Very nice lobby area. The rooms could use a refresh.
The staff was very nice and professional. The facility was very clean.
I like that cocktail hour was open where patrons could sit out in dining area with social distancing the staff was wonderful
It is an old hotel. The lobby has been redone nicely. The rooms were not. You could tell they were very old with little attention to detail. TV reception was bad, remote did not work. The bathroom was old and needed work. Not anywhere up to the standard that you would expect at a Embassy suites at a price point that was double of the major hotels within walking distance of the property. I went down to get a couple of drinks at the "free cocktail reception". I ordered a draft beer and it was bad. Likely the tap. Therefore, I asked for a bottled beer of which I had two. When I was done, I was presented with a bill for $15. She then told me that none of the bottled beer is included in the "free reception". I mentioned that it would have been nice to know that in advance of ordering the beer and she reacted very rudely, essentially walked away without acknowledging me and went back behind the bar and got back on her phone.
COVID has pool closed and no gym and no breakfast buffet!
Good service would come back for second time for a vacation
love the reception event, very nice drink selection and the snacks were great
Beautifully designed and decorated! Clean and lovely everywhere but my bathroom which had 1 empty toilet paper roll and a dirty towel hanging on the door.
Staff is outgoing and courteous. They went out of their way to accommodate me.
Very convenient to airport. Nice breakfast and happy hour. Shuttle was great
The hotel room did not look like it was clean thoroughly. I say that because I saw someone else's long strands of hair on the sink, bathroom floor, and on the bed. And if that wasn't bothersome enough, the TV remote worked when it wanted too. That drove me up the wall. The front desk sent a maintenance guy up to 'fix it.' I thought he was going to replace the batteries and call it a day. But what did he do? Unplugged the TV, waited about 5 seconds, plugged it back in and then the remote control worked. I didn't know what to make of that stunt, but whatever I was just glad it was working again. (Sigh) As far as I'm concerned, the highlight of my stay were the pillows on the bed. My goodness! It was like laying my head on clouds. I slept so peacefully night after night. I've searched Amazon trying to find that exact type pillow to no avail.
Wonderful. Five minutes from the airport. Beautiful inside. Gotta nice whirlpool by the pool! It’s delicious. Everything is clean. Free Breakfast is great! Get an omelette! Restaurant food is very good. Enjoy!
The staff were all friendly & professional. The breakfast & nightly reception are well done. Big, comfortable rooms.
Extremely nice. Restaurant on site is wonderful. Only problem was the heater in the room was loud
Hotel and the staff were great. I was only there for an overnight. Before bed I was brushing my teeth and noticed one of the glasses was full of dried up spit. That ruined my stay and is totally unacceptable from Embassy Suites. I expect that from a low end.
Embassy Suites by Hilton Detroit Metro Airport is located within a few miles (5 km) of Gateway Golf Club and Beaumont Hospital - Wayne. This 151-room, 3.5-star hotel has free in-room WiFi along with a free airport shuttle and a fitness center.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. Enjoy dining at one of 2 onsite restaurants including Eighty Six Hundred Lounge, which specializes in American cuisine. Unwind with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 151 accommodations afford space to spread out with a separate bedroom and living rooms. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Embassy Suites by Hilton Detroit Metro Airport, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. Airport transportation is made easy with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and free newspapers.
Very nice lobby area. The rooms could use a refresh.
The staff was very nice and professional. The facility was very clean.
Thank you for your feedback regarding your stay at our hotel. We look forward to seeing you again soon!
I like that cocktail hour was open where patrons could sit out in dining area with social distancing the staff was wonderful
Thank you for reviewing our property, we hope to see you back soon.
It is an old hotel. The lobby has been redone nicely. The rooms were not. You could tell they were very old with little attention to detail. TV reception was bad, remote did not work. The bathroom was old and needed work. Not anywhere up to the standard that you would expect at a Embassy suites at a price point that was double of the major hotels within walking distance of the property. I went down to get a couple of drinks at the "free cocktail reception". I ordered a draft beer and it was bad. Likely the tap. Therefore, I asked for a bottled beer of which I had two. When I was done, I was presented with a bill for $15. She then told me that none of the bottled beer is included in the "free reception". I mentioned that it would have been nice to know that in advance of ordering the beer and she reacted very rudely, essentially walked away without acknowledging me and went back behind the bar and got back on her phone.
Thank you for taking the time out to give a review of your stay. We appreciate your feedback and we will share this information with our staff and management and work on correcting these issues for our guest. We will also work with our staff to ensure that correct information about our amenities is being shared with the guests. Once again, thank you and have a great day.
Thank you for reviewing our property, we hope to see you back soon.
Thank you for reviewing our property, we hope to see you back soon.
COVID has pool closed and no gym and no breakfast buffet!
Thank you for reviewing our property, we hope to see you back soon.
Good service would come back for second time for a vacation
Thank you for your feedback regarding your stay at our hotel. If there is anything we can do for you let us know.
love the reception event, very nice drink selection and the snacks were great
Thank you for your feedback regarding your stay at our hotel. We look forward to seeing you again soon!