Hotels in Hillcrest

"Property is well maintained including rooms. There was so much people that we cannot use the pool or the beach. There is nobody checking wristbands and many did no have one. Felt there wasnt much control or security to control overcrowding. Believe the Valet parking was the worst experience. 1 hour to get in and one to get besides the high cost per night. Not sure if the overcrowdness was this weekend but for sure they lost several clients."

"It is sad because I stayed at this hotel several times before and never had any complains. This time ,my room did not have all the towels needed the first day , the hair dryer was broken , toilet seat loose from the floor , no dj on the pool which is one of the things made us come back all the time . The people from the valet parking did not understand that we want only parking for a day and they want to charge us for overnight , specially JENIFER the parking supervisor was very rude . I will start exploring other places . His hotel is not as pleasant at is used to be"

"Massive property, severely understaffed and inefficient. Expect 45 min+ wait times for your car if parking ($80+ parking cost), long lines to check in and check out due to limited staff at front desk, debris on the floor in hallways that staff doesn’t bother picking up and absolutly ZERO personal touch. As a frequent traveler to Miami I will not be returning to this property."