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Red Roof Inn & Suites Jackson, TN

2.0 out of 5.0

Recent guest reviews

The hotel met our expectations. Only stayed one night but right off the interstate with easy access. Pet friendly so good for travelers who like to take their pets. Breakfast was good, room was clean.

Place was extremely dirty and outdated. Felt disgusted when I left.

I had one of the worst experiences I have ever had a hotel when I stayed at the Red Roof Inn and Suites in Jackson, Tennessee. The room smelled. The bathroom towels and facecloths were dirty. I heard every word and sound the other guests made who were right next to me and above me. The continental breakfast was a joke. The hotel did not provide any fruits, milk, yogurt, cereal, toast, bagels, etc.,for their guests. In other words, I did not see anything at the breakfast that I expected to see. It was just terrible. I would never recommend this hotel to a friend.

Average, everything was. Just ok, nothing special.

I booked my reservation online with ease. My room was clean and comfortable. Dining and shopping are very close by. I would stay again.

The room was clean and comfy minus being short sheeted. (you know, when the sheets come off the matress) The pool are was nice. The front desk agent could have quit texting while he was checking me in, though he was very friendly. Breakfast was sufficient. I live the pancake machine.

I was traveling across several states and stopped here halfway. It was very convenient for me and I found the staff quite friendly. For me it was worth it for a night of rest.

Got in late, got a good night rest, had breakfast and left. They have a cool pancake machine.

This hotel is in major need of renovation. The carpets feel moist and sticky, had to wear shoes the whole time. The mattress was worn and you could feel the springs in places. Very outdated paint and decor. This is more of a 29 per night type place. I had family staying at a hotel next door and for the same price it was a complete opposite room (they were booked is why I didnt stay there) The only positive experience was the staff. They are very friendly and all had a positive attitude.

Hotel was okay. Staff was not very friendly. The room was clean.

We were only there to sleep really and our room was clean. Breakfast was good. I know some are particular, but I felt this was a good value for the price.

My wife and I have been on vacation for nearly two weeks now, and have had our fair share of hotel overnighters. This stay was the best! The staff was very polite and helpful. The rooms were very clean and comfortable! We were told there were 12 teens in the room next to us, and we didn't even know until then! I would definitely stay here again, and would recommend anyone else to do the same!

the room was clean staff was friendly but the stairs to the upper level was on each end of the building and our room was in the middle of the building we didnt like that part but over all it was a good stay

It was pretty good if you consider the very low price. We stayed twice, once on the way to Florida and once on the way home. The first time was great, a clean room, comfy bed, friend staff and such. On the way back it was still very good, the room just wasn't as clean as I would have liked but wasn't horrible, just fair. It looks like they clean the room but don't detain it, skipping the corners and under the bed but doing all the major stuff like the bath, carpets and fridge. For the price, the location and rooms were great. The breakfast was also pretty good, they had the standard muffins, pasteries, cereal and fruit but also had yogurt and a waffle making station. We will stay again if we are in the area and the price stays so low.

The bed covers had stains all over them and the bed was very uncomfortable. The breakfast was very good.

I am not one to complain. But stay away from this motel! Yes I read the reviews before booking. Some good, some bad. So I thought "Ok should be acceptable" WRONG!!!!! When I checked in the front desk clerk was kind of so so. Not rude but not friendly either. I got into the room. Vanity lights didn't work. Called her and she was kind of rude then. But given the time ( 5:00 p.m ) I figured she was just tired. They fixed the light. Got up the next morning and found that the cleaning person had left an hold used wash cloth on top of the shower curtain. Ok white shower curtain. Could have just been a mistake. Sat down at the desk to use my computer. Light wasn't working on lamp. Is it unplugged? Checked that and found old receipts and stuff from previous guest. So looked a little closer. Dust on all the pictures, under the bed and so forth. Was out of time had to get to the meeting. Praying that it would be clean when I got back. Returned it looked like it had been vacummed but there was a dirty washcloth on vanity counter with windex on it. Ok give me a break! But I figured I would say something when I checked out. Went into lobby to check out. I just about decided not to say anything and go on. She asked if I would like a receipt 'yes, Please" I can't give you one. Why? Your room was prepaid we don't give receipts for prepaid. I just need a check out recepit that shows I was here. No go she wouldn't give me one. Of course I wasn't happy. She actually sneered at me and told me she didn't like my attitude to leave. STAy AWAY FROM HERE!!!!!

The price I paid on orbitz was over $20.00 more than the receipt from the hotel. I requested a fold-away on the orbitz site - when we arrived the hotel told us they didn't have any roll away beds.

The a/c was not on at all. It was around 5pm, 95 degrees outside and our room faced the sun setting. We turned on the a/c and left for dinner. When we returned it was still hot! We complained to the desk, They said they might be able to move us, but give it time. It never cooled off enough for us so it was not acceptable. There were not enough towels and the room wasn't very clean. We tried the swimming pool and it wasn't clean, had things floating on the bottom and the water level was way down. I would not recommend this hotel to my dog!

The Ramada was comfortable,but there wasn't much light in the room,I found myself sitting in the dark the whole time. I did like how the curved shower curtain added space to the shower in what otherwise would have been a very tight space. The continental breakfast was awful,there wasn't anything but cereal and stale breads although there was a waffle iron to make your own waffles. on the bright side, Shoney's is just a short walk away not like the swimming pool which is a rather long walk. If your looking for luxury you won't find it here but if your a tired parent looking for a quick trip to relax kid free,this hotel is fine.

We would stay again

Room options

Deluxe Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Red Roof Inn & Suites Jackson

Everyone (2) Business (2) Couples (5) Family (8) Friends (1) Other (4)
4

comfortable pet friendly hotel right off i-40

Everyone

The hotel met our expectations. Only stayed one night but right off the interstate with easy access. Pet friendly so good for travelers who like to take their pets. Breakfast was good, room was clean.

By , from Arkansas on Nov 29, 2016

1

dirty, outdated hotel

Everyone

Place was extremely dirty and outdated. Felt disgusted when I left.

By on Mar 17, 2016

1

terrible stay

Families

I had one of the worst experiences I have ever had a hotel when I stayed at the Red Roof Inn and Suites in Jackson, Tennessee. The room smelled. The bathroom towels and facecloths were dirty. I heard every word and sound the other guests made who were right next to me and above me. The continental breakfast was a joke. The hotel did not provide any fruits, milk, yogurt, cereal, toast, bagels, etc.,for their guests. In other words, I did not see anything at the breakfast that I expected to see. It was just terrible. I would never recommend this hotel to a friend.

By on Sep 19, 2015

3

average

Families

Average, everything was. Just ok, nothing special.

By on Nov 16, 2014

4

quick stay

GetawayWithFriends

I booked my reservation online with ease. My room was clean and comfortable. Dining and shopping are very close by. I would stay again.

By on Sep 7, 2014

4

not bad

Families

The room was clean and comfy minus being short sheeted. (you know, when the sheets come off the matress) The pool are was nice. The front desk agent could have quit texting while he was checking me in, though he was very friendly. Breakfast was sufficient. I live the pancake machine.

By on Aug 21, 2014

3

convenient

Singles

I was traveling across several states and stopped here halfway. It was very convenient for me and I found the staff quite friendly. For me it was worth it for a night of rest.

By on Aug 5, 2014

3

good value

Families

Got in late, got a good night rest, had breakfast and left. They have a cool pancake machine.

By on Jul 7, 2014

1

as a last resort

Singles

This hotel is in major need of renovation. The carpets feel moist and sticky, had to wear shoes the whole time. The mattress was worn and you could feel the springs in places. Very outdated paint and decor. This is more of a 29 per night type place. I had family staying at a hotel next door and for the same price it was a complete opposite room (they were booked is why I didnt stay there) The only positive experience was the staff. They are very friendly and all had a positive attitude.

By on May 26, 2014

3

family trip

Singles

Hotel was okay. Staff was not very friendly. The room was clean.

By on Jan 20, 2014