I usually love a Hyatt Place. The road leading in a parking lot were pretty torn up, but it was winter in Michigan so not a big deal. The staff were VERY welcoming and kind. Our room must not have been used for awhile because there was a layer of dust on most surfaces. I was most disappointed because the pool was disgusting. The water was green, there was algae floating around on the bottom and giant clumps of hair. My child was super disappointed that we did not want to go in because it was so gross. The breakfast was acceptable and the staff was kind. Very disappointed in the quality of the pool.
Very convenient location with easy access from and back on the highway. Brandon (so?) was very pleasant, professional, courteous, and helpful checking me in and answering my questions. Only exception to the property is that they were not serving food when I checked in after 9P as advertised by Hyatt's website. This was a minor detraction since there were several delivery options via UberEATS. Very clean rooms. Only thing needed were additional outlets. I had to unplug the lamp at the desk to plug in my laptop. I would still definitely stay here for my future business visits.
We would've liked a hot tub in the pool area. :-)
The staff was friendly and efficient. The room was clean and quiet.
The staff were very friendly and helpful. The room was not clean. There was #2 in the toilet, there was something dark red and dried on the bathroom wall, a little cockroach come out of the pull out couch. I know every place has imperfect moments but I will not stay here again.
As a family we appreciated the open pool very much
Hotel was dated, not very clean. Needs updating and maintenance.
I love the location, quietness and nice breakfast.
Great customer service and very clean lobby and rooms
Lots of kids who were quite noise in the morning.
Great price, clean, good breakfast, everything you'd want at a great price.
Good location. Easy to get too. Friendly staff. Clean.
Great Value for price. Location to DTE is close. Small bar in lobby with small food menu. We tried the wings very good. Staff was outstanding at check in and at the bar. Room: very comfortable. Beds comfy with excellent linens. Large vanity smaller shower toilet area but clean! Would stay again!!
Hyatt Place Detroit/Auburn Hills is located within a few miles (5 km) of Oakland University and Meadow Brook Hall. This 3-star hotel welcomes guests with 127 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.
At Hyatt Place Detroit/Auburn Hills, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 1 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
I usually love a Hyatt Place. The road leading in a parking lot were pretty torn up, but it was winter in Michigan so not a big deal. The staff were VERY welcoming and kind. Our room must not have been used for awhile because there was a layer of dust on most surfaces. I was most disappointed because the pool was disgusting. The water was green, there was algae floating around on the bottom and giant clumps of hair. My child was super disappointed that we did not want to go in because it was so gross. The breakfast was acceptable and the staff was kind. Very disappointed in the quality of the pool.
Very convenient location with easy access from and back on the highway. Brandon (so?) was very pleasant, professional, courteous, and helpful checking me in and answering my questions. Only exception to the property is that they were not serving food when I checked in after 9P as advertised by Hyatt's website. This was a minor detraction since there were several delivery options via UberEATS. Very clean rooms. Only thing needed were additional outlets. I had to unplug the lamp at the desk to plug in my laptop. I would still definitely stay here for my future business visits.
Thanks for the wonderful review, Stephen! It's excellent you had such a fantastic experience at Hyatt Place Detroit Auburn Hills! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Brandon is a valued member of our team so it's no surprise that he took such great care of you. That's what we like to see! We look forward to sharing another splendid experience with you soon!
We would've liked a hot tub in the pool area. :-)
The staff was friendly and efficient. The room was clean and quiet.
The staff were very friendly and helpful. The room was not clean. There was #2 in the toilet, there was something dark red and dried on the bathroom wall, a little cockroach come out of the pull out couch. I know every place has imperfect moments but I will not stay here again.
Thank you for your positive feedback. We look forward to your next visit.
As a family we appreciated the open pool very much
Thank you so much for your positive feedback. We look forward to seeing you again soon! Warmest Regards, Nancy Doolittle General Manager
Thank you for your feedback. I apologize that your stay was less than exceptional. I look forward to making this right on a future visit. Warmest Regard, Nancy Doolittle General Manager
We appreciate the feedback, Dawn. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.