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Recent guest reviews

Clean comfortable rooms. Found the bed was a bit firm, but that is subject to personal preference. Friendly staff. The only discrepancy in the hotel listing was that they have 24 hour airport shuttle, but found it has been canceled.

Just did not live up to expectations. Thought it would be nicer from reviews. Pool was very small and breakfast was average at

Really liked the location and room was very cleanand nice, pool was very small but clean and nice and outdoor which many hotels there don't have outdoor pool. Disappointed in thefact they all the websites for that hotel advertise 6 lounges/bars and there was none, we were told there are bars across street so it would have been nice to have that at hotel so we wouldn't have had to go anywhere and we could just relax at hotel , would stay there again.

The property grounds are nice, friendly staff, and a pretty good breakfast. I was disappointed that we didn't have a microwave or a fridge. I was traveling with a toddler and had nowhere to store his milk and snacks. So basically we paid almost 200 a night just for beds? Seems crazy to me.

Very clean and comfortable. My only concern was that I arrived at 2:45pm and they wouldn’t let me check in until 4:00pm.

Nice hotel in Erie, PA. Nice complimentary breakfast.

Comfort Inn was an unexpected surprise. We generally stay at high end hotels but we chose Comfort Inn because it was very close to Presque Isle State Park. The room was recently renovated and the bed and shower were great and that was what really mattered. The hotel did exceed our expectations and we will stay there every time we visit Erie.

It an overall amazing experience, the breakfast, staff, room.. everything was awesome for my stay.

Everything was fine. Very clean and comfortable for the price. Only thing it lacked was fitness room.

Room was good, but too many hassles. Checking in was slow because they were very shortsatffed on a big travel weekend. They had computer troubles. They had to close down the pool middle of Sunday evening to clean it. Breakfast was normal fare, normal risk of too many people eating at a time. The large chairs are a poor choice for such a crowded room.

It was easy to find and close to where we were going.

Im not sure why ratings are low for this hotel. I’ve stayed here a few times and it’s fine: However their website states free transportation to and from airport. They do not have this. I spent $22 on Uber.

Plesently surprised with all the updates. very comfortable close to Presque Ilse. Very helpful and understanding when my wife went in the Hospital for a couple of days. They had a room for me on a day by day status at a very reasonable cost.

Very clean, quiet, and has friendly staff!! Convenient shuttle service

The hotel really catered to the marathoners staying there. Along with having a message on their board welcoming the marathoners, they allowed late checkouts. The best part was that they had their breakfast ready 2 hours earlier, opening up at 4am! That worked out great for me, as I wanted to be done eating by 5am for the 7am marathon start. I look forward to staying at this hotel next year when I run the marathon again.

Great stay, great location, and great pool I would recommend it to anyone looking for an Erie hotel near the lake

We were very disappointed in our accommodation. They are doing renovations however, until they are complete it doesn't give you what is expected. Beds are incredibly uncomfortable. When I mentioned it to staff, they responded with "I know, we are replacing all the beds in our renovations". Well that does me no good right now.

Too warm in room.Air conditioner didn't work properly

Everything was very quiet and comfortable. The unit in our room only had low working when we like it to be cooler but it was still cool.

It was old, dirty and just plain run down. Was disappointed.

West 12th Street Erie PA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 6 bars/lounges

SureStay Plus Hotel by Best Western Erie Presque Isle is located within a mile (2 km) of Waldameer Water World and Tom Ridge Center. This 100-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay. Get a pick-me-up at the 2 coffee shops/cafés.


Rooms

SureStay Plus Hotel by Best Western Erie Presque Isle's 100 rooms provide coffee makers, free local calls, and ironing boards. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Desks are also included.


Property features

Renovated in 2018, SureStay Plus Hotel by Best Western Erie Presque Isle offers free WiFi in public areas, coffee in a common area, and free newspapers. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include laundry facilities, a picnic area, and a vending machine.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Erie Presque Isle

Everyone (14) Couples (16) Business (8) Family (13) Friends (4) Other (1)
5
Family

Clean comfortable rooms. Found the bed was a bit firm, but that is subject to personal preference. Friendly staff. The only discrepancy in the hotel listing was that they have 24 hour airport shuttle, but found it has been canceled.

By , from NYS on Mar 18, 2020

3
Everyone

Just did not live up to expectations. Thought it would be nicer from reviews. Pool was very small and breakfast was average at

By on Aug 10, 2019

4
Friends

Really liked the location and room was very cleanand nice, pool was very small but clean and nice and outdoor which many hotels there don't have outdoor pool. Disappointed in thefact they all the websites for that hotel advertise 6 lounges/bars and there was none, we were told there are bars across street so it would have been nice to have that at hotel so we wouldn't have had to go anywhere and we could just relax at hotel , would stay there again.

By on Aug 5, 2019

4
Family with small children

The property grounds are nice, friendly staff, and a pretty good breakfast. I was disappointed that we didn't have a microwave or a fridge. I was traveling with a toddler and had nowhere to store his milk and snacks. So basically we paid almost 200 a night just for beds? Seems crazy to me.

By on Jul 15, 2019

3
Partner Couples

Very clean and comfortable. My only concern was that I arrived at 2:45pm and they wouldn’t let me check in until 4:00pm.

By on Feb 10, 2019

4
Everyone

Nice hotel in Erie, PA. Nice complimentary breakfast.

By on Jan 13, 2019

4
Everyone

Comfort Inn was an unexpected surprise. We generally stay at high end hotels but we chose Comfort Inn because it was very close to Presque Isle State Park. The room was recently renovated and the bed and shower were great and that was what really mattered. The hotel did exceed our expectations and we will stay there every time we visit Erie.

By , from Pittsburgh, PA on Jul 13, 2018

Review comment responded on Jul 14, 2018

Thank you for your feedback. We are very happy to hear you enjoyed your stay with us. We hope to see you again soon. Have a great summer!

5
Everyone

It an overall amazing experience, the breakfast, staff, room.. everything was awesome for my stay.

By , from miami fl on Jun 18, 2018

Review comment responded on Jun 20, 2018

Thank you for your feedback! We are happy to hear you enjoyed your stay with us! We hope to see you again soon!

4
Everyone

Everything was fine. Very clean and comfortable for the price. Only thing it lacked was fitness room.

By on Jun 13, 2018

Review comment responded on Jun 16, 2018

Thank you!

3

shortstaffed on memorial day weekend

Everyone

Room was good, but too many hassles. Checking in was slow because they were very shortsatffed on a big travel weekend. They had computer troubles. They had to close down the pool middle of Sunday evening to clean it. Breakfast was normal fare, normal risk of too many people eating at a time. The large chairs are a poor choice for such a crowded room.

By on May 29, 2018

Review comment responded on Jun 4, 2018

Thank you for you feedback. On behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope you will consider staying with us again so that we can have another chance to provide you with superior experience.

SureStay Plus Hotel by Best Western Erie Presque Isle

3041 West 12th Street, Erie, PA 16505
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Frequently asked questions