The hotel is run down and needs a remodel. The staff at the front desk needs to learn how treat customers better. The morning breakfast is a grab and go that costs them less than $2 to make and is sub par. They need to do better than this. Not coming back. Average. 3 stars.
The front desk was helpful when called. One of the calls for help with the TV never came through, They were always quick to help with the parking gate when we needed to leave, but the parking gate was never working with our tickets, whenever we were leaving, the gate machine would say it a big charge and not open the gate or other issues, we always had to call the front desk to open the gate. The front desk allowed us to do a late check in, The advertisement that this hotel came with breakfast wasn't exactly what we expected, it was more like a continental breakfast and grab and go. It should be advertied as such. We booked with this hotel because it said there was breakfast.
We honestly loved it all, we were sad that there wasn't more restaurants in the hotel. We loved all the breakfast
The property is centrally located. Few minutes from the beach & shopping district. It is clean, affordable and the staff are courteous and friendly.
Great housekeeping service, close to beach.
So close to the beach, excellent hotel and service. Having breakfast included was great.
Very enjoyable older hotel well maintained. Right in heart of Waikiki. New favorite for us.
While this hotel doesn't have all the glitz and glamour of other nearby hotels, it was comfortable and all of the staff were helpful and super nice. Parking was a bit expensive, but given how close to the beach we were, that's not unexpected. The daily free grab and go breakfast was simple and minimal, but enough to get us going in the morning. The attached Ilima restaurant was fast and had great coffee. The resort fee was a bit high, but given how low the room rate was, it was still significantly less than the surrounding hotels. The location was excellent.
Like every thing
A small convenient store, close to the beach, great view from the hotel room. Etc
Waikiki Hotel and Resort was the perfect location. The partial views to the ocean were great for not being the first row of hotels. The short block to the beach is instant. The room is small but they work very well with the layout of the space. We had five luggage’s, 2 adults, and 2 kids for our week trip and made it work just fine. All the staff was very friendly. It is an older hotel and the room decor was a little dated but in the most charming way. The lobby still felt up to date and lovely. Thank you for including the grab and go breakfasts. They were amazing when we were out the door for adventuring on the island every morning. Overall we would gladly come again!
I liked the location. However, it was a little congested getting in and out with a vehicle.
If you want a place just to sleep. This is it. The property has not been upgraded in years. If im a young adult and staying with friends perfect. If you have a family and want something nice spend the extra for something a little more.
No coments
one block from the beach. old tired hotel needs to be updated. told parking would be 20 a day and we were charged 28 a day. gave grab and go breakfast to the homeless.
The location is very good and near the beach. I like the water bottle filling station in the lobby. Breakfast to go was sometimes light but I tried the upgraded breakfast and was really good for an extra $7-9/person. The covered parking is good but it seems more people rented cars in the last few days but they have extra private parking that can be used as well.
I have stayed at this hotel many times and I always keep coming back. It is in a great location, one block off the strip and a central location. There is always parking in either the underground lot or the open lot out back. The only thing I was disappointed this time around was that the pool closed at 6pm.
Loved the balcony and view! Staff very nice.
The resort was clean. Grab and go breakfast included due to COVID restrictions. Upgrade available. $35 per day parking charge to park onsite.
I did not like the surprise resort and parking fees then being told I get a “free” breakfast
Located in Waikiki, Waikiki Resort Hotel is within a 10-minute walk of popular sights such as International Market Place and Honolulu Zoo. This 3.5-star hotel has 275 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 275 rooms are air-conditioned and have an array of amenities, including furnished lanais, refrigerators, and coffee makers. Guests can expect to find free WiFi and 49-inch LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests of Waikiki Resort Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. Self parking is offered for USD 35 per day. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-out.
The hotel is run down and needs a remodel. The staff at the front desk needs to learn how treat customers better. The morning breakfast is a grab and go that costs them less than $2 to make and is sub par. They need to do better than this. Not coming back. Average. 3 stars.
The front desk was helpful when called. One of the calls for help with the TV never came through, They were always quick to help with the parking gate when we needed to leave, but the parking gate was never working with our tickets, whenever we were leaving, the gate machine would say it a big charge and not open the gate or other issues, we always had to call the front desk to open the gate. The front desk allowed us to do a late check in, The advertisement that this hotel came with breakfast wasn't exactly what we expected, it was more like a continental breakfast and grab and go. It should be advertied as such. We booked with this hotel because it said there was breakfast.
Thank you for staying with us and taking the time to provide such thoughtful feedback. We are glad to hear that you had a great experience overall and we will use your feedback to improve our service moving forward. Mahalo
We honestly loved it all, we were sad that there wasn't more restaurants in the hotel. We loved all the breakfast
Thank you so much! We hope to offer more F&B options in the near future. We appreciate your support and look forward to your return.
The property is centrally located. Few minutes from the beach & shopping district. It is clean, affordable and the staff are courteous and friendly.
Thank you so much! We're very glad you enjoyed our phenomenal location and friendly staff. Please come back and see us again soon.
Great housekeeping service, close to beach.
Thank you for your kind words! We hope to see you again soon, Robert. Aloha
So close to the beach, excellent hotel and service. Having breakfast included was great.
Thank you for the five-star review! See you next time!
Very enjoyable older hotel well maintained. Right in heart of Waikiki. New favorite for us.
Mahalo for your support! We hope to welcome you back many more times in the future.
While this hotel doesn't have all the glitz and glamour of other nearby hotels, it was comfortable and all of the staff were helpful and super nice. Parking was a bit expensive, but given how close to the beach we were, that's not unexpected. The daily free grab and go breakfast was simple and minimal, but enough to get us going in the morning. The attached Ilima restaurant was fast and had great coffee. The resort fee was a bit high, but given how low the room rate was, it was still significantly less than the surrounding hotels. The location was excellent.
Thank you for sharing your experience with us! It sounds like you had a great time and we can't wait to welcome you back.
Like every thing
Mahalo!
A small convenient store, close to the beach, great view from the hotel room. Etc
We're so glad you had a great experience and we appreciate your five-star review. See you next time!
Thanks for staying with us, Bryan. We appreciate your comments and can assure you that we will use this feedback to improve our service. Aloha