This was absolutely the worst part of the trip. Waited til 8 PM to get a room that smelled of cigarette smoke. Spoke to general manager Kyle Cool and he wouldn’t do any kind of compensation. He said I’d have to got to Orbitz. He did not return my call and after 3 hours of not receiving a callback I went to see him and he kept me waiting 40 mins and he was rude. I deserve a refund and Heritage should not receive any money from Orbitz. Please call me 619-502-0485 thanks
Very noisy and not as clean as expected. Friendly staff
The spa was dirty so was unable to enjoy the jacuzzi
I like the Heritage Inn. It's not overly priced, and the staff is very helpful and friendly. There's really not much to complain about as far as what they provide.
Everything was exactly as we needed for a fun weekend at the rodeo!
This hotel is privately owned. The upkeep is excellent. There is a huge conference area with a dance floor. The indoor pool area is beautiful with potted plants. The rooms were clean and modern. The breakfast was delicious and the host was friendly. It is evident that the owners love this property and so did we.
Everyone was very knowledgeable and friendly
Beautiful place to stay. Staff friendly and helpful. If something not right .They make it right. Great , coffee bar and restaurant on site.
It was a nice place. It was clean
The pool
Nice place. Close to everything. Lots of options. We liked the service.
Heritage Inn places you within 3 miles (5 km) of popular attractions like Four Season Arena and Gibson Park. This 230-room hotel has conveniences like a restaurant, a casino, and an indoor pool.
In addition to a restaurant that serves breakfast, there's also a sports bar. Get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
43-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Heritage Inn enjoy a casino, a nightclub, and an indoor pool. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a gym, a sauna, and free WiFi in public areas.
This was absolutely the worst part of the trip. Waited til 8 PM to get a room that smelled of cigarette smoke. Spoke to general manager Kyle Cool and he wouldn’t do any kind of compensation. He said I’d have to got to Orbitz. He did not return my call and after 3 hours of not receiving a callback I went to see him and he kept me waiting 40 mins and he was rude. I deserve a refund and Heritage should not receive any money from Orbitz. Please call me 619-502-0485 thanks
Very noisy and not as clean as expected. Friendly staff
The spa was dirty so was unable to enjoy the jacuzzi
Dear Kitty, Thank you for taking the time to share your comments with us. Providing a clean hotel is very important to us, and we are sorry to hear that you had concerns on this occasion. We will be sure to mention it to the staff so that we do better going forward. Thank you, and we wish you safe future travels. The Heritage Inn "The Power of Independence"
I like the Heritage Inn. It's not overly priced, and the staff is very helpful and friendly. There's really not much to complain about as far as what they provide.
Dear Daniel, It was our pleasure to provide you with welcoming, affordable accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Heritage Inn! The Heritage Inn "The Power of Independence"
Everything was exactly as we needed for a fun weekend at the rodeo!
Dear Trina, We are thrilled to hear that you had a fantastic experience this go-round. Thank you so much for the perfect rating. Come back and visit us again anytime at Heritage Inn. The Heritage Inn "The Power of Independence"
Dear Ana, Thank you for choosing to stay at The Heritage Inn. It is fantastic to see that you liked our friendly, helpful staff. We want every aspect of our guests' stay to meet their expectations, and we will meet with our team to discuss your comments and work to address these issues. Please allow us another opportunity to host you in the future; we want to meet and exceed your expectations. The Heritage Inn "The Power of Independence"