee Healthcare Sportsplex, Holiday Inn Express Hotel & Suites Jackson NE is within a 10-minute drive of Casey Jones Village. This 92-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Old Hickory Mall is also a short drive away.


Free breakfast is included with your stay.


All 92 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Free newspapers, free local calls, and hair dryers are also standard.

Property features

At Holiday Inn Express Hotel & Suites Jackson NE, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a meeting room, a business center, and laundry facilities.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 268 reviews