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SureStay Plus Hotel by Best Western Jackson

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Jackson

A hotel lobby with orange sofas, a glass coffee table, a red vase, and a wooden reception desk.
A hotel room with a large bed, a desk with a telephone, a television, a mirror, and a bathroom visible through an open door.
A hotel room with a desk, two chairs, a TV, a window with a view of buildings, and a kitchenette.
A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.
A modern living room with a sofa, a glass coffee table, a desk with a computer, and a TV.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a nightstand, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A bathroom with a sink, mirror, towel rack, and a blue towel.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a red armchair, a nightstand, and a desk.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel with a central entrance, multiple rooms with blue doors, and a parking lot.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a coffee maker, a TV, a mirror, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a small bedside table with a phone, and a chair.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

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  • Pet friendly
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About the neighborhood

Jackson

SureStay Plus Hotel by Best Western Jackson places you next to Music Highway Crossroads and within a 5-minute walk of Casey Jones Village. Each of the 48 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Casey Jones Village - 3 min walk - 0.2 miles
  • Music Highway Crossroads - 3 min walk - 0.2 miles
  • Union University - 19 min walk - 1.0 mile
  • West Tennessee Healthcare Sportsplex - 6 min drive - 6.1 miles
  • The Ballpark at Jackson - 7 min drive - 7.2 miles

Getting around

  • Memphis International Airport (MEM) - 89 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪SONIC Drive In - ‬19 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Don Pancho - ‬2 min drive
  • ‪Texas Roadhouse - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

Guests of SureStay Plus Hotel by Best Western Jackson enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a microwave in a common area, a computer station, and free newspapers.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Free cribs/infant beds are available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

What's there to do within easy reach of SureStay Plus Hotel by Best Western Jackson?

This hotel is located in Jackson and just steps from Casey Jones Village and Music Highway Crossroads. You'll also find Old Hickory Mall and Jackson Bowling & Family Fun within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of Sep 24, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on Sep 28, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Jackson feature a casino at the property?

No, SureStay Plus Hotel by Best Western Jackson doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Jackson?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until October.

Does SureStay Plus Hotel by Best Western Jackson have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Jackson offers free buffet breakfast each morning though there is no restaurant.

Does SureStay Plus Hotel by Best Western Jackson allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Jackson for a fee of USD 20.00 per pet, per night.

Where is the closest airport to SureStay Plus Hotel by Best Western Jackson?

The closest major airport to SureStay Plus Hotel by Best Western Jackson is Jackson, TN (MKL-McKellar-Sipes Regional), which is 7.5 mi away (10 minutes by car).

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 252 out of 904 reviews
Rating 8 - Good. 259 out of 904 reviews
Rating 6 - Okay. 179 out of 904 reviews
Rating 4 - Poor. 105 out of 904 reviews
Rating 2 - Terrible. 109 out of 904 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will visit again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot day…arrived to a clean, cool room with the comfiest bed! Dog friendly too!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Bed comfortable. Breakfast was good!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks. Good clean rooms. Food within a short walk.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Hotel is very close to hwy and it’s noisy. Very outdated however beds were comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A great hotel very clean and in a good location
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Larkin

Liked: Cleanliness
Rooms are clean, Breakfast good, Air condition and heating work well. Property needs to be policed.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. All good.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff, and room was surprising very quiet inspite of the outside traffic noise. Slept very well
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verconta

Liked: Cleanliness, staff & service, property conditions & facilities
Good park and comfortable bed. Huge bathroom and nice TV
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Rejean

Liked: Cleanliness, property conditions & facilities
It was a nice room with a very good breakfast. We would stay here again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms are very quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ann

Staff was friendly and helpful. The room was clean and comfortable. The price was great! The best motel bargain of our trip!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super simple, great experience. Staff was very helpful
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC kept the room cool.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Had to wait for the man working to come to the lobby, another lady was already there waiting as well. Our room was ok, nice floors and very comfortable beds. base boards and doors were pretty dirty. Bring your own shampoo and conditioner, the ones supplied are extremely tiny. It was a good place to sleep for the night with our dogs. Very reasonable pet fee compared to other places which are a total rip off. Overall pretty good for what we needed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

William

Liked: Staff & service
It was A 55$ a night room. Set expectations accordingly and you won’t be disappointed
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Eleanor

Liked: Cleanliness, staff & service
Our room 109 needs a new mattress but room was clean. There were a couple of young men walking around without shirts which was a little off-putting
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JARROD

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was perfect
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place, especially for the price Room was clean, breakfast was pretty good.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. The rooms are clean and updated. The people at the front desk are very friendly and helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Don

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was helpful and friendly. The outside of the building is in disrepair. Breakfast was adequate but biscuits and gravy would have been nice. Had to get ice from the lobby and the shower did not have hot water. Liked that there was no carpet on the floor but you could see light under the closed door. Overall, not a bad deal on a budget.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Carrie

Disliked: Cleanliness
Unfortunately, this was a complete you get what you pay for situation. The room we got was fairly clean, but the bathroom was dirty. Many things not in working order. Wouldn't stay again.
Stayed 1 night in May 2026