The property is very noisy in the morning from all the road traffic. There is no housekeeping offered and the condition of the room and bedding doesn’t justify the cost. Parking is an additional $28 per night. Overall, a very average experience for the price that we paid. If I return to the island for another visit, I won’t be staying here again.
Parking sucked, door lock was broken, trash in hallways and stairwell, elevators small, staff in knowledgeable, bugs in room, rusty and old and construction outside.
The staff
Horrible staff! Didn’t get room service even when asked for it and had to fix ac myself. Complained about loud neighbors multiple times.
Everything was great ! I’d recommend if you are not looking for something luxurious decent hotel with all the necessary
Free breakfast was great to have, but food was mediocre. Convenient location but construction work next door woke us up every morning at 7am
The rooms were very dirty the beds were worn out the free continental breakfast was unedible and disgusting
Meets basic qualifications for a hotel: meaning there was a Room with a bed. Bed, however, had hole in mattress, black mold all over shower and toilet backed up into shower when flushed. In a pinch or on a tight budget, there is a bed to sleep in. But If it can be avoided, steer clear! Robert, on a bright note, made the stay enjoyable.
Convenient - cost for parking is nuts - but convenient!
The front staff was always very nice. They informed us of the Pearl Harbor Day parade which we attended in the evening December 7. The housekeeping staff was friendly and checked on our needs. The coconut shampoo and shower gel was great and smelled great.
Good location easy to find staff nice bathroom not so Great Wall paper pull away from windows carpet very old dirty Loki g
Proximity to Waikiki shopping and beach is excellent. Breakfast each morning is a plus. Front staff was not all super friendly. Concierge service was spotty & not always available. Breakfast catered mostly to Japanese tastes and was not available longer. Should have been open to at least 10 am. Decent value.
The property has definitely seen better days. Age and lack of proper maintenance have certainly taken their toll. The staff was a bright spot but the biggest disappointment was getting hit with hidden "amenity" charges that would have easily had me staying at the Marriott Courtyard down the street instead. The free breakfast was just plain weird - fried rice, cabbage? And no orange juice?
Located in Waikiki, Aqua Aloha Surf Waikiki is within a 10-minute stroll of sights such as Waikiki Beach and Duke Kahanamoku Statue. Each of the 144 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker. Centrally located in Honolulu, the hotel is connected to the convention center, and a short walk from International Market Place and Kuhio Beach Park.
All of Aqua Aloha Surf Waikiki's 144 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 20-inch LCD TVs. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also available. Housekeeping is available on request.
Guests of Aqua Aloha Surf Waikiki enjoy features like an outdoor pool, WiFi in public areas, and a terrace. Self parking is available for USD 28 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities, a picnic area, and a TV in a common area.
The property is very noisy in the morning from all the road traffic. There is no housekeeping offered and the condition of the room and bedding doesn’t justify the cost. Parking is an additional $28 per night. Overall, a very average experience for the price that we paid. If I return to the island for another visit, I won’t be staying here again.
Parking sucked, door lock was broken, trash in hallways and stairwell, elevators small, staff in knowledgeable, bugs in room, rusty and old and construction outside.
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. Part of our new business model is a change in housekeeping service. We do check out cleaning only, as opposed to daily housekeeping service. We do our best to ensure that our guests are aware of this housekeeping policy when they book their reservations. I am sorry this was not made clear to you when you made your reservation. We do offer to pick up trash from outside the guests door. We ask guests to give us a call at the front desk and then place their trash bag outside their door and we will pick it up. We also offer an exchange of towels and linen upon request. I apologize that this policy was not communicated to you properly when you booked with Expedia. We ensure our travel partners are fully aware of our policies. Unfortunately we failed to accomplish that for you. I apologize for that. Mahalo and a hui hou (until next time)!
Thank you for Sharing your comments on your recent stay at the Aqua Aloha Surf Waikiki Hotel. We are pleased to hear that you enjoyed our central location in the heart of Waikiki, walking distance to shopping, restaurants & the beach.
Thank you for your rating
The staff
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! Hope to see you soon on a return visit!
Horrible staff! Didn’t get room service even when asked for it and had to fix ac myself. Complained about loud neighbors multiple times.
Mahalo for sharing your recent experience at the Aqua Aloha Surf Waikiki I'm extremely disappointed to hear of your experience, which is not typical of a stay at the Aloha Surf Waikiki. We always to strive to provide the best of service and a clean comfortable room. Please accept my sincerest apologies. I hope that you will give us another opportunity to regain your valued patronage. Me Ke Aloha Pumehana, With Warmest Aloha
Thank you for your review
Everything was great ! I’d recommend if you are not looking for something luxurious decent hotel with all the necessary
Aloha, Thank you for your review. I am happy to hear you enjoyed your experience and look forward in seeing you again! Mahalo
Thank you for taking the time to share your feedback regarding the areas we can improve our hotel and our guests' experience. We appreciate the opportunity to grow and better ourselves and our property.
Thank you for your review, All of the staff and management hope you took home fond memories of your stay in the islands and will afford us the opportunity to serve you again in the future.
Aloha, Mahalo for taking the time to share your recent experience at the Aqua Aloha Surf Waikiki. Please accept my sincerest apologies for the challenges you encountered during your stay. Being in a big city we do get the street and traffic noise. Despite the above the staff and management hope you could take home fond memories of your stay in Hawaii and will give us another opportunity to regain your valued patronage.