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DoubleTree by Hilton Hotel Jackson

3.5 out of 5.0

Recent guest reviews

My room was okay. Pool was great as it was heated. There was some old socks in my room from the last guest. The room was outdated but was acceptable. Expected more for a Hilton hotel. Staff was good.

Great location that was convenient to everything. Nice amenities. Sunday brunch was very good and reasonably priced.

On one side of the bed in the assigned room, the sheets and mattress were wet. This is the first time that this has happened. We were immediately assigned another room and given free buffet breakfast.

This is a wonderful hotel for business travel. The room is always immaculate. The restaurant is consistently excellent

I love the DoubleTree hotels. This is the third different one that I have stayed at and they are nothing short of perfect.

It rained the morning I left and the back door has sunken concrete so water had pooled up. Got my feet wet. Other option was to go all the way around and get soaked in the rain. Other than having to trounce through water to get to my car, it's a nice place and staff were helpful and nice. Room was clean and nice. Big TV.

Very comfortable. Pleasant staff. Restaurant serves good food and drinks.

Nothing particularly spectacular about it, though the cookies were a nice touch.

My sister and I were very pleased with the room and plan on making this a yearly visit. Definitely would stay here again!

My bathroom toliet didn't get fix until the next day.after being clog that night.

Adequate gym for our short stay. Friendly and helpful staff. Clean and comfortable. Close to shopping. I'd definitely stay there again.

The room was fine, not big but adequate. Location is good if you need to be near I40 but bad if you have business in downtown Jackson. I did not try the restaurant but a free brerakfast woud have been nice.

Positives first. The room decor was neat and the bed and linens were very comfortable. Nothing else was very good though. The bathroom counter was dirty with crumbs when I arrived, I found two stale corn muffins on the floor under the sink/counter, the seal on the mouth wash was broken and appeared to have been used, their were short gray hairs stuck to the shampoo and conditioner bottles, I had no hot water for the shower the first night, the clock hadn't been set back for DST and couldn't be changed except by maintenance person who wasn't available and the whole time I was there 2 nights) THERE WAS NO WIRELESS INTERNET due to some problem with IT. I've never stayed at a DoubleTree before and I won't again. The people I was traveling with had similar experiences with their rooms not being very clean, getting raggedy towels, clocks not being set correctly and couldn't change them on their own, and the general feeling that the hotel wasn't worthy the rather hefty price we paid. I brought my concerns to the management attention and was offered to change rooms to one that "may or may not have hot water" at 10pm at night. I declined that offer and generally felt like the issues were not well addressed. Before I left I told the GM about the issues and they issued me a free breakfast for two adults. Since I was on my way out I didn't have time for the breakfast and felt like a refund for a portion of the room costs would have been a better offer.

We stayed at this hotel for our sons wedding. Check-in/out was easy. The staff were very friendly and eager to be helpful.I would recommend this hotel as a very good place to stay.

We were away from our children for the night and Doubletree was the perfect solution. The staff was wonderful and the room was spotless and comfortable. The executive option was worth it.We would recommend it for business or leisure travelers.

We booked this room for visiting, out of town, family on their way to another destination. They were tired from having driven awhile and very much appreciated the atmosphere and elegance of the room. Because of all the free sample products in the bathroom, our guests didn't need to make a big deal of unloading the car. They very much enjoyed their time with us and appreciated being well rested for the next day and the rest of their journey.

easy access from/to hwy. quiet area with clean rooms. downside was restaurant undergoing renovations, only had room service available at time of stay.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking (Parlor)

King 1 | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Jackson

Everyone (2) Business (7) Couples (5) Family (2) Friends (1)
4

overall good but needs updating for a hilton hotel

Everyone

My room was okay. Pool was great as it was heated. There was some old socks in my room from the last guest. The room was outdated but was acceptable. Expected more for a Hilton hotel. Staff was good.

By , from tennessee on Dec 12, 2016

4
Everyone

Great location that was convenient to everything. Nice amenities. Sunday brunch was very good and reasonably priced.

By on Apr 8, 2016

3

business

BusinessTravelers

On one side of the bed in the assigned room, the sheets and mattress were wet. This is the first time that this has happened. We were immediately assigned another room and given free buffet breakfast.

By on Oct 22, 2015

5

a frequent visitor

BusinessTravelers

This is a wonderful hotel for business travel. The room is always immaculate. The restaurant is consistently excellent

By on Jan 19, 2015

5

looove the doubletree

Couples

I love the DoubleTree hotels. This is the third different one that I have stayed at and they are nothing short of perfect.

By on Sep 29, 2014

4

nice place, no major complaints

BusinessTravelers

It rained the morning I left and the back door has sunken concrete so water had pooled up. Got my feet wet. Other option was to go all the way around and get soaked in the rain. Other than having to trounce through water to get to my car, it's a nice place and staff were helpful and nice. Room was clean and nice. Big TV.

By on Sep 12, 2014

4

business travel

BusinessTravelers

Very comfortable. Pleasant staff. Restaurant serves good food and drinks.

By on Jun 8, 2014

3

this is definitely a 3 star hotel

GetawayWithFriends

Nothing particularly spectacular about it, though the cookies were a nice touch.

By on May 18, 2014

4

worth the money

Families

My sister and I were very pleased with the room and plan on making this a yearly visit. Definitely would stay here again!

By on Dec 26, 2011

3

ok

BusinessTravelers

My bathroom toliet didn't get fix until the next day.after being clog that night.

By on Oct 14, 2011