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SureStay Plus Hotel by Best Western Jackson

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Jackson

A hotel lobby with orange sofas, a glass coffee table, a red vase, and a wooden reception desk.
A hotel room with a desk, two chairs, a TV, a window with a view of buildings, and a kitchenette.
A hotel room with a large bed, a desk with a telephone, a television, a mirror, and a bathroom visible through an open door.
A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.
A modern living room with a sofa, a glass coffee table, a desk with a computer, and a TV.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Business services

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a nightstand, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A bathroom with a sink, mirror, towel rack, and a blue towel.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a red armchair, a nightstand, and a desk.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a small bedside table with a phone, and a chair.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

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About the neighborhood

Jackson

SureStay Plus Hotel by Best Western Jackson places you next to Music Highway Crossroads and within a 5-minute walk of Casey Jones Village. Each of the 48 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Casey Jones Village - 3 min walk - 0.2 miles
  • Music Highway Crossroads - 3 min walk - 0.2 miles
  • Union University - 19 min walk - 1.0 mile
  • Old Hickory Mall - 3 min drive - 1.6 miles
  • West Tennessee Healthcare Sportsplex - 6 min drive - 6.1 miles

Getting around

  • Memphis International Airport (MEM) - 89 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪SONIC Drive In - ‬19 min walk
  • ‪Don Pancho - ‬2 min drive
  • ‪McDonald's - ‬2 min walk
  • ‪Raising Cane's Chicken Fingers - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

Guests of SureStay Plus Hotel by Best Western Jackson enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a microwave in a common area, a computer station, and free newspapers.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

What's there to do within easy reach of SureStay Plus Hotel by Best Western Jackson?

This hotel is located in Jackson and just steps from Casey Jones Village and Music Highway Crossroads. You'll also find Old Hickory Mall and Jackson Bowling & Family Fun within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of Nov 8, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on Nov 13, 2026 start from $49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Jackson?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Jackson feature a casino at the property?

No, SureStay Plus Hotel by Best Western Jackson doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Jackson?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until October.

What do couples enjoy most about SureStay Plus Hotel by Best Western Jackson?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a pillowtop mattress, and free wired internet.

Does SureStay Plus Hotel by Best Western Jackson have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Jackson have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Jackson offers free buffet breakfast each morning though there is no restaurant.

Does SureStay Plus Hotel by Best Western Jackson allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Jackson for a fee of USD 20.00 per pet, per night.

Does SureStay Plus Hotel by Best Western Jackson have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Jackson?

The closest major airport to SureStay Plus Hotel by Best Western Jackson is Jackson, TN (MKL-McKellar-Sipes Regional), which is 7.5 mi away (10 minutes by car).

Are there rooms with balconies at SureStay Plus Hotel by Best Western Jackson?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Jackson.

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 261 out of 918 reviews
Rating 8 - Good. 260 out of 918 reviews
Rating 6 - Okay. 180 out of 918 reviews
Rating 4 - Poor. 106 out of 918 reviews
Rating 2 - Terrible. 111 out of 918 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will visit again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here 4 times! Extremely good hotel.. clean, accommodating staff. Very good breakfast. I highly recommend this hotel!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Clean, excellent breakfast. Friendly accommodating staff! Highly recommend this hotel
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot day…arrived to a clean, cool room with the comfiest bed! Dog friendly too!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean. Bed comfortable. Breakfast was good!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks. Good clean rooms. Food within a short walk.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A great hotel very clean and in a good location
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. Just wish there had been enough towels since we had more than 2 travelers. There was no extra bedding in the room for the sleep sofa. Othwrwise, it was a pleasant night's stay.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Hotel is very close to hwy and it’s noisy. Very outdated however beds were comfortable.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was a nice room with a very good breakfast. We would stay here again.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness
Rooms are clean, Breakfast good, Air condition and heating work well. Property needs to be policed.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced. There was an odor in the room we were first given. They gave us a different room without any problem. It was fine. Breakfast was limited but sufficient. Comfy beds. It was pouring down rain & we had to climb outside stairs (which were covered)to get to the room but there's not much they can do about that. No elevator. Would stay again.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
room wasn’t even cleaned.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff, and room was surprising very quiet inspite of the outside traffic noise. Slept very well
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good park and comfortable bed. Huge bathroom and nice TV
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. All good.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms are very quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Staff was friendly and helpful. The room was clean and comfortable. The price was great! The best motel bargain of our trip!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super simple, great experience. Staff was very helpful
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place, especially for the price Room was clean, breakfast was pretty good.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC kept the room cool.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. The rooms are clean and updated. The people at the front desk are very friendly and helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was perfect
Stayed 7 nights in Feb 2026