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Extended Stay America - Detroit - Novi

2.5 out of 5.0

Recent guest reviews

This is an older hotel that could use some sprucing up. The nicotine brown interior paint is off putting although there was no evidence of smoking. Hint: If you reserve through University of Michigan medical people you can save 50%.

Staff was slow, as though I was taking up their time asking them questions or checking in. The room smelled like curry and smoke. The ventilation was shut off. The bathroom had no exhaust. The grab and go breakfast was grabed before 7am, only granola bars left after that.

The room was adequate and relatively clean. Customer service is very poor. When I arrived, an attendant was not readily available and I was asked to wait (there was no line and didn't appear to be a good reason for the wait). I always made it a point to greet the staff each day with a hello and a smile, and rarely was that reciprocated. What caused me to about lose my temper was checkout. I waited over 20 minutes before any attendant even acknowledged me - and the question I got from the attendant was "Do you need something?". Yes - clearly I did because I had been waiting for almost 20 minutes. I know things happen that might require a customer to wait and be patient - but to not acknowledge the wait with an apology and speak as if I am the inconvenience is unacceptable. I paid $45/night for 5 nights through Priceline, so I guess I shouldn't expect Mariott hospitality for that price. However, I have stayed at the other Extended Stay a few blocks away and was treated far better. So if hospitality means something to you in a hospitality industry, I recommend paying a few extra dollars and going to the other Extended Stay on Orchard Place.

The beds were hard, they had stains on the bedding, there was sticky stuff in the drawers, the room had an odor of must and air freshener, the bathroom sink drained really slow, no one told us we had to order cups, plates etc, tiles missing feom the floor in the back entryway. Overall bad stay and would not stay there again.

But that's about it. I would not extend my stay at this Extended Stay. Your basic hotel, no frills. Somewhat clean, but I'm not 100% sold on the security of this place. Front desk person was gracious, and the neighborhood was okay.

Place was okay. Beds not comfortable but clean. The location was excellent and the price was very good. They only had single beds available so we had to use an uncomfortable roll up for one of our kids.

The front desk manager was friendly, helpful and service oriented, but this is a very poor value for the rates they charge. The property needs new carpets, better lighting, a proper breakfast service...and so on, before it can be lived in on "extended stays".

The location and price we're good, the staff was helpful overall. But the smell of the room was awful. There were two plug-in air fresheners to try to mask it, but that only compounded the problem. I also thought it was odd that there was no mattress pad on my bed – just a bottom sheet on top of the mattress.

The location of this hotel is excellent, with nearby restaurants, gas, etc. Getting out on Haggerty northbound is a challenge at certain times. Must ask for dishes, pans, toaster, hairdryer . .. not offered at check in. Telephone had no cord attached to the phone and not fixed after we reported it. Also asked that housekeeping leave our room alone so our cats could calm down - they came in anyway. Comfortable room tho road noises were obvious. Furniture was showing wear but functional and beds were very comfortable.

Very bad experience with this hotel, never will again visit this place, they charged me excessively for local phone calls made through room phone, be careful they don't explain you at the time of checkin about the facilities and charges & at checkout time they charge inappropriately.

21555 Haggerty Road Novi MI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Detroit - Novi places you within a 10-minute drive of Laurel Park Place and Oasis Golf Center. This 125-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Northville Downs is also close to this Novi hotel.


Dining

Free continental breakfast is included with your stay.


Rooms

The 125 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Detroit - Novi, guests have access to free WiFi in public areas and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 105 reviews