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Recent guest reviews

The only thing good about this property was the pool and hot tub. We received a phone call from the front desk at 10:30pm regarding an issue that could have been dealt with the next morning! The front desk staff who called was NOT pleasant and the phone call disruptive as we were sleeping. This was unacceptable.

The room was at the back of the hotel and because of that we could actually open the tiny window panes that open without too much noise. Breakfast was decent. Room was clean. Kids enjoyed the pool and hot tub. Started two nights to visit Niagara Falls and worked nicely.

Overall is excellent, Good location, close to all, clean nice suite room, very good breakfast, staff was very accommodating and best service.

On the fourth of July holiday weekend, the breakfast buffet was overwhelmed. It just wasn’t ready for such a large crowd.

Located centrally adjacent to main thoroughfares and highway access, clean and comfortable, very quiet rooms. Nice buffet breakfast provided, nice dining area. Nice pool and hot tub, very nice fitness room.

We have no complaints. It was what we expected. We got a standard room with all the things that we booked; refrigerator and microwave. All the things worked too. The only thing was that the remote control was not the original one so we wanted to use some features of the TV and we could not, like if you want to watch your videos from your trip via USB to the TV, you cannot.

This hotel WAS meeting all of my expectations until I woke up in the morning and could see with the sun shining into the room the BLOOD spattered on the comforter my husband and daughter had just slept on the night before. When checking out I informed the hotel staff about this issue and all they did was apologize because they said they couldn't do ANYTHING for me because I paid for the hotel online. COMPLETELY unacceptable.

The hotel was booked on the trip to Toronto. It was a little too fab. The hotel itself felt really clean. Overall very pleasant. Definitely would recommend to others. Beds were nice.

2412 Queensway Drive Burlington ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool
  • Fitness center

Located within a mile (2 km) of Lil' Monkeys, Best Western Plus Burlington Inn & Suites is within 3 miles (5 km) of Amazing Adventures Playland. This 78-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Rooms

32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests staying at Best Western Plus Burlington Inn & Suites enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a conference center, and a 24-hour business center.

Room options

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

2 Queen Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Burlington Inn & Suites

Everyone (6) Couples (2) Family (2)
1
Business Business

The only thing good about this property was the pool and hot tub. We received a phone call from the front desk at 10:30pm regarding an issue that could have been dealt with the next morning! The front desk staff who called was NOT pleasant and the phone call disruptive as we were sleeping. This was unacceptable.

By , from Vineland on Jul 16, 2022

Review comment responded on Jul 19, 2022

Hello Brent, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you,

4
Family

The room was at the back of the hotel and because of that we could actually open the tiny window panes that open without too much noise. Breakfast was decent. Room was clean. Kids enjoyed the pool and hot tub. Started two nights to visit Niagara Falls and worked nicely.

By on May 29, 2022

Review comment responded on Jun 16, 2022

Thank you for your wonderful review, we are so glad to hear you enjoyed a quiet and peaceful evening. The hot tub and pool are definitely drawing the crowds in and especially the kids, we are thrilled to offer a watery escape for all of our guests. We do hope you stay with us again soon! Thanks,

4
Everyone

By on Sep 4, 2019

Review comment responded on Sep 18, 2019

Thank you so much for your kind review, it is extremely helpful to get feedback to know we just need to keep up the good work. We hope to see you again next time!

5
Family Friends

Overall is excellent, Good location, close to all, clean nice suite room, very good breakfast, staff was very accommodating and best service.

By on Sep 3, 2019

Review comment responded on Sep 18, 2019

Thank you so much for your review, it's nice to hear all your kind words about our wonderful staff. We have such a great team and they'll be thrilled to hear your kind words. We sincerely hope to see you again next time

4
Partner Couples

On the fourth of July holiday weekend, the breakfast buffet was overwhelmed. It just wasn’t ready for such a large crowd.

By on Jul 10, 2019

5
Everyone

By on Oct 1, 2018

Review comment responded on Oct 17, 2018

Hi there! Thank you for leaving us a 5/5 rating! We hope to see you again soon!

5
Everyone

By on Sep 10, 2018

Review comment responded on Oct 17, 2018

Thank you for leaving us a rating!

4

good location, quiet rooms.

Everyone

Located centrally adjacent to main thoroughfares and highway access, clean and comfortable, very quiet rooms. Nice buffet breakfast provided, nice dining area. Nice pool and hot tub, very nice fitness room.

By , from Wisconsin on Apr 24, 2017

Review comment responded on May 18, 2017

Thank you for taking the time to leave us some feedback, Roy. We're happy to hear that you had an enjoyable stay with us and definitely will be adding a bigger variety of fruits now that we're entering the summer season!

5

really nice hotel!

Everyone

We have no complaints. It was what we expected. We got a standard room with all the things that we booked; refrigerator and microwave. All the things worked too. The only thing was that the remote control was not the original one so we wanted to use some features of the TV and we could not, like if you want to watch your videos from your trip via USB to the TV, you cannot.

By , from Ontario, Canada on Jan 16, 2017

Review comment responded on Jan 26, 2017

Hello Angela, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2

blood on the comforter

Everyone

This hotel WAS meeting all of my expectations until I woke up in the morning and could see with the sun shining into the room the BLOOD spattered on the comforter my husband and daughter had just slept on the night before. When checking out I informed the hotel staff about this issue and all they did was apologize because they said they couldn't do ANYTHING for me because I paid for the hotel online. COMPLETELY unacceptable.

By , from New York on Aug 8, 2016

Best Western Plus Burlington Inn & Suites

2412 Queensway Drive, Burlington, ON L7R 3T3
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