Hotel was not anything extravagant but room was clean. Had maid service only one day (by choice) and they didn't do a very good job of vacuuming and didn't leave towels to dry off. The location of the hotel is in a safe area and in a very convenient part of town. Everything you need is no more that ...
Y fiancé and I stayed her for NYE, and for the price this hotel was great! The building is a little dated (hallways), but the staff was very friendly and they had security present as well. I was surprised by $10 parking charge for a hotel in Houston outside of downtown, but not a huge deal, the parking ...
the staff was very nice, early check-in was a huge plus. the location was in walking distance to zoo, kite festival and children museum. The room was clean and fresh, our stay was great and we plan to stay at this location again.
The hotel was clean but very worn down and old. Vending was broken, doors falling off hinges on every floor, and I'm not sure if they flooded during Harvey but the bottom of our bathroom door appeared rotted. It was good enough to stay in for the distance to the stadium but not a place I would choose ...
Thank you all so much, from staff, to valet, the food, drinks, room everything was absolutely amazing, my family and I were treated like royalty and can’t wait to tell my friends and family about how amazing you all are. God bless you all, keep up the amazing work. Thank you all for making our stay ...
Upon arriving at 10 pm to check-in, the family in front of me was being told by the desk clerk that the hotel was overbooked and even though they had a reservation the type of room they reserved wasn't available and they'd have to call the company they booked through to either change the type of room (he said there were 2-3 king rooms available) or go elsewhere. My reservation was already paid for so I didn't expect to have the same problem. I was very mistaken. I was also told the same thing. I called Orbitz to see if they would change the reservation to a king room and in the midst of all of the waiting and them calling the hotel to verify the situation, the desk clerk indicated that he was mistaken there weren't any rooms available. Long story short, I was on the phone with Orbitz for 57 minutes while they tried to find another hotel for me that was within walking distance of my conference. I counted 5 parties in the lobby during the time I was on the phone who were also frantically trying to make other arrangements due to the overbooking. I was also told by a security guard that it was not unusual for the hotel to be overbooked. I will say that Orbitz was wonderful and went out of their way to take care of my needs and make sure I was satisfied! I will definitely book through them again.
We only stayed one night, but made the most of it. Hotel is in a good location not far from the Zoo or Downtown Aquarium. They offer a shuttle service at no additional cost to and from almost any location in the city. Fresh cookies upon check in. Check in was easy and stress free. Staff very friendly and hospitable.
There was great attention to detail on reproducing (or keeping) the art deco vibe of the building. Room was very quiet and nice. It's a bit on the small side, but that's not an issue. The only downside is the parking was $35 and that's after I paid over $250 for one night.
hotel was very close to NRG stadium, clean and staff was great!!
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