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Recent guest reviews

Overall great stay

Good location and clean

Really shouldn't have it freezing in rooms when we walked in. Heat didn't work. We Changed room.

Good location. Checked in and found out my prepaid room King Bed with refrigerator and micro-wave was unavailable. My wife and I were staying for 3 days and were miffed that we were given a 2 queen bed room. Wanted a romantic get-away but queen beds don't cut it!

Nice location. Friendly staff.

Clean comfortable rooms. Found the bed was a bit firm, but that is subject to personal preference. Friendly staff. The only discrepancy in the hotel listing was that they have 24 hour airport shuttle, but found it has been canceled.

Just did not live up to expectations. Thought it would be nicer from reviews. Pool was very small and breakfast was average at

Really liked the location and room was very cleanand nice, pool was very small but clean and nice and outdoor which many hotels there don't have outdoor pool. Disappointed in thefact they all the websites for that hotel advertise 6 lounges/bars and there was none, we were told there are bars across street so it would have been nice to have that at hotel so we wouldn't have had to go anywhere and we could just relax at hotel , would stay there again.

The property grounds are nice, friendly staff, and a pretty good breakfast. I was disappointed that we didn't have a microwave or a fridge. I was traveling with a toddler and had nowhere to store his milk and snacks. So basically we paid almost 200 a night just for beds? Seems crazy to me.

Very clean and comfortable. My only concern was that I arrived at 2:45pm and they wouldn’t let me check in until 4:00pm.

Nice hotel in Erie, PA. Nice complimentary breakfast.

Comfort Inn was an unexpected surprise. We generally stay at high end hotels but we chose Comfort Inn because it was very close to Presque Isle State Park. The room was recently renovated and the bed and shower were great and that was what really mattered. The hotel did exceed our expectations and we will stay there every time we visit Erie.

It an overall amazing experience, the breakfast, staff, room.. everything was awesome for my stay.

Everything was fine. Very clean and comfortable for the price. Only thing it lacked was fitness room.

Room was good, but too many hassles. Checking in was slow because they were very shortsatffed on a big travel weekend. They had computer troubles. They had to close down the pool middle of Sunday evening to clean it. Breakfast was normal fare, normal risk of too many people eating at a time. The large chairs are a poor choice for such a crowded room.

It was easy to find and close to where we were going.

Im not sure why ratings are low for this hotel. I’ve stayed here a few times and it’s fine: However their website states free transportation to and from airport. They do not have this. I spent $22 on Uber.

Plesently surprised with all the updates. very comfortable close to Presque Ilse. Very helpful and understanding when my wife went in the Hospital for a couple of days. They had a room for me on a day by day status at a very reasonable cost.

Very clean, quiet, and has friendly staff!! Convenient shuttle service

West 12th Street Erie PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 6 bars/lounges
  • Laundry facilities

SureStay Plus Hotel by Best Western Erie Presque Isle is located within a mile (2 km) of Tom Ridge Center and Waldameer Water World. This 100-room hotel welcomes guests with conveniences like 6 bars/lounges, free in-room WiFi, and free self parking.


Dining

Start each morning with full breakfast, available for a fee from 6:00 AM to 9:00 AM. You can get a quick energy boost at the 2 coffee shops/cafes.


Rooms

TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

Guests of SureStay Plus Hotel by Best Western Erie Presque Isle enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers, laundry facilities, and a picnic area.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Erie Presque Isle

Everyone (15) Couples (16) Business (6) Family (15) Friends (4) Other (1)
5
Partner Couples

Overall great stay

By on Aug 12, 2022

Review comment responded on Aug 19, 2022

Thank you for taking the time to review our property! On behalf of myself and the entire team I want to thank you for staying at our property! We strive on our customers satisfaction. We look forward to serving you in the future! Thank you, Jennifer Keverline General Manager Sure Stay Plus by Best Western

4
Family

Good location and clean

By on Aug 5, 2022

Review comment responded on Aug 19, 2022

Thank you for taking the time to review our property! On behalf of myself and the entire team I want to thank you for staying at our property! We strive on our customers satisfaction. We look forward to serving you in the future! Thank you, Jennifer Keverline General Manager Sure Stay Plus by Best Western

5
Everyone

By on Jun 25, 2022

4
Family

Really shouldn't have it freezing in rooms when we walked in. Heat didn't work. We Changed room.

By on Jun 21, 2022

Review comment responded on Aug 19, 2022

Thank you for taking the time to review our property! On behalf of myself and the entire team I want to thank you for staying at our property! We strive on our customers satisfaction. We look forward to serving you in the future! Thank you, Jennifer Keverline General Manager Sure Stay Plus by Best Western

2
Partner Couples

Good location. Checked in and found out my prepaid room King Bed with refrigerator and micro-wave was unavailable. My wife and I were staying for 3 days and were miffed that we were given a 2 queen bed room. Wanted a romantic get-away but queen beds don't cut it!

By on Mar 22, 2022

Review comment responded on Mar 26, 2022

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4
Partner Couples

Nice location. Friendly staff.

By on Feb 15, 2022

5
Family

Clean comfortable rooms. Found the bed was a bit firm, but that is subject to personal preference. Friendly staff. The only discrepancy in the hotel listing was that they have 24 hour airport shuttle, but found it has been canceled.

By , from NYS on Mar 18, 2020

3
Everyone

Just did not live up to expectations. Thought it would be nicer from reviews. Pool was very small and breakfast was average at

By on Aug 10, 2019

4
Friends

Really liked the location and room was very cleanand nice, pool was very small but clean and nice and outdoor which many hotels there don't have outdoor pool. Disappointed in thefact they all the websites for that hotel advertise 6 lounges/bars and there was none, we were told there are bars across street so it would have been nice to have that at hotel so we wouldn't have had to go anywhere and we could just relax at hotel , would stay there again.

By on Aug 5, 2019

4
Family with small children

The property grounds are nice, friendly staff, and a pretty good breakfast. I was disappointed that we didn't have a microwave or a fridge. I was traveling with a toddler and had nowhere to store his milk and snacks. So basically we paid almost 200 a night just for beds? Seems crazy to me.

By on Jul 15, 2019

SureStay Plus Hotel by Best Western Erie Presque Isle

3041 West 12th Street, Erie, PA 16505
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